Kindle owners -- Is Kindle less fragile than Sony Reader? - Page 3

daffy4u · 06-25-2008, 05:56 PM

Here is my communication with Amazon and their reply.

I wrote:

Quote:

This is just a question, I am not having any problems with my Kindle.

There is a conversation happening on a message board I'm a member of. There seems to be a belief that once a Kindle is out of the 1 year warranty period, no repairs will be made, even if paid for by the Kindle owner. Is this true?

Amazon says:

Quote:

Hello from Amazon.com.

Thank you for writing us to inquire about how the Amazon Kindle would be serviced after the one-year warranty period is over.

As you know, your Kindle is covered by a limited one-year parts and labor warranty. If you experience a performance issue with the device after the one-year warranty is over, please contact us for hardware support by calling one of the numbers below:

Inside the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927

If we determine that your device needs service, we'll provide you with further information about getting your Kindle repaired.

Information about the warranty for your Kindle can be found in the paper insert that came with your Kindle, the Kindle User's Guide, or on our Help pages at this URL:

http://www.amazon.com/kindlesupport

I hope you found this information useful. Our goal is to help you get the most out of your Kindle experience.

Thank you for choosing Kindle.

scotty1024 · 06-28-2008, 04:06 AM

My PRS-505 experienced death by Airborne, the herbal remedy "Invented by a school teacher". I spilled a glass of it on the 505 and while the unit survived the battery's chemistry was neutralized (most likely by the calcium carbonate from the drink) and now it no longer holds a charge.

Since the battery isn't user replaceable I've put it in the museum next to my Libre (which suffers from a broken battery compartment) and my iLiad (which suffers from incredibly poor design and corporate ethics).

The Kindle has a user replaceable battery so you can self repair it from this kind of damage.

I recently bought a Segway and my Kindle pulled the scare the owner into thinking its dead trick. Which was doubly convincing for me since I figured I'd killed it riding the rough sidewalks around here. What I add to the otherwise complete Kindle recovery advice given above is: make sure the unit is charged.

The 505 and Kindle both appear dead as a door nail with no gas in the tank.

By the way, the Segway was indeed the culprit. Seems the Kindle's battery can be quickly run flat by pressing the buttons, when its in alt-aA mode. I now keep my Kindle switched off in the Segway's handle bar bag's zipped net pouch and all has been fine since.

And for those with "buttery fingers" I've found its generally harder to drop the Kindle or knock it off tables because of that big pad of high friction rubber on the back.

If you had visions of it landing rubber side down for a softer landing? I can report from personal experience that Murphy, or physics, seem to dictate a screen side down landing. I've had it fall twice from 36" onto a hard tiled concrete floor and pull through both times. And as I mentioned, it rides everywhere on my Segway, which is a hard ride at times.

If the rumors are true about who builds the Kindle for Amazon... Lenovo/IBM... that firm has near legendary status for building durable hard to kill portable equipment.

daffy4u · 07-06-2008, 02:12 PM

Quote:

Originally Posted by scotty1024

By the way, the Segway was indeed the culprit. Seems the Kindle's battery can be quickly run flat by pressing the buttons, when its in alt-aA mode. I now keep my Kindle switched off in the Segway's handle bar bag's zipped net pouch and all has been fine since.

Are you riding around without a cover for your Kindle (the original or other cover)? I think that would help protect from accidental button pushes.

I'm jealous over your Segway. There's a Segway store near me but I can justify buying one even though they are fun to ride.

Nickfdr · 02-12-2009, 05:52 PM

I am guessing that the kindle 2 will still be more fragile than sony readers but I dont really want to test.

lilac_jive · 02-12-2009, 05:54 PM

I'll just say that I dropped my Sony Reader 505 on asphalt, and it survived with a chip on the corner. But it probably helped that it fell on a corner.

Tempvs · 06-18-2009, 06:36 AM

I'm think the hook to attach a strap in the 505 is a good idea

but Kindle2 haven't got it.

and it's very easy drop it because their texture is very soft.

doreenjoy · 06-18-2009, 02:03 PM

I've had both. One of the reasons I returned the Kindle was because it seemed more fragile to me.

kevindorsey · 06-18-2009, 04:16 PM

Sony should be more durable, for sure.

unrequited · 06-18-2009, 05:07 PM

For those interested, here is the mentioned drop test video:
http://www.amazon.com/gp/mpd/permalink/m29AN24ZT4S6UX

pboss · 06-18-2009, 06:31 PM

Lol that was pain to watch! My Sony505 looks and feels more sturdy, but the Kindle may be more flexible for impact pulse.

fugazied · 06-18-2009, 07:27 PM

I agree, with the Kindle button placement making it more likely to get bumped and easily damaged. I've only briefly handled the sony but it does seem more chunky and strong.
But in the end it comes down to how you look after things, the biggest enemy to these devices BY FAR is water, and that's far more likely to kill one (like my poor ipod touch RIP).

