DR1000 reader won't boot

friflaj · 09-20-2011, 06:57 AM

My dr1000 won't boot up. I'm sure the battery is fully charged (I let it charge overnight, and when I used it this morning the battery icon said so), but doesn't react to holding the on button. Reset doesn't do anything. Is this a known problem with a known solution?

rvs · 09-20-2011, 07:16 AM

It doesn't sound like anything I'm familiar with. My best bet would still be to try to charge it for a while.

pthwaite · 09-20-2011, 01:05 PM

Yes, despite your best efforts, charging has been an ongoing issue. It is difficult to find any pattern to when it occurs.

Plug into a wall charger and wait (at least 10mins). It will then start up and charge itself again.

friflaj · 09-20-2011, 02:23 PM

That sound like a fairly critical flaw to me. I take my ereader on the train so I can study. There're no outlets on the train, so if this happens often it will usually catch me when I need it most and when I can do nothing about it. I just bought the ereader, so if this is a structural problem it must go back.

plisken · 09-20-2011, 03:20 PM

@friflaj, in such case it will happen to every electrical device.

The only problem with DR1000 is it doesn't work in pass-through mode, but when there are no outlets, not matter what mode is, you won't get any juice anyway.

friflaj · 09-20-2011, 03:51 PM

@plisken, the reader was fully charged when I shut it down and tried to start it up again. That's different from any other device. I referred to the outlet because @pthwaite said it might make a difference, but it looks like not even that.

So in essence, it can randomly decide to not boot up, and that is then game over, whether you charged it before or not, and whether you try and charge it later. It's been on the charger for an hour and a half, and still nothing. I don't know of any other device where that would be seen as normal, but certainly not for something that's supposed to replace a book.

rvs · 09-20-2011, 04:09 PM

There's a known bug in the reader, where it won't shutdown properly and so keeps draining down the battery (without the user being aware) until there's almost zero charge left. I've had this happen about 4 times in one year.

But this draining should take some time, I'd estimate at a minimum 2 to 3 hours (if it runs at maximum cpu load), but probably more like 8 hours. How much time was there between when you shut it down and then tried to start it again?

And have you used the reset button before and did it work then?

friflaj · 09-20-2011, 04:41 PM

2 hours, possible, 3 hours, no. I've tried the reset before and I don't think it helped although at some point it did boot up suddenly. This was somewhere last week. Please don't say the lack of a bypass means it's a doorstop now.

If it does boot again at some point, shouldn't an app shortcut to /sbin/halt force a proper shutdown?

rvs · 09-20-2011, 05:27 PM

Quote:

Originally Posted by friflaj

2 hours, possible, 3 hours, no. I've tried the reset before and I don't think it helped although at some point it did boot up suddenly. This was somewhere last week. Please don't say the lack of a bypass means it's a doorstop now.

That sounds too short to be caused by the bug I described. Is the top LED turned on or off during charging?

Quote:

Originally Posted by friflaj

If it does boot again at some point, shouldn't an app shortcut to /sbin/halt force a proper shutdown?

I have no idea if this would bypass the bug, but I wouldn't call that a proper shutdown, because your settings etc. won't be saved.

friflaj · 09-20-2011, 06:30 PM

The led is off. What settings would not be saved? I don't expect to change the settings very frequently.

rvs · 09-21-2011, 04:42 AM

Quote:

Originally Posted by friflaj

The led is off. What settings would not be saved? I don't expect to change the settings very frequently.

The reader settings and any changes to documents you still have open while shutting down.

But in your case I think it's more likely to be a hardware failure, probably the battery. I'm no expert on this though.

Mackx · 09-21-2011, 04:57 AM

Quote:

Originally Posted by friflaj

The led is off.

This is strange, I expect the led to be orange when charging (or red when charging an empty battery). Did you try charging it from USB, there are some wall-chargers that do not give enough current for the DR to charge correctly.

pthwaite · 09-21-2011, 08:23 AM

You can set the LED to always off though as I remember in the settings.

friflaj · 09-21-2011, 03:56 PM

I'm charging it with the charger that came with the package. It's been on the charger for a full day, nothing. The shop is sending me a new one.

