Gen 3 freezing

matopping · 05-23-2009, 05:12 AM

Hi all, I have had a Gen 3 for a couple of weeks now. The last few days the page and everything else has started to freeze. Reseting cures the problem, but I am now having to do it every day.

Is this a known issue? I have not updated the firmware yet.

GeoffC · 05-23-2009, 06:01 AM

Hi matopping

Welcome to MR...

Is the battery full? - as the charge level falls it can affect the display re-fresh.

Abelturd · 05-23-2009, 06:23 AM

I also have a new observation when it comes to freezing. With the latest update the cybook hangs on the first screen during booting. It happened to me twice so far. After resetting it boots fine. The battery is on 70 %.

matopping · 05-23-2009, 06:38 AM

The battery is fully charged.

gerraldo · 05-23-2009, 07:24 AM

Quote:

Originally Posted by matopping

Hi all, I have had a Gen 3 for a couple of weeks now. The last few days the page and everything else has started to freeze. Reseting cures the problem, but I am now having to do it every day.

Is this a known issue? I have not updated the firmware yet.

If your CyBook is just a few weeks old you should already have the latest firmware (1.2/build 834). There are a couple of issues known that can cause freezes/errors:

- Only use MOBI/PRC files (you can convert all formats with MobiReader software on your PC).
- Always turn off your reader manually (no Auto-Off).
- Don't use pre-installed fonts (especially Verdana), but free available ones - lots of recomendations here in the forums.
- Just use books from the internal memory and don't use more then 20-30 books (bootup will be faster too).
- Always safely remove your reader from USB (either with Windows functions or special tools)
- Keep your batteries charged well (don't go below 30%, some even say 50).

The next update will (hopefully) be here soon and fix some of these problems, but till then, if you follow these rules you should be fine. After experimenting in the first and reading lots of advices I've had no problems with freezes anymore.

HarryT · 05-23-2009, 07:47 AM

Quote:

Originally Posted by Abelturd

I also have a new observation when it comes to freezing. With the latest update the cybook hangs on the first screen during booting. It happened to me twice so far. After resetting it boots fine. The battery is on 70 %.

Occasional hangs on the initial boot screen happen to everybody, with (seemingly) all firmware versions. Happens to me perhaps one boot in 20 or 30.

gerraldo · 05-23-2009, 08:03 AM

Quote:

Originally Posted by HarryT

Occasional hangs on the initial boot screen happen to everybody, with (seemingly) all firmware versions. Happens to me perhaps one boot in 20 or 30.

Nope, no hangs whatsoever in 200+ boots...

HarryT · 05-23-2009, 08:07 AM

Lucky you

.

Abelturd · 05-23-2009, 09:59 AM

Quote:

Originally Posted by HarryT

Occasional hangs on the initial boot screen happen to everybody, with (seemingly) all firmware versions. Happens to me perhaps one boot in 20 or 30.

Thanks, it's good to know it's not an isolated case. Perhaps it's got to do something with the fact that I read a lot of pdfs lately.

matopping · 05-24-2009, 02:28 AM

Well guys thanks for the info. It only has two books on, so far it has not needed to be charged as my wife dos'nt do alot of reading. It was bought because she is visualy impaired the largest font size in bold allows her to read a book for the first time in two years. It only hangs when put down without switching off for 30 min or so. It does not hang on boot.

gerraldo · 05-24-2009, 04:21 AM

Quote:

Originally Posted by matopping

Well guys thanks for the info. It only has two books on, so far it has not needed to be charged as my wife dos'nt do alot of reading. It was bought because she is visualy impaired the largest font size in bold allows her to read a book for the first time in two years. It only hangs when put down without switching off for 30 min or so. It does not hang on boot.

Have you set the Auto-Off function to that value, so maybe it hangs on Auto-Off?! As said before, it's best to turn this function off and do it manually (just displaying a page uses nearly to nothing).

Maybe you can enhance your wifes reading experience further with individual fonts - there are lots of advices on fonts here in the forums.

