Praise for Sony repairs

rtf1976 · 04-04-2009, 03:56 PM

Got back my PRS 505 on Wednesday and I have to congratulate Sony on a job well done.

If you had read my previous thread "disaster totally gutted" I was not holding out too much hope for Sony repairing my reader under warranty but they did.

I have decided also to write a letter praising the person in Sony who took ownership of my complaint and kept me informed either by telephone or e-mail of how the repairs to my reader where coming along. Society as a whole is quick to complain but not to praise so hopefully Sony will reward a good employee.

Has restored most of my faith in Sony but still a little disappointed that their first response was "unless you pay us to get it fixed, we are nt interested"

sheppy124 · 04-04-2009, 05:57 PM

Theres to many people out there who will jump up and complain without a blink of an eye, however when good service is received we far to often dont write in and thank people either in a business or personal situation, I have been guilty of this in the past, I enjoy praise when given, a pat on the back goes a long way.

Curly · 04-04-2009, 06:13 PM

I'm glad to hear your reader is back and that Sony repaired it under warranty. It is good to get a positive report about Sony's repair service.

Knitnpurl · 04-04-2009, 07:03 PM

I'm glad to hear your reader was fixed to your satisfaction, and it's really nice you took the time to recognize good service. This is a priceless reminder for everyone, to give praise when it's due.

GraceKrispy · 04-04-2009, 08:05 PM

I'm really glad to hear you did receive good service after all! A letter of appreciation will go a long way, I think. Thanks for writing it!

Ervserver · 04-04-2009, 09:07 PM

Happy reading rtf1976

acprinter · 04-04-2009, 11:26 PM

I have had great service from Sony as well. I called Sony and asked why my wife's prs500 did not hold it's charge as long as my 500. It was covered under an extended warranty. They said to send it in so it could be checked out. Sony replaced the 500 model with a 505, total turn around was less than a week.

I think that's pretty great.

04-04-2009, 03:56 PM	#1
rtf1976 Member Posts: 11 Karma: 10 Join Date: Mar 2009 Device: Sony Reader	Praise for Sony repairs Got back my PRS 505 on Wednesday and I have to congratulate Sony on a job well done. If you had read my previous thread "disaster totally gutted" I was not holding out too much hope for Sony repairing my reader under warranty but they did. I have decided also to write a letter praising the person in Sony who took ownership of my complaint and kept me informed either by telephone or e-mail of how the repairs to my reader where coming along. Society as a whole is quick to complain but not to praise so hopefully Sony will reward a good employee. Has restored most of my faith in Sony but still a little disappointed that their first response was "unless you pay us to get it fixed, we are nt interested"

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04-04-2009, 05:57 PM	#2
sheppy124 Member Posts: 14 Karma: 11 Join Date: Jul 2008 Device: Sony prs505	Theres to many people out there who will jump up and complain without a blink of an eye, however when good service is received we far to often dont write in and thank people either in a business or personal situation, I have been guilty of this in the past, I enjoy praise when given, a pat on the back goes a long way.

04-04-2009, 06:13 PM	#3
Curly I need a holiday! Posts: 1,227 Karma: 4622 Join Date: Dec 2008 Location: Scotland Device: PRS-505, ipod touch	I'm glad to hear your reader is back and that Sony repaired it under warranty. It is good to get a positive report about Sony's repair service.

04-04-2009, 07:03 PM	#4
Knitnpurl Member Posts: 14 Karma: 56 Join Date: Mar 2009 Device: Sony PRS-505 (red), Sony PRS-300 (silver)	I'm glad to hear your reader was fixed to your satisfaction, and it's really nice you took the time to recognize good service. This is a priceless reminder for everyone, to give praise when it's due.

04-04-2009, 08:05 PM	#5
GraceKrispy It's Dr. Penguin now! Posts: 3,909 Karma: 4705733 Join Date: Jan 2009 Location: (USA) Device: iPad mini, Samsung Note 3, Sony PRS-650 (rarely used now)	I'm really glad to hear you did receive good service after all! A letter of appreciation will go a long way, I think. Thanks for writing it!

04-04-2009, 09:07 PM	#6
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Happy reading rtf1976

04-04-2009, 11:26 PM	#7
acprinter Groupie Posts: 156 Karma: 3141364 Join Date: Oct 2008 Location: Jackson, CA Device: Paperwhite 11th generation	I have had great service from Sony as well. I called Sony and asked why my wife's prs500 did not hold it's charge as long as my 500. It was covered under an extended warranty. They said to send it in so it could be checked out. Sony replaced the 500 model with a 505, total turn around was less than a week. I think that's pretty great.

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