Touch Possible v1.9.6 firmware bug

cactustak · 07-18-2011, 09:04 PM

For the record:
- I rarely connect my Kobo Touch to a computer. Usually I sideload books. However, whenever I do connect my Kobo to a computer, I always disconnect it properly - I disconnect the USB device in Windows before unplugging the cable.
- I have submitted a ticket with Kobo Customer Care.

Background:
- I updated my Kobo Touch firmware from v1.9.5 to v1.9.6 over wifi on Saturday
- sideloaded a bunch of books on Saturday and Sunday, everything was working fine

- powered on my Kobo Touch on Monday morning, and got an "Internal Storage" error.

Since then, I have followed the following process 5 times, and every time I get the same behaviour:

- Powered off the Kobo Touch
- removed the microSD card
- Powered on the Kobo Touch
- performed a factory reset
- once factory reset has completed, powered on the Kobo Touch
- connected it to my PC, running Kobo Desktop v2.0.3
- upgraded firmware to 1.9.6
- disconnected from PC properly (disconnect USB device in Windows before unplugging cable)
- waited for firmware to install
- once firmware has installed, powered off the Kobo Touch
- powered on the Kobo touch, and read the 2 default books - the Quick Guide and Read On books - so that my home page is the empty page.
- powered off the Kobo touch
- inserted the microSD card
- powered on the Kobo touch, waited for it to process the content.
- went to the Library, and selected a book - call it "book 1"

The behaviour I am seeing is this:
- while reading "book 1", if I go to the home page, it is shown as the most recently read book
- while reading "book 1", if I put the Kobo Touch to sleep, its cover is displayed and when I wake it up, it is shown as the most recently read book
==> when I power off the Kobo Touch, the cover for "book 1" is displayed. However, when I power on the Kobo Touch, I see the empty home page, and then it is populated as if it is re-processing the sideloaded books. As such, "book 1" is not on the home page at all.

I'm assuming this is a bug with the v1.9.6 firmware, as this behaviour did not occur with the v1.9.5 firmware (I had to do a factory reset after getting the "Internal Storage" error with the v1.9.5 firmware, too).

This procedure is completely reproducible (at least for me). I'll update this thread as I get info from Kobo ... just thought folks should know.

jackastor · 07-19-2011, 12:13 AM

Quote:

Originally Posted by cactustak

For the record:
- I rarely connect my Kobo Touch to a computer. Usually I sideload books. However, whenever I do connect my Kobo to a computer, I always disconnect it properly - I disconnect the USB device in Windows before unplugging the cable.
- I have submitted a ticket with Kobo Customer Care.

Background:
- I updated my Kobo Touch firmware from v1.9.5 to v1.9.6 over wifi on Saturday
- sideloaded a bunch of books on Saturday and Sunday, everything was working fine

- powered on my Kobo Touch on Monday morning, and got an "Internal Storage" error.

Since then, I have followed the following process 5 times, and every time I get the same behaviour:

- Powered off the Kobo Touch
- removed the microSD card
- Powered on the Kobo Touch
- performed a factory reset
- once factory reset has completed, powered on the Kobo Touch
- connected it to my PC, running Kobo Desktop v2.0.3
- upgraded firmware to 1.9.6
- disconnected from PC properly (disconnect USB device in Windows before unplugging cable)
- waited for firmware to install
- once firmware has installed, powered off the Kobo Touch
- powered on the Kobo touch, and read the 2 default books - the Quick Guide and Read On books - so that my home page is the empty page.
- powered off the Kobo touch
- inserted the microSD card
- powered on the Kobo touch, waited for it to process the content.
- went to the Library, and selected a book - call it "book 1"

The behaviour I am seeing is this:
- while reading "book 1", if I go to the home page, it is shown as the most recently read book
- while reading "book 1", if I put the Kobo Touch to sleep, its cover is displayed and when I wake it up, it is shown as the most recently read book
==> when I power off the Kobo Touch, the cover for "book 1" is displayed. However, when I power on the Kobo Touch, I see the empty home page, and then it is populated as if it is re-processing the sideloaded books. As such, "book 1" is not on the home page at all.

I'm assuming this is a bug with the v1.9.6 firmware, as this behaviour did not occur with the v1.9.5 firmware (I had to do a factory reset after getting the "Internal Storage" error with the v1.9.5 firmware, too).

This procedure is completely reproducible (at least for me). I'll update this thread as I get info from Kobo ... just thought folks should know.

