My Astak Mentor stopped working

Termy Nator · 08-03-2010, 01:40 AM

Hi,

I've purchased my 6" Astak Mentor from NewEgg about 2 months ago. I've already owned a 5" EZ Reader Pro and I am really happy with it. The Mentor is an entirely different experience: except for the much better screen, it's much worse as speed, software, manipulation, etc.

The Mentor device started playing tricks - when powering on it started hanging up on the initial title screen and even reset wouldn't help until the (2GB) SD card was ejected and the device reset. Then you could insert the card and start reading (after a while, of course). Finally, a couple of days ago, the device didn't boot at all - it only shows the gray scale even if you reset it, with or without SD card inserted. I've tried taking the battery out, but no luck there either.

I've e-mailed the Astak support twice, I've left voice mail for the "Support" (ext. 158), but no contact yet.

Has anyone experienced a similar issue? How about hints on contacting the Astak "support"? If I don't hear from Astak in a day or two, I will take it up with Newegg, though I suspect I know what their answer would be.

Thanks in advance.
Termy Nator

P.S. I can see RobertB's postings and he's titled a director at Astak. I hope he would read this and help me out.

GeoffC · 08-03-2010, 04:18 AM

Welcome to mobileread ....

Have you popped into the Astak Forum and seen if there is any suggestions there ?

Termy Nator · 08-03-2010, 06:20 PM

Thanks! Here's an update: I've got in touch with the Astak support over the phone and the technician provided me instantly with the correct instructions on how to resolve the problem: basically update the firmware.

With that said, after the firmware update (to 1.12.10), this is an entirely different device! The power up is instant (though it brings you to the books list instead of the last page which I was reading, but that's OK). The whole UI responds much better, it's definitely much closer to my 5" EZ Pro, which as I've mentioned I love very much.

Thank you, Astak Support!
Termy Nator

ImogenRose · 08-03-2010, 09:26 PM

and welcome to MR!

Imogen

Valmore Daniels · 08-04-2010, 12:51 AM

welcome

I hope you get it figured out.

Javed · 08-07-2010, 08:07 AM

Hello and welcome to MobileRead!

08-03-2010, 01:40 AM	#1
Termy Nator Junior Member Posts: 2 Karma: 10 Join Date: Aug 2010 Device: Astak Mentor	My Astak Mentor stopped working Hi, I've purchased my 6" Astak Mentor from NewEgg about 2 months ago. I've already owned a 5" EZ Reader Pro and I am really happy with it. The Mentor is an entirely different experience: except for the much better screen, it's much worse as speed, software, manipulation, etc. The Mentor device started playing tricks - when powering on it started hanging up on the initial title screen and even reset wouldn't help until the (2GB) SD card was ejected and the device reset. Then you could insert the card and start reading (after a while, of course). Finally, a couple of days ago, the device didn't boot at all - it only shows the gray scale even if you reset it, with or without SD card inserted. I've tried taking the battery out, but no luck there either. I've e-mailed the Astak support twice, I've left voice mail for the "Support" (ext. 158), but no contact yet. Has anyone experienced a similar issue? How about hints on contacting the Astak "support"? If I don't hear from Astak in a day or two, I will take it up with Newegg, though I suspect I know what their answer would be. Thanks in advance. Termy Nator P.S. I can see RobertB's postings and he's titled a director at Astak. I hope he would read this and help me out.

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08-03-2010, 04:18 AM	#2
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Welcome to mobileread .... Have you popped into the Astak Forum and seen if there is any suggestions there ?

08-03-2010, 06:20 PM	#3
Termy Nator Junior Member Posts: 2 Karma: 10 Join Date: Aug 2010 Device: Astak Mentor	Thanks! Here's an update: I've got in touch with the Astak support over the phone and the technician provided me instantly with the correct instructions on how to resolve the problem: basically update the firmware. With that said, after the firmware update (to 1.12.10), this is an entirely different device! The power up is instant (though it brings you to the books list instead of the last page which I was reading, but that's OK). The whole UI responds much better, it's definitely much closer to my 5" EZ Pro, which as I've mentioned I love very much. Thank you, Astak Support! Termy Nator

08-03-2010, 09:26 PM	#4
ImogenRose PORTAL Posts: 7,204 Karma: 2884640 Join Date: Apr 2010 Device: Kindle 1, Kindle 3 (3G), iPhone	and welcome to MR! Imogen

08-04-2010, 12:51 AM	#5
Valmore Daniels Grand Sorcerer Posts: 6,592 Karma: 2822668 Join Date: Jul 2010 Device: Kindle	welcome I hope you get it figured out.

08-07-2010, 08:07 AM	#6
Javed Grand Sorcerer Posts: 10,270 Karma: 1126878541 Join Date: Oct 2009 Device: Astak Pocket PRO, iPod Touch, PRS-650	Hello and welcome to MobileRead!