Glo Kobo Glo HD frozen?

IDN · 07-09-2016, 04:51 AM

This morning when i try to read on my kobo i found that it freeze on the sleep screen, i already tried pressing the power button for 10, 30, 60 sec and pushing the reset button on the bottom of the device but it still freeze. The last thing i do before this happens is reading Tokyo Ghouls manga last night.
Any suggestions to fix this problem? I dont think i have broke the screen and it won't be possible to return or service my kobo as i live in Indonesia and it'll cost a fortune to ship my kobo to Rakuten.
As you can see on the photo below, when i try to charge the kobo, there's no light at all and when i try to connect it to the computer it doesnt detect the kobo.

[Image violates Posting Guidelines for size - MODERATOR]
[Image violates Posting Guidelines for size - MODERATOR]

frostschutz · 07-09-2016, 05:14 AM

You could open it up and disconnect and reconnect the battery as a way of hard resetting it.

If that doesn't help the next step would be to try and replace the internal SD card.

IDN · 07-09-2016, 05:38 AM

Quote:

Originally Posted by frostschutz

You could open it up and disconnect and reconnect the battery as a way of hard resetting it.

If that doesn't help the next step would be to try and replace the internal SD card.

i'm still deciding whether to open it up or waiting till the kobo emptied the battery by itself, i'm to afraid to make thing more worse by opening it up, and also how exactly can i disconnect and reconnect the battery? because from the video on youtube, the battery doesnt look like it can be disconnected?
thanks

frostschutz · 07-09-2016, 05:45 AM

I don't have a Glo HD so I don't have first hand experience with opening it. I think the back cover simply pops off... battery should have a simple connector, of course you have to be careful with it...

Letting the battery run empty by itself... it might take a very long time [esp. if you left the charger cable connected for a while] and it's not good for the battery...

like this? https://www.youtube.com/watch?v=lAbwMZ83lcM this is about replacing the Sd card but you can also see battery with black+red cable and white connector, just be very careful when pulling it up/out of its socket. I managed to break this connector on the old Glo... thin fragile plastic and all that

IDN · 07-09-2016, 06:53 AM

Quote:

Originally Posted by frostschutz

I don't have a Glo HD so I don't have first hand experience with opening it. I think the back cover simply pops off... battery should have a simple connector, of course you have to be careful with it...

Letting the battery run empty by itself... it might take a very long time [esp. if you left the charger cable connected for a while] and it's not good for the battery...

like this? https://www.youtube.com/watch?v=lAbwMZ83lcM this is about replacing the Sd card but you can also see battery with black+red cable and white connector, just be very careful when pulling it up/out of its socket. I managed to break this connector on the old Glo... thin fragile plastic and all that

im going for the safer option then, waiting till the battery empty because it seems the battery connector is really fragile. any other suggestions to solve my problem?

Dr. Drib · 07-09-2016, 10:13 AM

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davidfor · 07-09-2016, 11:02 AM

Quote:

Originally Posted by IDN

im going for the safer option then, waiting till the battery empty because it seems the battery connector is really fragile. any other suggestions to solve my problem?

To me it sounds like the battery is already flat. Plug it in and see what happens. If it is really low, it might take a while to respond.

DNSB · 07-09-2016, 01:12 PM

Quote:

Originally Posted by IDN

im going for the safer option then, waiting till the battery empty because it seems the battery connector is really fragile. any other suggestions to solve my problem?

I'd suspect that your battery is already discharged. Try charging it from an cellphone or other charger for a couple of hours and see if it responds to the pinhole reset then. You might also want to try a different USB cable if you have more than one around.

Also in reference to the removed images, use "attach file/manage attachments" to attach your images or place them on another site and post the link to the images. This will help to keep the moderators bored.

IDN · 07-10-2016, 01:09 AM

Quote:

Originally Posted by DNSB

I'd suspect that your battery is already discharged. Try charging it from an cellphone or other charger for a couple of hours and see if it responds to the pinhole reset then. You might also want to try a different USB cable if you have more than one around.

Also in reference to the removed images, use "attach file/manage attachments" to attach your images or place them on another site and post the link to the images. This will help to keep the moderators bored.

Quote:

Originally Posted by davidfor

To me it sounds like the battery is already flat. Plug it in and see what happens. If it is really low, it might take a while to respond.

i've already plugged them in for about 1 hour but still nothing happened, i haven't try to use other charger and cable though.

soulfuldog · 07-10-2016, 05:55 AM

Plug it in using a wall charger and leave it for an extended period charging, overnight if possible, and then try fiddling with the reset button again before you do anything else. I'm sure there's been quite a few people in these forums who have managed to 'revive' their ereaders just by doing this. Obviously if its a more serious issue it'll make no difference, but better to do this first before thinking about opening it up.

frostschutz · 07-10-2016, 06:27 AM

If the battery is actually flat that's certainly the way to go and hope for the best.

