Lost CONNECT Reader Software

DarkOrbz · 01-03-2007, 12:30 AM

Anyone have a copy of the CONNECT Reader software? I had to reformat my computer so I don't have the connect software anymore (as well as the CD). I'll need a copy so I can use up my $50 in books.

I also tried buying books online through Sony's website, but it doesn't seem to allow that. Or if anyone knows a place on Sony's website where I can download this, please let me know.

Thanks!!!

Leaping Gnome · 01-03-2007, 07:22 AM

I'm not sure of anywhere to download it. I would try to give Sony a call and see what they say as options for you. From their support page:

Quote:

You can contact us via email or call us at 866-919-7669. Our hours of phone support are 9AM to 8PM ET, Monday through Friday, and from 10AM to 3PM ET Saturday and Sunday.

NatCh · 01-03-2007, 10:49 AM

Try this thread, post #5.

Yaholo · 01-03-2007, 11:37 PM

It is very strange that Sony does not offer this download from the support section for the Reader. Just another blow for their reputation of excellent (*cough*) customer service.

DarkOrbz · 01-04-2007, 12:17 AM

Quote:

Originally Posted by NatCh

Try this thread, post #5.

Thank you NatCh!! That worked! You just saved me $50 =D

NatCh · 01-04-2007, 11:16 AM

I just pointed it out, DarkOrbz -- MobileReader each is the one you should really thank.

tuktuk · 01-11-2007, 09:37 PM

The link above no longer works. Could somebody repost please?

Below is my Sony-bashing post. Not necessary to read but I need it to vent my emotions somewhere.

I misplaced my software disk and thought it is no biggie. For most my computers/laptops, electronics, I have been able to download drivers/software before. So, this should be a piece of cake to go to Sony site and get what I need...

Nope!

I discovered that Sony is one of those no-brand cheapo companies that (have their products explode, put rootkits, viruses and spyware in their products, stick their Media Stick down your throat (Reader is a welcome exception), do not support their products and) do not have their software for download (for comparison, just look at IBM/Lenovo Thinkpad support - you can download drivers/software for their laptops that are in history museums).

I chatted with Keith, Sony's online support representative. He apologies for "inconvenience" and said that I can only purchase a disk for about $20 at http://servicesales.sel.sony.com/web...&itemID=631126

Is that their plan to plug holes in their bottom line after the rootkit settlement and the battery recall fiascos by charging $20 for something that should be on their site for free? Somebody posted here that they want almost $300 (?) for fixing the screen on the Reader. So, they are milking their customers for all they can get.

What has become of Sony?!

TadW · 01-12-2007, 03:39 AM

@tuktuk: try this link

HarryT · 01-12-2007, 04:01 AM

Quote:

Originally Posted by tuktuk

Somebody posted here that they want almost $300 (?) for fixing the screen on the Reader. So, they are milking their customers for all they can get.

The screen probably does account for the overwhelming majority of the cost of a Reader, just as it does for a notebook PC. No company is going to fix under warranty a fault which they regard as being due to physical abuse of the product rather than a "natural" breakage. If one has home insurance which covers "accidental damage", one may well be able to claim this type of cost back under that.

tuktuk · 01-12-2007, 04:44 PM

Thank you, TadW. You saved my day. I love reader. I just was upset with the Sony's approach.

mommommary · 03-01-2008, 07:42 PM

I just started using a new laptop with Vista and didn't have the software for my PRS500 (Sony). I Googled "connect reader software" and when the results were shown, I chose the first one (eLibrary...). And it worked. This was the easier then going through the manufacturer's website. And that list of results was where I saw your post, so now I'm registered.

I hope your luck is as good as mine was this evening.

gwynevans · 03-02-2008, 09:06 AM

Just to be sure, the current link from the eBookStore 'Download' page is to V2.0.00.07200

01-03-2007, 12:30 AM	#1
DarkOrbz Junior Member Posts: 2 Karma: 10 Join Date: Jan 2007	Lost CONNECT Reader Software Anyone have a copy of the CONNECT Reader software? I had to reformat my computer so I don't have the connect software anymore (as well as the CD). I'll need a copy so I can use up my $50 in books. I also tried buying books online through Sony's website, but it doesn't seem to allow that. Or if anyone knows a place on Sony's website where I can download this, please let me know. Thanks!!!

01-11-2007, 09:37 PM	#7
tuktuk Member Posts: 20 Karma: 10 Join Date: Sep 2006 Device: Zaurus	The link above no longer works. Could somebody repost please? Below is my Sony-bashing post. Not necessary to read but I need it to vent my emotions somewhere. I misplaced my software disk and thought it is no biggie. For most my computers/laptops, electronics, I have been able to download drivers/software before. So, this should be a piece of cake to go to Sony site and get what I need... Nope! I discovered that Sony is one of those no-brand cheapo companies that (have their products explode, put rootkits, viruses and spyware in their products, stick their Media Stick down your throat (Reader is a welcome exception), do not support their products and) do not have their software for download (for comparison, just look at IBM/Lenovo Thinkpad support - you can download drivers/software for their laptops that are in history museums). I chatted with Keith, Sony's online support representative. He apologies for "inconvenience" and said that I can only purchase a disk for about $20 at http://servicesales.sel.sony.com/web...&itemID=631126 Is that their plan to plug holes in their bottom line after the rootkit settlement and the battery recall fiascos by charging $20 for something that should be on their site for free? Somebody posted here that they want almost $300 (?) for fixing the screen on the Reader. So, they are milking their customers for all they can get. What has become of Sony?! Last edited by tuktuk; 01-12-2007 at 04:45 PM.

03-01-2008, 07:42 PM	#11
mommommary Junior Member Posts: 3 Karma: 10 Join Date: Mar 2008 Device: Sony PRS500	hello to 'Lost CONNECT Reader software' I just started using a new laptop with Vista and didn't have the software for my PRS500 (Sony). I Googled "connect reader software" and when the results were shown, I chose the first one (eLibrary...). And it worked. This was the easier then going through the manufacturer's website. And that list of results was where I saw your post, so now I'm registered. I hope your luck is as good as mine was this evening.

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01-03-2007, 10:49 AM	#3
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Try this thread, post #5.

01-03-2007, 11:37 PM	#4
Yaholo Gadget Addict Posts: 12 Karma: 2375 Join Date: Nov 2006 Device: Sony Reader, PPC-6700	It is very strange that Sony does not offer this download from the support section for the Reader. Just another blow for their reputation of excellent (cough) customer service.

01-04-2007, 11:16 AM	#6
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	I just pointed it out, DarkOrbz -- MobileReader each is the one you should really thank.

01-12-2007, 03:39 AM	#8
TadW Uebermensch Posts: 2,583 Karma: 1094606 Join Date: Jul 2003 Location: Italy Device: Kindle	@tuktuk: try this link

01-12-2007, 04:44 PM	#10
tuktuk Member Posts: 20 Karma: 10 Join Date: Sep 2006 Device: Zaurus	Thank you, TadW. You saved my day. I love reader. I just was upset with the Sony's approach.

03-02-2008, 09:06 AM	#12
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	Just to be sure, the current link from the eBookStore 'Download' page is to V2.0.00.07200

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