PRS-505 Does a broken e ink screen effect the device turning on?

cayle · 07-27-2010, 03:55 PM

I have had my Sony PRS-505 since March 2009 and I love it. So does my mom. Unfortunately, she accidentally dropped the unit face down on our bathroom's tile floor. I have dropped the unit before and it has survived, but this time the case was open and it didn't come out unscathed.

The e ink screen is broken. The left hand side of the screen shows the the exact thing that was on it when it was dropped. The right hand side of the screen is a mess. Horizontal lines, vertical lines, and even a line that waves from the top to the bottom of the screen, almost like a water stain invading from the right.

I know that the e ink screen is shot. Multiple soft and hard resets as well as full charging fail to revive the screen. Called Sony support to get quote on how much it would cost. After about 15 minutes on the phone to India, the nice man on the phone told me it would cost $90 to fix and they would even send me a refurbished one to read on while mine was being fixed. Great.

But I have one more concern that I wonder if anyone can help me with. Does the e ink screen being broken mean that the unit won't turn on? Because my reader will not turn on and the little light stays yellow (even after soft and hard resetting). When I reset the device will charge with the red light, but freezes on turn on.

My question here is, would it even be worth sending the unit in to get its screen repaired if the device won't turn on? Or, is this normal behavior that will be fixed when they replace the screen?

elcreative · 07-27-2010, 08:42 PM

A broken screen could affect turn-on depending on the nature of the break but could also mean something else is broken... only way to find out would be return to Sony. You could ask them, before sending back, for their opinion and your options...

banjobama · 07-27-2010, 08:51 PM

Maybe something inside broke as well. Have you considered buying a dead 505 from someone and switching the screen? I don't know how easy that would be but you might be able to find one somewhere for very cheap with an intact screen.

I suggest emailing Sony first about the situation. Worst case scenario, they test the reader, find it broken inside and un-fixable, and they just trash it and you don't have to pay the $90. Best case, they replace the screen and make sure it works.

07-27-2010, 03:55 PM	#1
cayle Member Posts: 10 Karma: 124 Join Date: Jul 2010 Location: Minnesota, USA Device: Sony PRS-505 and T1, Pocketbook IQ	Does a broken e ink screen effect the device turning on? I have had my Sony PRS-505 since March 2009 and I love it. So does my mom. Unfortunately, she accidentally dropped the unit face down on our bathroom's tile floor. I have dropped the unit before and it has survived, but this time the case was open and it didn't come out unscathed. The e ink screen is broken. The left hand side of the screen shows the the exact thing that was on it when it was dropped. The right hand side of the screen is a mess. Horizontal lines, vertical lines, and even a line that waves from the top to the bottom of the screen, almost like a water stain invading from the right. I know that the e ink screen is shot. Multiple soft and hard resets as well as full charging fail to revive the screen. Called Sony support to get quote on how much it would cost. After about 15 minutes on the phone to India, the nice man on the phone told me it would cost $90 to fix and they would even send me a refurbished one to read on while mine was being fixed. Great. But I have one more concern that I wonder if anyone can help me with. Does the e ink screen being broken mean that the unit won't turn on? Because my reader will not turn on and the little light stays yellow (even after soft and hard resetting). When I reset the device will charge with the red light, but freezes on turn on. My question here is, would it even be worth sending the unit in to get its screen repaired if the device won't turn on? Or, is this normal behavior that will be fixed when they replace the screen?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ipad launch and effect on Ebook reading device	Ujjaini	General Discussions	11	03-26-2010 12:57 PM
Fastest e-ink reader for epub page turning?	Polydwarf	Which one should I buy?	11	02-25-2010 02:34 AM
broken screen. is there a program that skims off top one inch of screen?	pennpin	Sony Reader	5	08-19-2009 04:42 PM
Links to screen shots of PDF documents on e-ink device	soilwork	Which one should I buy?	6	05-04-2009 05:13 AM
Help needed! E-ink Device (PRS-505) or PDA (4" VGA Backlighted screen)?	Faenad	Which one should I buy?	9	08-27-2008 11:20 PM

07-27-2010, 08:42 PM	#2
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	A broken screen could affect turn-on depending on the nature of the break but could also mean something else is broken... only way to find out would be return to Sony. You could ask them, before sending back, for their opinion and your options...

07-27-2010, 08:51 PM	#3
banjobama Busy Read'n Posts: 980 Karma: 5039283 Join Date: Feb 2010 Location: Auburn, WA Device: Pocketbook Touch Lux 5	Maybe something inside broke as well. Have you considered buying a dead 505 from someone and switching the screen? I don't know how easy that would be but you might be able to find one somewhere for very cheap with an intact screen. I suggest emailing Sony first about the situation. Worst case scenario, they test the reader, find it broken inside and un-fixable, and they just trash it and you don't have to pay the $90. Best case, they replace the screen and make sure it works.