Problem powering down

EE User · 01-22-2012, 03:27 PM

Help. I've had my full sized Entourage Edge for over a year. I bought it before Christmas 2010. It's running on the beta version of Ermine that Entourage offered shortly before Entourage shut down the website.

I use it practically every day, and I've never had any problems that I couldn't solve myself until this week. All of a sudden each and every time I power down, about 5 seconds later it restarts. I'm powering down correctly. I get the two separate warning messages on the LED screen that I have to press for it to either shut down or go to slient mode. I get the moving circle, and the trackball light goes dark. Then 5 seconds later it restarts.

If I hold down the power button before all four dots appear, it will shut off and stay off, but then it won't power back on. The only way to power up the Edge is to take out the battery and put it back in. Then it turns on fine and is fully functional until I'm ready to turn it off again.

For the time being I can still use it by taking out the battery and putting it back in, but realisticlly how long can I continue to do this? I don't know if the problem is hardware or software but I really need the help of someone who knows more than me!

MasterTec · 01-22-2012, 04:43 PM

I can't help you with that but whatever you do, DO NOT install the Golden Ermine or the Golden Allmine builds... these are for the 7" PE and not the 10" EE and will brick your device.

ivanjt · 01-22-2012, 07:17 PM

From your description you appear to have the reverse of the hibernation some of us see on our EEs.

What happens if you hold the power button pressed until the track ball light goes out, does it restart? In fact that is the way I normally shut mine down.

Have you added any apps just before this restarting happened, if so uninstall them and see if that restores normal working.

Another thing, I must endorse what MasterTec says - DON'T even think about any other upgrade - we with the EE are stuck on the Ermine beta from Entourage, any of those others mentioned in this forum will brick the EE.

obsessed2 · 01-22-2012, 07:35 PM

Have you installed any Apps recently? If so, try uninstalling the App and see if that makes a different.

Do you have an external SD Card installed? If so, try unmounting it (Settings --> Device Storage --> Unmount Storage), removing it, and turning the Edge off and see what happens.

Try powering down the Edge by holding the Power button and see what happens.

Try powering the Edge down by long pressing the ROTATE button on the LCD side until the pop-up menu appears and see if this makes any difference. Doubtful, but worth a try any way.

Last resort, again, absolute last resort is to try a Factory Data Reset or you may have to reload the OS. Hopefully, the solution will be simple and it won't come to this.

EE User · 01-22-2012, 10:58 PM

From your description you appear to have the reverse of the hibernation some of us see on our EEs.

What happens if you hold the power button pressed until the track ball light goes out, does it restart? In fact that is the way I normally shut mine down.
Yes, it restarts.

Have you added any apps just before this restarting happened, if so uninstall them and see if that restores normal working.
I uninstalled the last four apps and it didn't make any difference.

Another thing, I must endorse what MasterTec says - DON'T even think about any other upgrade - we with the EE are stuck on the Ermine beta from Entourage, any of those others mentioned in this forum will brick the EE.

EE User · 01-22-2012, 11:09 PM

Have you installed any Apps recently? If so, try uninstalling the App and see if that makes a different.
I tried that. It didn't make a difference.

Do you have an external SD Card installed? If so, try unmounting it (Settings --> Device Storage --> Unmount Storage), removing it, and turning the Edge off and see what happens.
I took it out before the problem started. Putting it back in didn't seem to make any difference.

Try powering down the Edge by holding the Power button and see what happens.
It still restarts immedeately

Try powering the Edge down by long pressing the ROTATE button on the LCD side until the pop-up menu appears and see if this makes any difference. Doubtful, but worth a try any way.
It still restarts immediately

Last resort, again, absolute last resort is to try a Factory Data Reset or you may have to reload the OS. Hopefully, the solution will be simple and it won't come to this.
I so don't want to have to do this

Filark · 01-23-2012, 10:58 PM

Can he/she reinstall the EE Ermine over the existing installation, rather than doing a factory reset or downgrade to Dingo then upgrade? If so, would that preserve his/her data? I seem to remember that all my "stuff" was intact after my original upgrade to Ermine.

More importantly, any idea if reupgrading might solve the problem?

Wishing you well, EE User!

obsessed2 · 01-25-2012, 07:49 AM

Quote:

Originally Posted by Filark

Can he/she reinstall the EE Ermine over the existing installation, rather than doing a factory reset or downgrade to Dingo then upgrade? If so, would that preserve his/her data? I seem to remember that all my "stuff" was intact after my original upgrade to Ermine.

More importantly, any idea if reupgrading might solve the problem?

Wishing you well, EE User!

Installing the Ermine upgrade will preserve the user's data. However, EE User may not want the unintended consequences that may come from upgrade, namely the green camera, browser crashing, and hibernation problems. I personally don't have a hibernation problem with my EE (guess I'm one of the lucky ones) however, there is a workaround posted on the forum that seems to work (https://www.mobileread.com/forums/sho...d.php?t=141537). I understand that turning off Java on the stock browser may help the default browser crashing issue. I don't know because I primarily use Opera Mini which hasn't crashed once on my EE. Of course, there is no known fix for the green camera.

