Classic nook stuck on loading screen

Khai · 08-05-2010, 06:33 PM

Been happening for the past few days.. my nook keeps being stuck at the "Your device is loading up.. >"

I called B&N via Skype (I'm not in the US) and the person asked me to take out my battery and leave it out for 4 hours before putting it back and charging for 5 hours. I did just that - take out the battery for 4 hours and put it back, charge it overnight.

And today, still the same thing!

I've been worrying myself sick over this 'cos b&n isn't being very helpful and this nook was an investment cos I bought it when it was still US$250 T-T

Help appreciated!

sarahsbloke · 08-05-2010, 08:29 PM

take battery out.
plug usb lead into PC and turn on with battery out.

If it loads, put battery in before disconnecting from PC.

Khai · 08-10-2010, 06:55 AM

Tried that.. didn't work. B&N wasn't being very helpful.. saying that I was lying because that was the first time I was calling about the problem.. (WTF?)

bleugh · 08-10-2010, 08:33 AM

Quote:

Originally Posted by Khai

Tried that.. didn't work. B&N wasn't being very helpful.. saying that I was lying because that was the first time I was calling about the problem.. (WTF?)

Just try leaving it on the loading screen overnight whilst having it plugged in / charging

Khai · 08-10-2010, 09:53 AM

Quote:

Originally Posted by bleugh

Just try leaving it on the loading screen overnight whilst having it plugged in / charging

Yup did that last night.. v. disappointed when I woke up and it was still like that. *cri* Thank you for the suggestion though!

kmac · 08-10-2010, 10:49 AM

Mine seemed to be stuck like that when I first charged it. I let it charge (until the light went out) then I held the power button for a long time (at least 30 seconds) and that seemed to fix it.

bleugh · 08-11-2010, 05:37 AM

there's a few reports of oddities happening to nooks over on nookboards

are you sure the battery is in correctly?

the nook WILL hold its image without power

...is ANYTHING at all happening on the screen when you put power into it?

my nook goes a funny pattern, then white, then all black and then the nook screen comes up for loading

if you're seeing no change at all, something's dead

Khai · 08-11-2010, 10:47 PM

Quote:

Originally Posted by bleugh

there's a few reports of oddities happening to nooks over on nookboards

are you sure the battery is in correctly?

the nook WILL hold its image without power

...is ANYTHING at all happening on the screen when you put power into it?

my nook goes a funny pattern, then white, then all black and then the nook screen comes up for loading

if you're seeing no change at all, something's dead

Yes that's what happens! When I fully charge it & reboot it, it flashes white & black, then goes to the loading screen and then it's stuck there.. the arrows (>>) are moving, though.

boswd · 08-12-2010, 12:05 AM

Quote:

Originally Posted by Khai

Yes that's what happens! When I fully charge it & reboot it, it flashes white & black, then goes to the loading screen and then it's stuck there.. the arrows (>>) are moving, though.

do you have a BN near you? if so bring it in to them and have them check it out in person.

delphidb96 · 08-12-2010, 12:55 AM

Quote:

Originally Posted by Khai

Tried that.. didn't work. B&N wasn't being very helpful.. saying that I was lying because that was the first time I was calling about the problem.. (WTF?)

Welcome to B&N's version of customer-no-service. I keep good thoughts that it will get fixed.

bleugh · 08-12-2010, 04:46 AM

Quote:

Originally Posted by Khai

Yes that's what happens! When I fully charge it & reboot it, it flashes white & black, then goes to the loading screen and then it's stuck there.. the arrows (>>) are moving, though.

have you an extra memory card in there?,
try pulling that out?
also, try leaving it with the arrows moving for a few hours

does the orange light come on on the bottom when charging?

do the drives appear on windows when you connect the nook?

maybe the nook's processing books or something which is pausing the loading process

maybe try re-flashing your nook - get a flash card that fits into the spare slot
download the firmware update from B&N
Press and hold the "<" button on the right side of the nook, and then press and release the power button, while continuing to hold the "<" button.

that should force an update just incase your nook's corrupted somehow

youngbatman · 08-20-2010, 04:15 AM

I just recieved a Nook Wifi and this exactly happened to me. I am in Spain so I would like to try everything before sending to the USA.

Quote:

Originally Posted by bleugh

does the orange light come on on the bottom when charging?

Yes it does.

Quote:

do the drives appear on windows when you connect the nook?

No it does not.

