Reader just went dead - Page 2

pthwaite · 06-11-2009, 04:43 PM

Phishstyx,
Pen issues in V1.5 you would be scribbling away and then it would stop responding. All you could do was hit the restart button. Since I got it back and V1.6 has come out too, I haven't had the problem.

In the end they emailed me to say they were replacing it as the motherboard had a fault and it was going to be used for the advancement of science

regards

tjdean256 · 06-12-2009, 10:53 AM

I experienced the exact same situation. iRex replaced the motherboard. The pen bug didn't disappear until 1.6 though. Round trip from Louisiana to Germany and back was 2 weeks.

yingwu · 06-12-2009, 11:23 AM

Quote:

Originally Posted by tjdean256

I experienced the exact same situation. iRex replaced the motherboard. The pen bug didn't disappear until 1.6 though. Round trip from Louisiana to Germany and back was 2 weeks.

It sounds very quickly. Is there any cost to replace the motherland?

Shaggy · 06-12-2009, 11:39 AM

I assume you mean "motherboard"?

It should be free as long as it's under warranty. iRex pays for the shipping as well as the repair costs.

yingwu · 06-12-2009, 03:39 PM

Quote:

Originally Posted by Shaggy

I assume you mean "motherboard"?

It should be free as long as it's under warranty. iRex pays for the shipping as well as the repair costs.

Thanks very much. And could you tell me how long the irex warranty is? And if I don't buy the DR from the irexshop, instead from a retailer, do I still have such warranty? (it is like a silly question, sorry)

Shaggy · 06-12-2009, 03:52 PM

I believe it's a one year warranty, and is valid whether you buy it directly from iRex or from a retailer.

yingwu · 06-12-2009, 04:46 PM

Thanks, Shaggy.

adi · 06-19-2009, 12:45 AM

Quote:

Originally Posted by tjdean256

I experienced the exact same situation. iRex replaced the motherboard. The pen bug didn't disappear until 1.6 though. Round trip from Louisiana to Germany and back was 2 weeks.

Thanks. This is good to know. I will see how my case goes.

windspeedo · 07-03-2009, 12:41 PM

Quote:

Originally Posted by pthwaite

I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex.

I've found them helpful and if it does need to go back, it is a relatively smooth process.

Howard

Your method is good.
I could not open my iRex DR1000S after normal shutdown and there are half battery. No response to USB connection or charger. No response to reset.
I have to charge it for several minutes as you suggested, finally it could be started. The battery still display two blocks. It's strange.

adi · 07-06-2009, 02:12 PM

Thanks everyone ....

The reader is finally working. I left it alone for about two weeks since I was traveling. Came back, decided to check the reader once more before raising the ticket and voila, it was working.

Maybe it just needed some rest after the frenzied reading spree ...

junkyardwillie · 07-06-2009, 03:16 PM

Quote:

Originally Posted by adi

Thanks everyone ....

The reader is finally working. I left it alone for about two weeks since I was traveling. Came back, decided to check the reader once more before raising the ticket and voila, it was working.

Maybe it just needed some rest after the frenzied reading spree ...

eReaders need vacations too I guess

yingwu · 07-07-2009, 05:52 AM

Quote:

Originally Posted by adi

Thanks everyone ....

The reader is finally working. I left it alone for about two weeks since I was traveling. Came back, decided to check the reader once more before raising the ticket and voila, it was working.

Maybe it just needed some rest after the frenzied reading spree ...

It looks funny......no comments.....

adi · 07-07-2009, 01:47 PM

Quote:

Originally Posted by yingwu

It looks funny......no comments.....

I know. Maybe, it is just waiting for the warrenty period to end

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06-11-2009, 04:43 PM	#16
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	Phishstyx, Pen issues in V1.5 you would be scribbling away and then it would stop responding. All you could do was hit the restart button. Since I got it back and V1.6 has come out too, I haven't had the problem. In the end they emailed me to say they were replacing it as the motherboard had a fault and it was going to be used for the advancement of science regards

06-12-2009, 10:53 AM	#17
tjdean256 Zealot Posts: 138 Karma: 70 Join Date: Jan 2009 Location: Louisiana Device: irex dr1000s; Pocket edge	I experienced the exact same situation. iRex replaced the motherboard. The pen bug didn't disappear until 1.6 though. Round trip from Louisiana to Germany and back was 2 weeks.

06-12-2009, 11:39 AM	#19
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	I assume you mean "motherboard"? It should be free as long as it's under warranty. iRex pays for the shipping as well as the repair costs.

06-12-2009, 03:52 PM	#21
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	I believe it's a one year warranty, and is valid whether you buy it directly from iRex or from a retailer.

06-12-2009, 04:46 PM	#22
yingwu Addict Posts: 227 Karma: 322 Join Date: May 2009 Device: 1000s	Thanks, Shaggy.

07-06-2009, 02:12 PM	#25
adi Enthusiast Posts: 34 Karma: 36 Join Date: Oct 2008 Device: irex digital reader	Thanks everyone .... The reader is finally working. I left it alone for about two weeks since I was traveling. Came back, decided to check the reader once more before raising the ticket and voila, it was working. Maybe it just needed some rest after the frenzied reading spree ...

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