12-10-2010, 11:50 AM | #1 |
Banned
Posts: 349
Karma: 1018593
Join Date: May 2009
Location: New York
Device: jetBook, iPhone, JETBOOK COLOR!!
|
Kindle 3 Screen Leak??
i've given almost everyone in my family jetBooks already but my mom thought it would be a great idea to get me a kindle 3....
so i've been using it for about 2 weeks, just getting the hang and trying out some of the reads. i have a case and all so like my jetbook i just store it in my backpack when i go to and from work. a few days ago this happened (see the pic) its not cracked, but its more like a leak, anyone seen this problem before? i dont think its even covered under the warranty either which is a bummer!! but im just po'd that i didnt even drop it and the screen goes wacky! anyone have any incite?? |
12-10-2010, 12:00 PM | #2 | |
Grand Sorcerer
Posts: 27,463
Karma: 192992430
Join Date: Jan 2010
Device: Nexus 7, Kindle Fire HD
|
Quote:
I'd still give Amazon CS a call. You could get lucky and get a replacement if it's only 2 weeks old. |
|
12-10-2010, 12:25 PM | #3 |
Banned
Posts: 10
Karma: 80
Join Date: Sep 2010
Device: jetBook, Kindle
|
It is quite often occasion with e-ink displays. A friend had Sony 350 and when his briefcase fell off the aircraft bin, the unit shock. There was no cracks, but screen just leack. Normally jetBook TFT Toshiba displays are a lot more ridgid than e-ink. As for the contrast ratio, Pearl has roughly 1:8 contrast amd LCD 1:10.
|
12-10-2010, 12:37 PM | #4 |
Layback feline
Posts: 3,034
Karma: 6980745
Join Date: Nov 2010
Location: USA
Device: Oasis 2nd gen, Sony DPTS1, iPad Pro 10.5"
|
I know this probably won't help, but I do recommend this sleeve cover for Kindle 3 users:
Does not look too fancy but is light,cheap and has an internal bubble design which protects the screen a little bit from shocks and accidental damages. |
12-10-2010, 12:39 PM | #5 |
Addict
Posts: 310
Karma: 18487
Join Date: Aug 2010
Location: Colorado
Device: Kindle 3 WiFi; Kindle Paperwhite
|
As DiapDealer said, the screen is definitely damaged - something in your backpack put pressure on the middle of your screen and you can see the damage raying out from the impact point.
I'm not trying to add salt to your wound, but the screen on the Kindle is pretty delicate and needs protection from impact. Unless you have a very good case - made out of steel? - the Kindle can not just be tossed into a backpack and carried around where it can be damaged by other hard objects that are carried in the backpack - or damaged if you happen to toss the backpack itself onto a desk, for instance. Hopefully Amazon CS will be kind to you and send you a replacement even though this is user-caused damage, not due to a defect. Holly |
12-10-2010, 12:49 PM | #6 |
Tea Enthusiast
Posts: 8,554
Karma: 75384937
Join Date: Jul 2010
Location: Somewhere in the USA
Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2
|
I would be shocked if Amazon did not send you a replacement unit. Call CS. Normally they send the replacement out with one day delivery. You can return the broken unit in the book that they send the new unit in.
Good luck |
12-10-2010, 02:28 PM | #7 |
Zealot
Posts: 122
Karma: 160
Join Date: Mar 2008
Device: Sony PRS 505
|
Most screen technology will have a substrate and that is what was damaged by the cracking of this substrate. The only technology that I am aware of that does not have a substrate is the older CRT and maybe LEDs screens which are based on an array configuration.