I know when i Power my Kobo off it cycles to the main memory and shows the books in the main memory as if they are current reads. A few seconds later it will cycle to the Sd CArd and then every thing is as it should be. It has always done this.

cactustak · 07-19-2011, 12:41 PM

Yes, it used to do that for me as well, even with v1.9.6.

Again, this issue only started happening after I had to do a factory reset and then apply v1.9.6.

And this is definitely a v1.9.6 issue, as I have since performed a factory reset and manually upgraded to the v1.9.5 firmware - home page is working properly after a power cycle.

So, I guess I'm staying on v1.9.5 until either I hear back from Kobo, or there's another firmware update.

wheeeeee

Nigol · 07-19-2011, 07:23 PM

I had a similar problem where the books I was reading were gone from the home page. I have tracked the problem to the date.

After doing a factory reset I loaded back my books. Then after it processed the books, I changed the date, because it had changed the Time Zone. After that every book I was reading was disappearing from the home screen, Because the books I had added previously had a newer date/time than the current one.

My guess is wait until you reach the previous date and they will stay there.

07-18-2011, 09:04 PM	#1
cactustak Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: Kobo Touch	Likely (was Possible) v1.9.6 firmware bug For the record: - I rarely connect my Kobo Touch to a computer. Usually I sideload books. However, whenever I do connect my Kobo to a computer, I always disconnect it properly - I disconnect the USB device in Windows before unplugging the cable. - I have submitted a ticket with Kobo Customer Care. Background: - I updated my Kobo Touch firmware from v1.9.5 to v1.9.6 over wifi on Saturday - sideloaded a bunch of books on Saturday and Sunday, everything was working fine - powered on my Kobo Touch on Monday morning, and got an "Internal Storage" error. Since then, I have followed the following process 5 times, and every time I get the same behaviour: - Powered off the Kobo Touch - removed the microSD card - Powered on the Kobo Touch - performed a factory reset - once factory reset has completed, powered on the Kobo Touch - connected it to my PC, running Kobo Desktop v2.0.3 - upgraded firmware to 1.9.6 - disconnected from PC properly (disconnect USB device in Windows before unplugging cable) - waited for firmware to install - once firmware has installed, powered off the Kobo Touch - powered on the Kobo touch, and read the 2 default books - the Quick Guide and Read On books - so that my home page is the empty page. - powered off the Kobo touch - inserted the microSD card - powered on the Kobo touch, waited for it to process the content. - went to the Library, and selected a book - call it "book 1" The behaviour I am seeing is this: - while reading "book 1", if I go to the home page, it is shown as the most recently read book - while reading "book 1", if I put the Kobo Touch to sleep, its cover is displayed and when I wake it up, it is shown as the most recently read book ==> when I power off the Kobo Touch, the cover for "book 1" is displayed. However, when I power on the Kobo Touch, I see the empty home page, and then it is populated as if it is re-processing the sideloaded books. As such, "book 1" is not on the home page at all. I'm assuming this is a bug with the v1.9.6 firmware, as this behaviour did not occur with the v1.9.5 firmware (I had to do a factory reset after getting the "Internal Storage" error with the v1.9.5 firmware, too). This procedure is completely reproducible (at least for me). I'll update this thread as I get info from Kobo ... just thought folks should know. Last edited by cactustak; 07-19-2011 at 12:43 PM.

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07-19-2011, 12:41 PM	#3
cactustak Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: Kobo Touch	Yes, it used to do that for me as well, even with v1.9.6. Again, this issue only started happening after I had to do a factory reset and then apply v1.9.6. And this is definitely a v1.9.6 issue, as I have since performed a factory reset and manually upgraded to the v1.9.5 firmware - home page is working properly after a power cycle. So, I guess I'm staying on v1.9.5 until either I hear back from Kobo, or there's another firmware update. wheeeeee

07-19-2011, 07:23 PM	#4
Nigol Groupie Posts: 184 Karma: 363616 Join Date: Dec 2010 Location: Montreal, Canada Device: Kobo Original, Kobo Touch	I had a similar problem where the books I was reading were gone from the home page. I have tracked the problem to the date. After doing a factory reset I loaded back my books. Then after it processed the books, I changed the date, because it had changed the Time Zone. After that every book I was reading was disappearing from the home screen, Because the books I had added previously had a newer date/time than the current one. My guess is wait until you reach the previous date and they will stay there.

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