Dead Pixels? - Page 2

gregr209 · 01-09-2008, 04:06 PM

The best part about my current customer service experience with Amazon was that I didn't need to send the broken one back first before I got the new one. That is just awesome since the one I currently have still works and is readable. I couldn't imagine a day without my Kindle now :-)

So I am impressed with how Amazon has handled this...one other note...it was weird pressing the little pop-up box on the Amazon support site and having my phone ring.

Greg

gregr209 · 01-10-2008, 09:59 PM

Got my new Kindle today and it is just as pretty as when I got the first one. The only problem I had was I couldn't get the newspaper and magazine files to recognize the new Kindle. Called Amazon Kindle support and they fixed it in like 2 minutes. The broken one is ready to be shipped back to Amazon.

All in all a happy ending to my straight line pixel saga!

Greg

ladytara · 08-23-2008, 10:58 PM

I just got my Kindle Thur. It arrived with an area about the size of two postage stamps that do not show any print, and there is a line running down the right third Did the reset, battery out, and called tech support. They are sending a new one for Monday. This concerns me that it may be a real problem. I've read one book, but could not read every word. Tech person did mention that perhaps it had gotten too hot. The box it was packed in did not appear to be damaged. Considering only a year warranty and the cost, just how reliable are they?

JSWolf · 08-23-2008, 11:14 PM

My wife has had her 500 for more then a year and granted it's the previous gneration screen, but no issues so far. Also, my 505 will be coming up for a year in a little over a month with the same Vizplex screen and no issues.

I know these are not Kindles, but it's the best I can say from experience.

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01-09-2008, 04:06 PM	#16
gregr209 Enthusiast Posts: 49 Karma: 29 Join Date: Nov 2007 Location: Tracy, CA Device: Sony Reader 505 / Kindle	The best part about my current customer service experience with Amazon was that I didn't need to send the broken one back first before I got the new one. That is just awesome since the one I currently have still works and is readable. I couldn't imagine a day without my Kindle now :-) So I am impressed with how Amazon has handled this...one other note...it was weird pressing the little pop-up box on the Amazon support site and having my phone ring. Greg

01-10-2008, 09:59 PM	#17
gregr209 Enthusiast Posts: 49 Karma: 29 Join Date: Nov 2007 Location: Tracy, CA Device: Sony Reader 505 / Kindle	Got my new Kindle today and it is just as pretty as when I got the first one. The only problem I had was I couldn't get the newspaper and magazine files to recognize the new Kindle. Called Amazon Kindle support and they fixed it in like 2 minutes. The broken one is ready to be shipped back to Amazon. All in all a happy ending to my straight line pixel saga! Greg

08-23-2008, 10:58 PM	#18
ladytara Junior Member Posts: 2 Karma: 10 Join Date: Aug 2008 Device: Kindle	I just got my Kindle Thur. It arrived with an area about the size of two postage stamps that do not show any print, and there is a line running down the right third Did the reset, battery out, and called tech support. They are sending a new one for Monday. This concerns me that it may be a real problem. I've read one book, but could not read every word. Tech person did mention that perhaps it had gotten too hot. The box it was packed in did not appear to be damaged. Considering only a year warranty and the cost, just how reliable are they?

08-23-2008, 11:14 PM	#19
JSWolf Resident Curmudgeon Posts: 73,897 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	My wife has had her 500 for more then a year and granted it's the previous gneration screen, but no issues so far. Also, my 505 will be coming up for a year in a little over a month with the same Vizplex screen and no issues. I know these are not Kindles, but it's the best I can say from experience.

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