It may be possible to download and re-apply the Dingo 1.6 upgrade which should preserve user data as well. I would try that first especially if I was content with 1.6 in the first place.

EE User · 01-26-2012, 06:38 PM

I've been using Ermine since it was first released by Entourage. I got used to the browser crashing and just gave up on the camera. I don't keep much data on my Edge. Everything in the library can be copied to my SD Card so that's not an issue. I can't seem to copy any of my apps to the SD Card which kind of sucks, but most of them were purchased on Amazon so they are probably stored somewhere "in the cloud."
My fear about formatting is that I may have to reregister the Edge. But since the Entourage website is down, I worry that I won't be able to do that? Any suggestions? I'd hate end up with a useless machine. At least right now I can take the battery out at night.
By the way, it's been so long that I can't remember: What were the benefits of Ermine over Dingo? All I remember is that the camera doesn't work anymore.

Filark · 01-27-2012, 02:23 AM

lol!

Ermine is faster (I think) and has Android 2.2 (Froyo) which gives us more possible apps. Also, the User Interface got a bit nicer, IMHO.

Disabling javascript in the browser keeps it from crashing 98% of the time.

You don't have to reregister with enTourage. The only thing you might have to do is register with Adobe for the DRM, which you can do through Adobe Digital Editions on your computer (connect the USB cable). I believe the instructions are in Obsessed's New User thread (sticky).

I think (haven't tried it) that you can copy apps to your SD card by doing an app backup, then copying the .apk files from the Backup folder onto your SD card using ES File Explorer. Not sure if they will run from there, though. I kinda think they won't.

Good luck!

If you decide to try anything, I suggest you read first, proceed when you're fairly confident, and stop to ask questions if something seems wrong.

EE User · 03-18-2012, 10:18 AM

I stopped using my Edge for about a month. It just got to be too much of a pain having to remove the battery every time I wanted to turn the thing off. It took away from the fun and made me reconsider going back to a pad of paper. The other day I really needed to use it for something so I inserted the battery and used it. When I went to power down, presto, it shut down. I tried it a dozen more times and every time it shut down. I didn't uninstall any apps or do anything to change the operating system. I don't know why it works now but I'm certainly not complaining. I'll probably be back to using it every day before too long.

01-22-2012, 03:27 PM	#1
EE User Junior Member Posts: 5 Karma: 10 Join Date: Jan 2012 Device: Entourage Edge	Problem powering down Help. I've had my full sized Entourage Edge for over a year. I bought it before Christmas 2010. It's running on the beta version of Ermine that Entourage offered shortly before Entourage shut down the website. I use it practically every day, and I've never had any problems that I couldn't solve myself until this week. All of a sudden each and every time I power down, about 5 seconds later it restarts. I'm powering down correctly. I get the two separate warning messages on the LED screen that I have to press for it to either shut down or go to slient mode. I get the moving circle, and the trackball light goes dark. Then 5 seconds later it restarts. If I hold down the power button before all four dots appear, it will shut off and stay off, but then it won't power back on. The only way to power up the Edge is to take out the battery and put it back in. Then it turns on fine and is fully functional until I'm ready to turn it off again. For the time being I can still use it by taking out the battery and putting it back in, but realisticlly how long can I continue to do this? I don't know if the problem is hardware or software but I really need the help of someone who knows more than me!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Powering off BUT Sleeping Instead! What the...?	pokee	Kobo Tablets	12	11-18-2011 11:38 PM
problems powering down	wcott	Kobo Reader	4	11-13-2011 06:22 PM
Reader not powering on	photo	enTourage eDGe	4	09-30-2011 05:10 PM
Powering the Kindle DX by Solar	Pendragon	Amazon Kindle	26	09-30-2011 04:14 PM
Kobo powering down on it's own?	StealthyScribe	Kobo Reader	0	05-28-2010 08:01 PM

01-22-2012, 04:43 PM	#2
MasterTec Connoisseur Posts: 98 Karma: 14416 Join Date: Jul 2011 Device: enTourage eDGe Pocket	I can't help you with that but whatever you do, DO NOT install the Golden Ermine or the Golden Allmine builds... these are for the 7" PE and not the 10" EE and will brick your device.

01-22-2012, 07:17 PM	#3
ivanjt Guru Posts: 858 Karma: 1027478 Join Date: Aug 2010 Location: South of France Device: kindle dx; eDGe	From your description you appear to have the reverse of the hibernation some of us see on our EEs. What happens if you hold the power button pressed until the track ball light goes out, does it restart? In fact that is the way I normally shut mine down. Have you added any apps just before this restarting happened, if so uninstall them and see if that restores normal working. Another thing, I must endorse what MasterTec says - DON'T even think about any other upgrade - we with the EE are stuck on the Ermine beta from Entourage, any of those others mentioned in this forum will brick the EE.

