Sony Reader Library 3.3.00.07130 is unresponsive.

sirmaru · 04-11-2011, 08:40 PM

Yesterday Sony Reader Library 3.3.00.07130 got unresponsive. After a soft boot it was still unresponsive. After a hard boot it works again.

Same thing happened today. I notice that last year a lot of folks had the same problem with version 3.2. When they uninstalled 3.2 and re-installed it, the problems were still present back then.

I checked my McAfee anti-virus software and it give Sonly Reader Library full incoming and outgoing priveleges.

What could be the problem and how can I fix it without the necessity of a hard boot?

I contacted Sony CS and they thought it was my anti-virus software. McAfee just did a program upgrade right before the problem started. Thus, maybe their next upgrade will fix the Sony Reader Library problem.

Sonylistens · 04-18-2011, 12:54 PM

Hello Sirmaru,
My name is Evelyn from Sony electronics the SonyListens Team. I do apologize for the problems you are having with your device. Please e-mail a brief description and your contact information to SonyListens@am.sony.com. Either I or one of the SonyListens team members will contact you.
Best Regards,

Evelyn Perez
SonyListens Team

doreenjoy · 04-20-2011, 04:05 AM

Any luck, OP?

I haven't had any problems FWIW (and I know it's not worth much).

04-11-2011, 08:40 PM	#1
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Sony Reader Library 3.3.00.07130 is unresponsive. Yesterday Sony Reader Library 3.3.00.07130 got unresponsive. After a soft boot it was still unresponsive. After a hard boot it works again. Same thing happened today. I notice that last year a lot of folks had the same problem with version 3.2. When they uninstalled 3.2 and re-installed it, the problems were still present back then. I checked my McAfee anti-virus software and it give Sonly Reader Library full incoming and outgoing priveleges. What could be the problem and how can I fix it without the necessity of a hard boot? I contacted Sony CS and they thought it was my anti-virus software. McAfee just did a program upgrade right before the problem started. Thus, maybe their next upgrade will fix the Sony Reader Library problem. Last edited by sirmaru; 04-11-2011 at 09:17 PM.

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04-18-2011, 12:54 PM	#2
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	Hello Sirmaru, My name is Evelyn from Sony electronics the SonyListens Team. I do apologize for the problems you are having with your device. Please e-mail a brief description and your contact information to SonyListens@am.sony.com. Either I or one of the SonyListens team members will contact you. Best Regards, Evelyn Perez SonyListens Team

04-20-2011, 04:05 AM	#3
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Any luck, OP? I haven't had any problems FWIW (and I know it's not worth much).

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