Kindle 4 PC non-responsive & pesky ....

carpetmojo · 10-24-2012, 12:04 PM

I have a problem with my K4PC - I can't open it to use it as a reader, or see if purchases have arrived.
I can open my account OK , and I hit "Deliver to ..." but can't open the application itself.
[ This also means I can't Add stuff to my Calibre library, as any new buys have to go through K4PC - as far as I'm aware, anyway. That's a real bummer ...]

I am running XP(3) Home, dinosaur I know, but it was working fine at one time, and this is the only thing I've had trouble with so consistently.

I have had this twice before, and each time I've gone through Amazon Help, and - eventually - we've got one to "stick" and function.
The last time I "liaised" with Amazon, very recently, it took 6 uninstall /installs before one opened as it should. Until this, each new version would open a couple of times, then die.
The Amazon guys were mystified, as normally just one download does it.

This last one was OK for a few days, and I managed to catch up with importing books etc... but last night the damn thing packed up again ....

I just thought I'd ask if anyone has any ideas, before I try another ........ session of un/installs.

Is it possible it's the OS , and I need to finally upgrade ?
My malware/A-V etc.. shows no problems, and everything else works just fine.

GeckoFriend · 10-24-2012, 12:07 PM

Have you looked at the folder "My Kindle Content" to see if the books were delivered even though you can't open the app?

susan_cassidy · 10-24-2012, 12:19 PM

I've been running Kindle for PC on XP for a couple of years with no problems at all.

carpetmojo · 10-24-2012, 01:20 PM

Hi Gecko - yes, that side is always OK , they get into my account OK, but I then can't get into the appp to see, or read, or transfer it !
However, I have now (again!) uninstalled and re-installed a new one, and, naturally, it's working fine ..... And I've now got up to date again.

Watch this space, I think ! And I'll keep me fingies x-ed ......

Quote:

Originally Posted by susan_cassidy

I've been running Kindle for PC on XP for a couple of years with no problems at all.

Yes, as did I, susan - it just seemed to pick on me, and decide to throw a wobbly for no reason I can find.
Wish it would pick on someone else ! (Not you, of course ...

)

Anyway, I live in hope - at least, I try to !

Blossom · 10-24-2012, 01:52 PM

Quote:

Originally Posted by carpetmojo

Hi Gecko - yes, that side is always OK , they get into my account OK, but I then can't get into the appp to see, or read, or transfer it !
However, I have now (again!) uninstalled and re-installed a new one, and, naturally, it's working fine ..... And I've now got up to date again.

Watch this space, I think ! And I'll keep me fingies x-ed ......

Yes, as did I, susan - it just seemed to pick on me, and decide to throw a wobbly for no reason I can find.
Wish it would pick on someone else ! (Not you, of course ...

)

Anyway, I live in hope - at least, I try to !

When XP starts acting like this it's usually a corrupted O/S sometimes you can repair it but most of the times with XP a reinstall is in order but before I do anything drastic like that I would uninstall the program, then clean out the temp folders and anything in app data that is from Amazon. I would then go through the registry or if you feel comfortable enough you can use a registry cleaner one that let's you select what to clean. Another you could clean out is the Prefetch folder. In case it's something related to it. I can't tell you how many times I had to do this with certain programs when I was using XP.

You will need to redownload any books after this.

GeckoFriend · 10-24-2012, 02:14 PM

If the books are in the "My Kindle Content" folder you can add them to calibre using the regular Add books option. That's how I always handle Amazon books.

carpetmojo · 10-25-2012, 04:52 AM

No, died again, but after I managed to move some purchases into Calibre - but as soon as I bought another, down it went.
So I'm gonna try de=registering and re-registering, see if that helps.
It's seems to me obviously something from Kindle that's doing this, but what I don't know.
And Registry cleaning, not that I know what that is, sounds fairly tricky, to Mr TechDunce here, but I'd have a go. I'll Google it !
And, Gecko, thanks, but that is what I do too, but the problem is that because K4PC isn't opening, it's not (presumably) recieving any new purchases, so when I hit "Add", there are no additions there that have been passed on.
When I un/reinstall they mysteriously drift across and there they are - then K4PC seems to get tired and relapse !

But will attack it later today .....

Mumble, mumble. mumble .....................

10-24-2012, 12:04 PM	#1
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Kindle 4 PC non-responsive & pesky .... I have a problem with my K4PC - I can't open it to use it as a reader, or see if purchases have arrived. I can open my account OK , and I hit "Deliver to ..." but can't open the application itself. [ This also means I can't Add stuff to my Calibre library, as any new buys have to go through K4PC - as far as I'm aware, anyway. That's a real bummer ...] I am running XP(3) Home, dinosaur I know, but it was working fine at one time, and this is the only thing I've had trouble with so consistently. I have had this twice before, and each time I've gone through Amazon Help, and - eventually - we've got one to "stick" and function. The last time I "liaised" with Amazon, very recently, it took 6 uninstall /installs before one opened as it should. Until this, each new version would open a couple of times, then die. The Amazon guys were mystified, as normally just one download does it. This last one was OK for a few days, and I managed to catch up with importing books etc... but last night the damn thing packed up again .... I just thought I'd ask if anyone has any ideas, before I try another ........ session of un/installs. Is it possible it's the OS , and I need to finally upgrade ? My malware/A-V etc.. shows no problems, and everything else works just fine.

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10-24-2012, 12:07 PM	#2
GeckoFriend Guru Posts: 614 Karma: 1164945 Join Date: Jan 2012 Location: SF Bay Area, California, USA Device: iPhone 7+, iPad Mini4, Kindle Voyage	Have you looked at the folder "My Kindle Content" to see if the books were delivered even though you can't open the app?

10-24-2012, 12:19 PM	#3
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	I've been running Kindle for PC on XP for a couple of years with no problems at all.

10-24-2012, 02:14 PM	#6
GeckoFriend Guru Posts: 614 Karma: 1164945 Join Date: Jan 2012 Location: SF Bay Area, California, USA Device: iPhone 7+, iPad Mini4, Kindle Voyage	If the books are in the "My Kindle Content" folder you can add them to calibre using the regular Add books option. That's how I always handle Amazon books.

10-25-2012, 04:52 AM	#7
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	No, died again, but after I managed to move some purchases into Calibre - but as soon as I bought another, down it went. So I'm gonna try de=registering and re-registering, see if that helps. It's seems to me obviously something from Kindle that's doing this, but what I don't know. And Registry cleaning, not that I know what that is, sounds fairly tricky, to Mr TechDunce here, but I'd have a go. I'll Google it ! And, Gecko, thanks, but that is what I do too, but the problem is that because K4PC isn't opening, it's not (presumably) recieving any new purchases, so when I hit "Add", there are no additions there that have been passed on. When I un/reinstall they mysteriously drift across and there they are - then K4PC seems to get tired and relapse ! But will attack it later today ..... Mumble, mumble. mumble .....................

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