I did see a setting for the leds, but they seemed to pertain the small leds on the touch buttons, not the top led. From the one day I did get to use it I figured the top led show charge status (color) and activity (blink).

09-20-2011, 06:57 AM	#1
friflaj Member Posts: 23 Karma: 10 Join Date: Sep 2011 Device: Irex 1000S	reader won't boot My dr1000 won't boot up. I'm sure the battery is fully charged (I let it charge overnight, and when I used it this morning the battery icon said so), but doesn't react to holding the on button. Reset doesn't do anything. Is this a known problem with a known solution?

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09-20-2011, 07:16 AM	#2
rvs Groupie Posts: 181 Karma: 364 Join Date: Oct 2009 Device: DR1000s, Hanlin V5	It doesn't sound like anything I'm familiar with. My best bet would still be to try to charge it for a while.

09-20-2011, 01:05 PM	#3
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	Yes, despite your best efforts, charging has been an ongoing issue. It is difficult to find any pattern to when it occurs. Plug into a wall charger and wait (at least 10mins). It will then start up and charge itself again.

09-20-2011, 02:23 PM	#4
friflaj Member Posts: 23 Karma: 10 Join Date: Sep 2011 Device: Irex 1000S	That sound like a fairly critical flaw to me. I take my ereader on the train so I can study. There're no outlets on the train, so if this happens often it will usually catch me when I need it most and when I can do nothing about it. I just bought the ereader, so if this is a structural problem it must go back.

09-20-2011, 03:20 PM	#5
plisken Enthusiast Posts: 25 Karma: 10 Join Date: Jun 2009 Location: Poland Device: iRex DR1000S	@friflaj, in such case it will happen to every electrical device. The only problem with DR1000 is it doesn't work in pass-through mode, but when there are no outlets, not matter what mode is, you won't get any juice anyway.

09-20-2011, 03:51 PM	#6
friflaj Member Posts: 23 Karma: 10 Join Date: Sep 2011 Device: Irex 1000S	@plisken, the reader was fully charged when I shut it down and tried to start it up again. That's different from any other device. I referred to the outlet because @pthwaite said it might make a difference, but it looks like not even that. So in essence, it can randomly decide to not boot up, and that is then game over, whether you charged it before or not, and whether you try and charge it later. It's been on the charger for an hour and a half, and still nothing. I don't know of any other device where that would be seen as normal, but certainly not for something that's supposed to replace a book.

09-20-2011, 04:09 PM	#7
rvs Groupie Posts: 181 Karma: 364 Join Date: Oct 2009 Device: DR1000s, Hanlin V5	There's a known bug in the reader, where it won't shutdown properly and so keeps draining down the battery (without the user being aware) until there's almost zero charge left. I've had this happen about 4 times in one year. But this draining should take some time, I'd estimate at a minimum 2 to 3 hours (if it runs at maximum cpu load), but probably more like 8 hours. How much time was there between when you shut it down and then tried to start it again? And have you used the reset button before and did it work then?

09-20-2011, 04:41 PM	#8
friflaj Member Posts: 23 Karma: 10 Join Date: Sep 2011 Device: Irex 1000S	2 hours, possible, 3 hours, no. I've tried the reset before and I don't think it helped although at some point it did boot up suddenly. This was somewhere last week. Please don't say the lack of a bypass means it's a doorstop now. If it does boot again at some point, shouldn't an app shortcut to /sbin/halt force a proper shutdown?

09-20-2011, 06:30 PM	#10
friflaj Member Posts: 23 Karma: 10 Join Date: Sep 2011 Device: Irex 1000S	The led is off. What settings would not be saved? I don't expect to change the settings very frequently.

09-21-2011, 08:23 AM	#13
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	You can set the LED to always off though as I remember in the settings.

09-21-2011, 03:56 PM	#14
friflaj Member Posts: 23 Karma: 10 Join Date: Sep 2011 Device: Irex 1000S	I'm charging it with the charger that came with the package. It's been on the charger for a full day, nothing. The shop is sending me a new one. I did see a setting for the leds, but they seemed to pertain the small leds on the touch buttons, not the top led. From the one day I did get to use it I figured the top led show charge status (color) and activity (blink).

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