Some links to threads: HERE, HERE and HERE

Over · 05-24-2009, 04:30 AM

Quote:

Originally Posted by HarryT

Occasional hangs on the initial boot screen happen to everybody, with (seemingly) all firmware versions. Happens to me perhaps one boot in 20 or 30.

The first time it happened to me, was with the 7xx firmware. Before that, after many months of use, it never froze.

GeoffC · 05-24-2009, 11:22 AM

Quote:

Originally Posted by HarryT

Occasional hangs on the initial boot screen happen to everybody, with (seemingly) all firmware versions. Happens to me perhaps one boot in 20 or 30.

Used every day for the past 9 months; not one freeze at any stage. Don't use bookmarks and generally only read one book at a time. Lucky I guess....

Books on internal memory only, 120 of them, at last count, all .prc.

matopping · 05-29-2009, 01:30 AM

Update on the freezing problem. Thanks to all members for their input.

I emailed Beebook support with details of the problem, and received a quick response.
Their suggestion was to re format the book, which I have done and so far only one hang.

The book does not hang on start up. This book has been a godsend to my wife and would recommend any visually impaired person to give it a test drive.

There is only two books on the reader, both of which i have converted from Epub to Mobi. maybe this is the problem?

I will keep you posted.

gerraldo · 05-29-2009, 10:19 AM

Quote:

Originally Posted by matopping

There is only two books on the reader, both of which i have converted from Epub to Mobi. maybe this is the problem?

Hm... Mobi has never let me down so far (and I convert all other formats to it), but do you use one of the pre-installed fonts (maybe Verdana)?!

I use Goudita Sans SF without any problems - you can get it here: KLICK

(Just download all 4 different styles unzip and put them in the font directory on the CyBook. Or try one of the other fonts mentioned here in the forums...)

05-23-2009, 05:12 AM	#1
matopping Junior Member Posts: 7 Karma: 10 Join Date: Apr 2009 Device: Sony Reader 505/Cybook gen3	Gen 3 freezing Hi all, I have had a Gen 3 for a couple of weeks now. The last few days the page and everything else has started to freeze. Reseting cures the problem, but I am now having to do it every day. Is this a known issue? I have not updated the firmware yet.

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05-23-2009, 06:01 AM	#2
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Hi matopping Welcome to MR... Is the battery full? - as the charge level falls it can affect the display re-fresh.

05-23-2009, 06:23 AM	#3
Abelturd Little Fuzzy Soldier Posts: 580 Karma: 5711 Join Date: Sep 2008 Location: Nowhere in particular. Device: cybook gen3, htc hero, ipaq 214	I also have a new observation when it comes to freezing. With the latest update the cybook hangs on the first screen during booting. It happened to me twice so far. After resetting it boots fine. The battery is on 70 %.

05-23-2009, 06:38 AM	#4
matopping Junior Member Posts: 7 Karma: 10 Join Date: Apr 2009 Device: Sony Reader 505/Cybook gen3	The battery is fully charged.

05-23-2009, 08:07 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Lucky you .

05-24-2009, 02:28 AM	#10
matopping Junior Member Posts: 7 Karma: 10 Join Date: Apr 2009 Device: Sony Reader 505/Cybook gen3	Well guys thanks for the info. It only has two books on, so far it has not needed to be charged as my wife dos'nt do alot of reading. It was bought because she is visualy impaired the largest font size in bold allows her to read a book for the first time in two years. It only hangs when put down without switching off for 30 min or so. It does not hang on boot.

05-29-2009, 01:30 AM	#14
matopping Junior Member Posts: 7 Karma: 10 Join Date: Apr 2009 Device: Sony Reader 505/Cybook gen3	Update on the freezing problem. Thanks to all members for their input. I emailed Beebook support with details of the problem, and received a quick response. Their suggestion was to re format the book, which I have done and so far only one hang. The book does not hang on start up. This book has been a godsend to my wife and would recommend any visually impaired person to give it a test drive. There is only two books on the reader, both of which i have converted from Epub to Mobi. maybe this is the problem? I will keep you posted.

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