5" POCKET PRO BLACK Has Shipped! - Page 2

Robertb · 09-01-2009, 05:44 PM

Quote:

Originally Posted by superstitious

Aj, I sure will. From the Aztak website, it does look more like "pink" but in others it looks closer to purple. Pink is a little light for me..afraid it'll get dirty quickly.

Dear superstitious:

All Pocket PROs are coming in a matte finish that completely resists dirt and fingerprints. Anything can get dirty if you really try... but the Fiscia Pink should not show the dirt any more than any other color and I expect you will be quite happy!

Mnementh · 09-01-2009, 06:24 PM

Quote:

Originally Posted by Robertb

Dear Daryl:

Please email immediately to support@astak.com. Address the email to Ruby!! Have her make certain that you are set for the Black device and ask WHY you received no email about shipping date!

Robertb

I ordered my Pocket Pro on the 19th of August but received no confirmation email (I assumed this was because I'm an international order and therefore had to pay by PayPal). I have also received no shipping email. I've just emailed Ruby at support@astak.com with the details but I would be extremely greatful if you or anybody else for that matter could confirm if International orders should be receiving these emails. Might help somebody else out in the future.

Cheers

Mnementh

Chiron · 09-01-2009, 06:29 PM

Weird, i did an International order and got the mail yesterday were it was telling me the colored PP would be delayed until September 8th.

Better contact support@astak.com to see everything is fine.

griffonwing · 09-01-2009, 06:32 PM

Soon.. very soon now...

Mnementh · 09-01-2009, 06:35 PM

Thanks Chiron, I've emailed support so hopefully evrything will turn out ok.

I'm hoping the problem is with the web based email provider I used, they have a habit of filtering out certain emails (with no rhyme or reason) as junk/spam but give no indication that one has even been received. They have no junk email folder so you can't check or add an email adress to a safe contacts list.

Unfortunatley I've been using them for years and my Paypal account is linked to this address and won't let me change it to my better account so I had no choice but to use it.

Robertb · 09-01-2009, 06:44 PM

Quote:

Originally Posted by Mnementh

Robertb

I ordered my Pocket Pro on the 19th of August but received no confirmation email (I assumed this was because I'm an international order and therefore had to pay by PayPal). I have also received no shipping email. I've just emailed Ruby at support@astak.com with the details but I would be extremely greatful if you or anybody else for that matter could confirm if International orders should be receiving these emails. Might help somebody else out in the future.

Cheers

Mnementh

Dear Mnementh:

I took a copy of your post and will get Ruby to ensure you get a full answer.

Mnementh · 09-01-2009, 06:46 PM

Quote:

Originally Posted by Robertb

Dear Mnementh:

I took a copy of your post and will get Ruby to ensure you get a full answer.

Many thanks Robert,

I've sent you a private Message with my details and a different email to use just in case the account I ordered with is filtering the emails.

lynt666 · 09-01-2009, 06:50 PM

I also pre-order on aug 14 the black pocket pro but have not received any shipping detail. i have an order from canada ups. the only mail i got was the same day that the order was place but it did not confirm which product or color only payment. i sent email to support but got no news so far...

cingkrab · 09-01-2009, 09:41 PM

Quote:

Originally Posted by lynt666

I also pre-order on aug 14 the black pocket pro but have not received any shipping detail. i have an order from canada ups. the only mail i got was the same day that the order was place but it did not confirm which product or color only payment. i sent email to support but got no news so far...

In the same boat here -- Canadian order, no shipment email, and no response from support so far. Hopefully there's enough black EZReader Pros to go around from the first shipment.

DarylO · 09-02-2009, 12:02 AM

I managed to get through to them on the phone, and I was told that I should be getting a shipping notice tomorrow. I had forgotten to ask them to confirm that it was a black unit, though.

Quote:

Originally Posted by Robertb

Dear Daryl:

Please send an email to support@astak.com!! Ask them why you have not received shipping information! Address the email to: Ruby!! Tell her you need to assure that you get the Black one that you ordered!!

sian · 09-02-2009, 10:06 AM

Quote:

Originally Posted by pbow9

Just curious, when did you guys order and what shipping method did you choose? I placed my pre-order on August 3 from theezreader.com and I still have not received a shipping notification.

same here. i email them

cookie1030 · 09-02-2009, 01:19 PM

Same for me. I placed an order for a Black PP and got an email but it does not have any shipping notificaton or description of what I ordered. Sent an email to support yesterday but still waiting for them to respond.

