Glo ABA blast email references unspecified Glo troubles.

[oj829]

From PVT EMAIL sent to an indie owner:



Dear Kobo program participant--

At ABA we are learning of numerous instances of
eReader malfunctions, particularly related to the Glo
demonstration units attached to the displayer. We are
sorry if you are experiencing difficulty with your
Kobo demo device.

IMPORTANT NOTE: The below instructions are to only be
used on the devices on your displayers. DO NOT
perform the below activities on regular devices that
are being sold in your stores. DO NOT advise
customers who have purchased a device to perform any
of the below activities. If your customers are
experiencing device issues, they can contact Kobo
customer care at [SNIP]

The following steps may correct the issue you are
experiencing:

Make sure the device is fully charged- charge for
a full 3 hours.

Perform a Pinhole (basic reset)

To perform a basic reset:

If possible, turn your eReader off.

Locate the small hole on the bottom of the
eReader.

Unfold a paperclip and slide an end into the
hole.

Press gently until you feel a click. Your
eReader should restart

If your device is still not working, you will need to
remove the security clamp and then perform the above
basic reset again.

[SNIP - Boring!!]

If your device is responding to touch, but still not
working properly, you will need to perform a factory
reset.

To perform a factory reset:

Tap the Menu icon at the top of the screen.
Tap Settings.
Tap Device Information.
Tap Factory Reset.
Tap Reset Now.

Should this fail to correct the issue, please contact
Ingram Customer Care at [SNIP] as your demo
device may be defective and will need to be sent back
to Ingram.

Please remember that the above instructions are for
demo devices only and not for any device that you'll
sell in the store. If you have other questions about
the demo devices or the Kobo program in general,
please do not hesitate to reach out.

[meeera]

What did you snip out under "[SNIP - Boring!!]"? A few people here have been looking for a definitive answer on how to do a hardware factory reset on a non-responsive device now that the Home button is gone.

[murg]

Originally Posted by meeera

What did you snip out under "[SNIP - Boring!!]"? A few people here have been looking for a definitive answer on how to do a hardware factory reset on a non-responsive device now that the Home button is gone.

From the Firmware Direct Link thread, this post:

Originally Posted by mdclements

This is correct. Holding the light button while powering on the device will put the device into factory reset mode.

With mdclements identifying him/her self as a Kobo Developer.

[oj829]

Originally Posted by meeera

What did you snip out under "[SNIP - Boring!!]"? A few people here have been looking for a definitive answer on how to do a hardware factory reset on a non-responsive device now that the Home button is gone.

I know it SOUNDS sexy: I thought the "security clamp" was some super-secret jumper on the logic board you could yank off once opening the back and getting inside. But sometimes a "security clamp" is just a "security clamp". What I removed was instructions on how to remove the clamp and tether that keeps the store's demo/display unit from ending up in someone's pocket and walking out the door.

I got all excited myself, then downloaded the PDF and figured out what they meant by "security clamp". D'oh!

Anyway, Factory Reset is available on the "Settings" screen, as quoted in that email. There was nothing in this email about being able to do a Factory Set mechanically with buttons once you're frozen, so thanks to poster murg for pointing that light-switch trick out. Pretty useful thing to know.

[g00dsie]

Hi Everyone, Cerys here from Kobo. We are indeed working with the ABA to quickly resolve this issue which is the result of some demo units having the security clamp on too tight. This impacted the Touch capabilities of the units.

ABA members can find detailed instructions to resolve the issue on the Kobo Program Resource Page at http://www.bookweb.org/solutions/Kobo/resources.html.

If anyone should have any questions about the process, please contact: kobo@bookweb.org.

We are very excited that ABA member stores are beginning to roll out the Kobo Glo and Kobo Mini devices well ahead of the holiday season and wish everyone a happy reading experience.