01-22-2012, 07:35 PM	#4
obsessed2 Wizard Posts: 1,041 Karma: 4694121 Join Date: Apr 2011 Location: Virginia Device: Pocket Edge X 2 , Edge, gTab, Kindle Fire, Nextbook 7S	Have you installed any Apps recently? If so, try uninstalling the App and see if that makes a different. Do you have an external SD Card installed? If so, try unmounting it (Settings --> Device Storage --> Unmount Storage), removing it, and turning the Edge off and see what happens. Try powering down the Edge by holding the Power button and see what happens. Try powering the Edge down by long pressing the ROTATE button on the LCD side until the pop-up menu appears and see if this makes any difference. Doubtful, but worth a try any way. Last resort, again, absolute last resort is to try a Factory Data Reset or you may have to reload the OS. Hopefully, the solution will be simple and it won't come to this.

01-22-2012, 10:58 PM	#5
EE User Junior Member Posts: 5 Karma: 10 Join Date: Jan 2012 Device: Entourage Edge	From your description you appear to have the reverse of the hibernation some of us see on our EEs. What happens if you hold the power button pressed until the track ball light goes out, does it restart? In fact that is the way I normally shut mine down. Yes, it restarts. Have you added any apps just before this restarting happened, if so uninstall them and see if that restores normal working. I uninstalled the last four apps and it didn't make any difference. Another thing, I must endorse what MasterTec says - DON'T even think about any other upgrade - we with the EE are stuck on the Ermine beta from Entourage, any of those others mentioned in this forum will brick the EE.

01-22-2012, 11:09 PM	#6
EE User Junior Member Posts: 5 Karma: 10 Join Date: Jan 2012 Device: Entourage Edge	Have you installed any Apps recently? If so, try uninstalling the App and see if that makes a different. I tried that. It didn't make a difference. Do you have an external SD Card installed? If so, try unmounting it (Settings --> Device Storage --> Unmount Storage), removing it, and turning the Edge off and see what happens. I took it out before the problem started. Putting it back in didn't seem to make any difference. Try powering down the Edge by holding the Power button and see what happens. It still restarts immedeately Try powering the Edge down by long pressing the ROTATE button on the LCD side until the pop-up menu appears and see if this makes any difference. Doubtful, but worth a try any way. It still restarts immediately Last resort, again, absolute last resort is to try a Factory Data Reset or you may have to reload the OS. Hopefully, the solution will be simple and it won't come to this. I so don't want to have to do this

01-23-2012, 10:58 PM	#7
Filark Armed with a smile :) Posts: 1,421 Karma: 2463560 Join Date: Sep 2009 Location: California, USA Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II	Can he/she reinstall the EE Ermine over the existing installation, rather than doing a factory reset or downgrade to Dingo then upgrade? If so, would that preserve his/her data? I seem to remember that all my "stuff" was intact after my original upgrade to Ermine. More importantly, any idea if reupgrading might solve the problem? Wishing you well, EE User!

01-26-2012, 06:38 PM	#9
EE User Junior Member Posts: 5 Karma: 10 Join Date: Jan 2012 Device: Entourage Edge	I've been using Ermine since it was first released by Entourage. I got used to the browser crashing and just gave up on the camera. I don't keep much data on my Edge. Everything in the library can be copied to my SD Card so that's not an issue. I can't seem to copy any of my apps to the SD Card which kind of sucks, but most of them were purchased on Amazon so they are probably stored somewhere "in the cloud." My fear about formatting is that I may have to reregister the Edge. But since the Entourage website is down, I worry that I won't be able to do that? Any suggestions? I'd hate end up with a useless machine. At least right now I can take the battery out at night. By the way, it's been so long that I can't remember: What were the benefits of Ermine over Dingo? All I remember is that the camera doesn't work anymore.

01-27-2012, 02:23 AM	#10
Filark Armed with a smile :) Posts: 1,421 Karma: 2463560 Join Date: Sep 2009 Location: California, USA Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II	lol! Ermine is faster (I think) and has Android 2.2 (Froyo) which gives us more possible apps. Also, the User Interface got a bit nicer, IMHO. Disabling javascript in the browser keeps it from crashing 98% of the time. You don't have to reregister with enTourage. The only thing you might have to do is register with Adobe for the DRM, which you can do through Adobe Digital Editions on your computer (connect the USB cable). I believe the instructions are in Obsessed's New User thread (sticky). I think (haven't tried it) that you can copy apps to your SD card by doing an app backup, then copying the .apk files from the Backup folder onto your SD card using ES File Explorer. Not sure if they will run from there, though. I kinda think they won't. Good luck! If you decide to try anything, I suggest you read first, proceed when you're fairly confident, and stop to ask questions if something seems wrong.

03-18-2012, 10:18 AM	#11
EE User Junior Member Posts: 5 Karma: 10 Join Date: Jan 2012 Device: Entourage Edge	I stopped using my Edge for about a month. It just got to be too much of a pain having to remove the battery every time I wanted to turn the thing off. It took away from the fun and made me reconsider going back to a pad of paper. The other day I really needed to use it for something so I inserted the battery and used it. When I went to power down, presto, it shut down. I tried it a dozen more times and every time it shut down. I didn't uninstall any apps or do anything to change the operating system. I don't know why it works now but I'm certainly not complaining. I'll probably be back to using it every day before too long.

Advert

Advert