Sony Library Software and Vista 32-bit

dataheadache · 02-15-2009, 07:12 AM

Hello everyone - I'm new around here - and I'm hoping somebody can help.

First off, I have read all the other related threads regarding the problem I describe below and followed all the suggestions in those posts, but no luck. Perhaps somebody can point me to something I may have missed. I have a Sony Reader PRS-505.

I have installed Sony ebook Library on my Vista Ultimate 32-bit PC (from the CD-ROM), but cannot get it to run (it does list as running in Task Manager - but no graphical Windows for the program appear) I have added it to the DEP exclusion list - doesn't make a difference - I've changed the compatibility mode to Windows XP Service Pack 2 - still nothing. I have attempted to download the latest version from the Sony website - but as I live in the UK - the installer quits saying that the software is not for my region.

I would attempt to contact Sony UK support, but their website only advertises the Sony Reader, but does not have any support for it (or any links for support)

Does anybody have any further suggestions on how to get the display of the program working?

Thanks in advance for any help you may be able to give.

dataheadache · 02-15-2009, 07:49 AM

...eBook library is now running, but now as soon it launches - it crashes.

"eBook Library has stopped working... ...Windows is checking for a solution to the problem"

lilac_jive · 02-15-2009, 07:51 AM

Are you running Norton Antivirus? I know some people were getting it blocked by that.

dataheadache · 02-15-2009, 07:53 AM

No, all anti-virus (other than Windows built-in features) has been disabled.

lilac_jive · 02-15-2009, 07:56 AM

You might just want to download Calibre instead. There should be a UK support number though...

Curly · 02-15-2009, 09:19 AM

It sounds like you need to contact Sony Support. I found the contact information on their website (www.sony.co.uk) under 'Support' -- you can email or phone them on 08705 111999.

Good luck!

pilotbob · 02-15-2009, 10:15 AM

Did you run the installer "as administrator"? If so, are you running the app "as administrator"?

BOb

JSWolf · 02-15-2009, 10:20 AM

Did you turn off UAC?

Canyons_Addict · 02-15-2009, 04:05 PM

My wife bought me a 505 and I have exactly the same problem. Library software reports it installs on Vista but as soon as you try to open it, it crashes... I have successfully installed Adobe Digital Editions and used that to buy a book and put it on the Reader. As with dataheadache I am in the UK and if I download the latest version from Sony.com it reports that I am in the wrong region and refuses to install... So any other tips for 32 bit Vista (I have tried the manual install suggested for Vista64 and have the same problem)... Having gven up on my 1 year old Toshiba laptop running Vista, I am able to install on an old desktop running XP.

GlennD · 02-15-2009, 04:22 PM

You can change Vista's location information (instructions here), and see if the latest version allows you to install.

02-15-2009, 07:12 AM	#1
dataheadache Bookworm Posts: 3 Karma: 10 Join Date: Oct 2008 Device: Sony PRS505S	Sony Library Software and Vista 32-bit Hello everyone - I'm new around here - and I'm hoping somebody can help. First off, I have read all the other related threads regarding the problem I describe below and followed all the suggestions in those posts, but no luck. Perhaps somebody can point me to something I may have missed. I have a Sony Reader PRS-505. I have installed Sony ebook Library on my Vista Ultimate 32-bit PC (from the CD-ROM), but cannot get it to run (it does list as running in Task Manager - but no graphical Windows for the program appear) I have added it to the DEP exclusion list - doesn't make a difference - I've changed the compatibility mode to Windows XP Service Pack 2 - still nothing. I have attempted to download the latest version from the Sony website - but as I live in the UK - the installer quits saying that the software is not for my region. I would attempt to contact Sony UK support, but their website only advertises the Sony Reader, but does not have any support for it (or any links for support) Does anybody have any further suggestions on how to get the display of the program working? Thanks in advance for any help you may be able to give.

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02-15-2009, 07:49 AM	#2
dataheadache Bookworm Posts: 3 Karma: 10 Join Date: Oct 2008 Device: Sony PRS505S	...eBook library is now running, but now as soon it launches - it crashes. "eBook Library has stopped working... ...Windows is checking for a solution to the problem"

02-15-2009, 07:51 AM	#3
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	Are you running Norton Antivirus? I know some people were getting it blocked by that.

02-15-2009, 07:53 AM	#4
dataheadache Bookworm Posts: 3 Karma: 10 Join Date: Oct 2008 Device: Sony PRS505S	No, all anti-virus (other than Windows built-in features) has been disabled.

02-15-2009, 07:56 AM	#5
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	You might just want to download Calibre instead. There should be a UK support number though...

02-15-2009, 09:19 AM	#6
Curly I need a holiday! Posts: 1,227 Karma: 4622 Join Date: Dec 2008 Location: Scotland Device: PRS-505, ipod touch	It sounds like you need to contact Sony Support. I found the contact information on their website (www.sony.co.uk) under 'Support' -- you can email or phone them on 08705 111999. Good luck!

02-15-2009, 10:15 AM	#7
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	Did you run the installer "as administrator"? If so, are you running the app "as administrator"? BOb

02-15-2009, 10:20 AM	#8
JSWolf Resident Curmudgeon Posts: 73,983 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Did you turn off UAC?

02-15-2009, 04:05 PM	#9
Canyons_Addict Junior Member Posts: 1 Karma: 10 Join Date: Feb 2009 Device: PRS-505	My wife bought me a 505 and I have exactly the same problem. Library software reports it installs on Vista but as soon as you try to open it, it crashes... I have successfully installed Adobe Digital Editions and used that to buy a book and put it on the Reader. As with dataheadache I am in the UK and if I download the latest version from Sony.com it reports that I am in the wrong region and refuses to install... So any other tips for 32 bit Vista (I have tried the manual install suggested for Vista64 and have the same problem)... Having gven up on my 1 year old Toshiba laptop running Vista, I am able to install on an old desktop running XP.

02-15-2009, 04:22 PM	#10
GlennD Wizard Posts: 2,101 Karma: 17249026 Join Date: Feb 2009 Location: The Pacific NW Device: sony PRS350, iPhone, iPad	You can change Vista's location information (instructions here), and see if the latest version allows you to install.

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