Quote:

maybe the nook's processing books or something which is pausing the loading process

To be true I do not know what the nook is doing.

Quote:

maybe try re-flashing your nook

Did not work.

I put the signed 1.4.0 firmware on the microSD and, a couple of reboots later, the nook itself made a software update. But I cannot tell if it took the factory fallback from the card or the internal memory.

The real problem becomes after the update process: it started to boot and rebooted a couple of seconds later ad infinitum. This has been for a couple of hours.

Any other idea?

smafra · 08-20-2010, 11:14 AM

I had the same problem but my Nook was rooted. I don´t know about yours.
To solve the problem, I re-root it using the steps from NookDevs. Now it´s Ok.
It seems that some bootstrap file got corrupt.
If there is a way to re-apply the firmware to your main SD card, could it be a solution.

youngbatman · 08-20-2010, 03:07 PM

Quote:

Originally Posted by smafra

I had the same problem but my Nook was rooted. I don´t know about yours.

No, it is not. I was going to but could not start.

Quote:

Originally Posted by smafra

To solve the problem, I re-root it using the steps from NookDevs. Now it´s Ok.
It seems that some bootstrap file got corrupt.
If there is a way to re-apply the firmware to your main SD card, could it be a solution.

The problem is that since I have firmware 1.4.0 the method to load microSD firmware holding «<» does not work.

If I could access nook's internal memory or force to load the firmware from the microSD it may work.

Has anybody a hint or idea?

Khai · 08-23-2010, 03:38 AM

EXACT same problem as youngbatman.. It's gonna cost me $50 to send mine to the US and another $20 to ship the nook from the US to here in Singapore.. soo...

08-05-2010, 06:33 PM	#1
Khai Enthusiast Posts: 49 Karma: 12 Join Date: Mar 2010 Device: nook	nook stuck on loading screen Been happening for the past few days.. my nook keeps being stuck at the "Your device is loading up.. >" I called B&N via Skype (I'm not in the US) and the person asked me to take out my battery and leave it out for 4 hours before putting it back and charging for 5 hours. I did just that - take out the battery for 4 hours and put it back, charge it overnight. And today, still the same thing! I've been worrying myself sick over this 'cos b&n isn't being very helpful and this nook was an investment cos I bought it when it was still US$250 T-T Help appreciated!

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08-05-2010, 08:29 PM	#2
sarahsbloke Connoisseur Posts: 72 Karma: 16 Join Date: Jul 2010 Location: Thailand Device: Original Nook, Kindle Keyboard	take battery out. plug usb lead into PC and turn on with battery out. If it loads, put battery in before disconnecting from PC.

08-10-2010, 06:55 AM	#3
Khai Enthusiast Posts: 49 Karma: 12 Join Date: Mar 2010 Device: nook	Tried that.. didn't work. B&N wasn't being very helpful.. saying that I was lying because that was the first time I was calling about the problem.. (WTF?)

08-10-2010, 10:49 AM	#6
kmac Junior Member Posts: 5 Karma: 10 Join Date: Mar 2010 Device: ipod touch	Mine seemed to be stuck like that when I first charged it. I let it charge (until the light went out) then I held the power button for a long time (at least 30 seconds) and that seemed to fix it.

08-11-2010, 05:37 AM	#7
bleugh Enthusiast Posts: 29 Karma: 10 Join Date: Dec 2009 Device: nook	there's a few reports of oddities happening to nooks over on nookboards are you sure the battery is in correctly? the nook WILL hold its image without power ...is ANYTHING at all happening on the screen when you put power into it? my nook goes a funny pattern, then white, then all black and then the nook screen comes up for loading if you're seeing no change at all, something's dead

08-20-2010, 11:14 AM	#13
smafra Member Posts: 18 Karma: 10 Join Date: Aug 2010 Location: Rio de Janeiro - Brazil Device: nook classic	I had the same problem but my Nook was rooted. I don´t know about yours. To solve the problem, I re-root it using the steps from NookDevs. Now it´s Ok. It seems that some bootstrap file got corrupt. If there is a way to re-apply the firmware to your main SD card, could it be a solution.

08-23-2010, 03:38 AM	#15
Khai Enthusiast Posts: 49 Karma: 12 Join Date: Mar 2010 Device: nook	EXACT same problem as youngbatman.. It's gonna cost me $50 to send mine to the US and another $20 to ship the nook from the US to here in Singapore.. soo...