An email saying the order is being process or order tracking on the website would be helpful.

cingkrab · 09-02-2009, 05:44 PM

Received a reply from support:

Quote:

Dear customer,

If you ordered a black or white 5” EZ Reader Pocket PRO, then we are busy shipping out your order at this very moment. After your order is shipped, you will receive an email notification as soon as possible. We are very busy fulfilling everyone’s orders, and we will ship out all orders for black and white units by the end of this week. Orders are being shipped out on a first-come, first-served basis, so please wait 3 more days, and if you still do not receive an email confirmation that your order was shipped, then contact us again at that time. Thank you for your patience, because that helps us to send out more orders on a daily basis.

Thank you,
The Ebook Reader Team

Robertb · 09-02-2009, 06:03 PM

Quote:

Originally Posted by cingkrab

In the same boat here -- Canadian order, no shipment email, and no response from support so far. Hopefully there's enough black EZReader Pros to go around from the first shipment.

There are more than enough black Pocket PROs to handle all pre-orders. That is not a problem. We have plenty!

Right now, folks, every single person in our company is in the warehouse doing ship prep and shipping. PLEASE... realize that people are working 16 hour days right now to get all these orders filled! We just hired new workers to assist.

PLEASE, give it a chance to get done. In two days they will all be on their way and everything will slow down. Please realize that notification comes mainly from the shipper and not from us. I think that what all of you will find is the device arrived safe and sane in a very short time.

If you sincerely have a problem, do email to support@astak.com. But please give it a day or two to allow the units to get out the door... which is what you all want and we want to please you!

griffonwing · 09-02-2009, 06:07 PM

Can you let us know how many pre-orders and orders there were? Or is this private company-only information?

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09-01-2009, 06:29 PM	#18
Chiron Fantasy & SciFi Reader Posts: 183 Karma: 262 Join Date: Sep 2009 Location: Zapopan, Jalisco, Mexico Device: Astak EZ Reader Pocket Pro	Weird, i did an International order and got the mail yesterday were it was telling me the colored PP would be delayed until September 8th. Better contact support@astak.com to see everything is fine.

09-01-2009, 06:32 PM	#19
griffonwing Suave Swabby, Savvy? Posts: 1,602 Karma: 520350 Join Date: Jun 2008 Location: Harrison, ARrrr, USA - southern Ozark mountains Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone	Soon.. very soon now...

09-01-2009, 06:35 PM	#20
Mnementh Groupie Posts: 183 Karma: 3633418 Join Date: Mar 2009 Location: UK Device: Kobo Libra	Thanks Chiron, I've emailed support so hopefully evrything will turn out ok. I'm hoping the problem is with the web based email provider I used, they have a habit of filtering out certain emails (with no rhyme or reason) as junk/spam but give no indication that one has even been received. They have no junk email folder so you can't check or add an email adress to a safe contacts list. Unfortunatley I've been using them for years and my Paypal account is linked to this address and won't let me change it to my better account so I had no choice but to use it.

09-01-2009, 06:50 PM	#23
lynt666 Enthusiast Posts: 36 Karma: 40 Join Date: May 2009 Device: prs505	I also pre-order on aug 14 the black pocket pro but have not received any shipping detail. i have an order from canada ups. the only mail i got was the same day that the order was place but it did not confirm which product or color only payment. i sent email to support but got no news so far...

09-02-2009, 01:19 PM	#27
cookie1030 Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Device: Nook	Same for me. I placed an order for a Black PP and got an email but it does not have any shipping notificaton or description of what I ordered. Sent an email to support yesterday but still waiting for them to respond. An email saying the order is being process or order tracking on the website would be helpful.

09-02-2009, 06:07 PM	#30
griffonwing Suave Swabby, Savvy? Posts: 1,602 Karma: 520350 Join Date: Jun 2008 Location: Harrison, ARrrr, USA - southern Ozark mountains Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone	Can you let us know how many pre-orders and orders there were? Or is this private company-only information?

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