Good luck but this is clearly not a defect of the hardware and mayn ot be covered by Amazon. I would also suggest a better case and I believe that the Amazon leather cases provide adequate protection for most situations. IMO I believe that the price of Amazon's cases are quite fair for what you are getting but others have complained about the prices being to high so I say "to each their own" |
12-10-2010, 02:32 PM | #8 |
Tea Enthusiast
Posts: 8,554
Karma: 75384937
Join Date: Jul 2010
Location: Somewhere in the USA
Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2
|
Amazon has been very good about replacing Kindles with broken screens even when the screen damage has been caused by user error. I think they realized that it is better for people to have a Kindle and buy books from Amazon then for them to not have a Kindle and decrease the likelihood that they buy books from Amazon.
|
12-11-2010, 04:19 AM | #9 |
Banned
Posts: 1,767
Karma: 2520493
Join Date: Oct 2008
Device: Nexus 7, jetBook-Lite, jetBook mini, Toshiba Thrive, JETBOOK COLOR
|
I'm not sure if it helps or not but this Kindle forum has many posts from customers with the same broken screen problem. Some people received free replacement from Amazon but some people paid fee for it.
|
12-11-2010, 12:55 PM | #10 |
Banned
Posts: 81
Karma: 502298
Join Date: Dec 2009
Device: Jetbook, iPhone 4, Jetbook Color.
|
I wonder if some types of screens are more sensitive then other. Like is eInk more likely to crack then LCD?
|
12-11-2010, 04:56 PM | #11 |
eBook Enthusiast
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
I would be shocked if they DID replace it. Fractures to the screen substrate are caused by user abuse; they are not covered by the warranty.
|
12-11-2010, 05:26 PM | #12 |
Tea Enthusiast
Posts: 8,554
Karma: 75384937
Join Date: Jul 2010
Location: Somewhere in the USA
Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2
|
True but there are many stories about Amazon replacing them even when people told Amazon how they sat on their Kindles, dropped them off a table, and the like.
|
12-12-2010, 12:22 PM | #13 |
Addict
Posts: 310
Karma: 18487
Join Date: Aug 2010
Location: Colorado
Device: Kindle 3 WiFi; Kindle Paperwhite
|
LuBiB - have you had a chance to contact Amazon as yet? There seems to be no consensus about whether or not Amazon will replace your Kindle but it is certainly worth a try.
I agree with ProfCrash. Amazon would rather have a happy customer still buying eBooks from them and touting the glories of the Kindle and of Amazon CS than an unhappy customer who might tell everyone they know how the Kindle isn't sturdy enough to take the wear and tear of daily use. Holly |
12-17-2010, 02:19 PM | #14 | |
Banned
Posts: 349
Karma: 1018593
Join Date: May 2009
Location: New York
Device: jetBook, iPhone, JETBOOK COLOR!!
|
and the verdict...
Quote:
i got in touch with Amazon..... and.... no luck cant be replaced. It was brand new! And i tried everything and even called back 3 more times to connect to different representatives im telling you guys - this is NOT a crack its a leak its as though the the liquid (eink) managed to seep out. if i wiggle it left and right (which ive been doing now) you can see the eink move on different parts of the screen as well its surprising no one has encountered this yet |
|
12-17-2010, 02:33 PM | #15 |
Addict
Posts: 224
Karma: 25122
Join Date: Mar 2009
Device: Kindle 1/2/3/4/Touch/DX/Fire|PRS-600/350|Nook(color)|iPad|iPad2|EVO 4G
|
I had a similar Kindle Screen Problem a while back. It started just as yours and ended up lookin like this:
Unless there are obvious signs of physical abuse - warranty will cover it - give them a call. I got mine replaced no problem |
Tags |
jetbook, kindle 3, kindle leak screen, screen leak |
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Troubleshooting Got my first Kindle - Screen defect | las^se | Amazon Kindle | 20 | 11-20-2010 04:18 PM |
jetBook MINI Real LEAK?! | LuBiB | Ectaco jetBook | 35 | 10-22-2010 12:25 AM |
Kindle 2 vs Kindle 2 - Screen Refresh Problem | weatherman | Amazon Kindle | 1 | 09-16-2010 03:58 PM |
New details leak on Samsung’s first Android tablet | Dopedangel | News | 2 | 06-15-2010 03:14 AM |
Kindle 2 Screen Crash | dshafer | Amazon Kindle | 10 | 05-08-2009 12:29 AM |