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06-28-2008, 04:06 AM	#32
scotty1024 Banned Posts: 1,300 Karma: 1479 Join Date: Jul 2006 Location: Peoples Republic of Washington Device: Reader / iPhone / Librie / Kindle	My PRS-505 experienced death by Airborne, the herbal remedy "Invented by a school teacher". I spilled a glass of it on the 505 and while the unit survived the battery's chemistry was neutralized (most likely by the calcium carbonate from the drink) and now it no longer holds a charge. Since the battery isn't user replaceable I've put it in the museum next to my Libre (which suffers from a broken battery compartment) and my iLiad (which suffers from incredibly poor design and corporate ethics). The Kindle has a user replaceable battery so you can self repair it from this kind of damage. I recently bought a Segway and my Kindle pulled the scare the owner into thinking its dead trick. Which was doubly convincing for me since I figured I'd killed it riding the rough sidewalks around here. What I add to the otherwise complete Kindle recovery advice given above is: make sure the unit is charged. The 505 and Kindle both appear dead as a door nail with no gas in the tank. By the way, the Segway was indeed the culprit. Seems the Kindle's battery can be quickly run flat by pressing the buttons, when its in alt-aA mode. I now keep my Kindle switched off in the Segway's handle bar bag's zipped net pouch and all has been fine since. And for those with "buttery fingers" I've found its generally harder to drop the Kindle or knock it off tables because of that big pad of high friction rubber on the back. If you had visions of it landing rubber side down for a softer landing? I can report from personal experience that Murphy, or physics, seem to dictate a screen side down landing. I've had it fall twice from 36" onto a hard tiled concrete floor and pull through both times. And as I mentioned, it rides everywhere on my Segway, which is a hard ride at times. If the rumors are true about who builds the Kindle for Amazon... Lenovo/IBM... that firm has near legendary status for building durable hard to kill portable equipment.

02-12-2009, 05:52 PM	#34
Nickfdr Enthusiast Posts: 32 Karma: 34 Join Date: Feb 2009 Location: US of A Device: Sony PRS-700	I am guessing that the kindle 2 will still be more fragile than sony readers but I dont really want to test.

02-12-2009, 05:54 PM	#35
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	I'll just say that I dropped my Sony Reader 505 on asphalt, and it survived with a chip on the corner. But it probably helped that it fell on a corner.

06-18-2009, 06:36 AM	#36
Tempvs Enthusiast Posts: 37 Karma: 10 Join Date: Aug 2007 Location: Madrid, Spain Device: Sony PRS 505, Kindle Touch, Nook HD+	I'm think the hook to attach a strap in the 505 is a good idea but Kindle2 haven't got it. and it's very easy drop it because their texture is very soft.

06-18-2009, 02:03 PM	#37
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	I've had both. One of the reasons I returned the Kindle was because it seemed more fragile to me.

06-18-2009, 04:16 PM	#38
kevindorsey Evangelist Posts: 488 Karma: 258 Join Date: Mar 2009 Device: kindle	Sony should be more durable, for sure.

06-18-2009, 05:07 PM	#39
unrequited Zealot Posts: 133 Karma: 118 Join Date: Feb 2009 Device: Kindle 2 DX	For those interested, here is the mentioned drop test video: http://www.amazon.com/gp/mpd/permalink/m29AN24ZT4S6UX

06-18-2009, 06:31 PM	#40
pboss Evangelist Posts: 408 Karma: 646 Join Date: Mar 2009 Device: none	Lol that was pain to watch! My Sony505 looks and feels more sturdy, but the Kindle may be more flexible for impact pulse.

06-18-2009, 07:27 PM	#41
fugazied Wizard Posts: 1,305 Karma: 1958 Join Date: Jan 2009 Device: iPod Touch	I agree, with the Kindle button placement making it more likely to get bumped and easily damaged. I've only briefly handled the sony but it does seem more chunky and strong. But in the end it comes down to how you look after things, the biggest enemy to these devices BY FAR is water, and that's far more likely to kill one (like my poor ipod touch RIP).

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