If it's a hard lockup (happened once to me on my H2O when I was modding - nothing worked as here, battery was fully charged) and you want to get the battery to run out (although the battery won't like it), charging it up first is kind of counterproductive.

If you don't dare opening it yourself maybe one of your friends has more experience in that area? If they don't have ereaders make sure to let them know the display is very fragile...

It should be a lot simpler to open the Glo HD than it is with the H2O, or even the old Glo for that matter.

IDN · 07-13-2016, 10:59 PM

Quote:

Originally Posted by soulfuldog

Plug it in using a wall charger and leave it for an extended period charging, overnight if possible, and then try fiddling with the reset button again before you do anything else. I'm sure there's been quite a few people in these forums who have managed to 'revive' their ereaders just by doing this. Obviously if its a more serious issue it'll make no difference, but better to do this first before thinking about opening it up.

Quote:

Originally Posted by frostschutz

If the battery is actually flat that's certainly the way to go and hope for the best.

If it's a hard lockup (happened once to me on my H2O when I was modding - nothing worked as here, battery was fully charged) and you want to get the battery to run out (although the battery won't like it), charging it up first is kind of counterproductive.

If you don't dare opening it yourself maybe one of your friends has more experience in that area? If they don't have ereaders make sure to let them know the display is very fragile...

It should be a lot simpler to open the Glo HD than it is with the H2O, or even the old Glo for that matter.

I've already tried charging it overnight for 2 days with 2 different kind of chargers and cables. Nothing happened. I think i will try to wait for the battery run out by itself before opening it.

robko · 07-13-2016, 11:13 PM

Not sure if you realize, but you're talking months or maybe years for the battery to fully discharge unless there is some sort of process running in the background of the device. Not sure when I last used or charged my HD (read on my H2O these days) but probably last year and the battery has only dropped 10-20% from full.

IDN · 07-14-2016, 02:46 AM

Quote:

Originally Posted by robko

Not sure if you realize, but you're talking months or maybe years for the battery to fully discharge unless there is some sort of process running in the background of the device. Not sure when I last used or charged my HD (read on my H2O these days) but probably last year and the battery has only dropped 10-20% from full.

Ah, it seems then the only solution is to open it and reconnect tha battery?

frostschutz · 07-14-2016, 07:15 AM

Since you've exhausted all other known options (press and hold power + reset buttons) that seems to be the case...

07-09-2016, 04:51 AM	#1
IDN Member Posts: 12 Karma: 10 Join Date: May 2016 Location: JKT, IDN Device: Kobo Glo HD, Kindle 2014, Kindle PW3 2016, and Onyx Boox Nova 2	Kobo Glo HD frozen? This morning when i try to read on my kobo i found that it freeze on the sleep screen, i already tried pressing the power button for 10, 30, 60 sec and pushing the reset button on the bottom of the device but it still freeze. The last thing i do before this happens is reading Tokyo Ghouls manga last night. Any suggestions to fix this problem? I dont think i have broke the screen and it won't be possible to return or service my kobo as i live in Indonesia and it'll cost a fortune to ship my kobo to Rakuten. As you can see on the photo below, when i try to charge the kobo, there's no light at all and when i try to connect it to the computer it doesnt detect the kobo. [Image violates Posting Guidelines for size - MODERATOR] [Image violates Posting Guidelines for size - MODERATOR] Last edited by Dr. Drib; 07-15-2016 at 10:17 AM.

07-09-2016, 05:45 AM	#4
frostschutz Linux User Posts: 2,279 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	I don't have a Glo HD so I don't have first hand experience with opening it. I think the back cover simply pops off... battery should have a simple connector, of course you have to be careful with it... Letting the battery run empty by itself... it might take a very long time [esp. if you left the charger cable connected for a while] and it's not good for the battery... like this? https://www.youtube.com/watch?v=lAbwMZ83lcM this is about replacing the Sd card but you can also see battery with black+red cable and white connector, just be very careful when pulling it up/out of its socket. I managed to break this connector on the old Glo... thin fragile plastic and all that Last edited by frostschutz; 07-09-2016 at 05:49 AM.

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07-09-2016, 05:14 AM	#2
frostschutz Linux User Posts: 2,279 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	You could open it up and disconnect and reconnect the battery as a way of hard resetting it. If that doesn't help the next step would be to try and replace the internal SD card.

07-09-2016, 10:13 AM	#6
Dr. Drib Grand Sorcerer Posts: 44,748 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Moderator Notice Please take a few moments to read our Posting Guidelines, in particular the part about the maximum image size allowed (600x600 pixels). Images that violate those guidelines will be deleted. It is every member's responsibility to read our Posting Guidelines and follow them. Thanks.

07-10-2016, 05:55 AM	#10
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	Plug it in using a wall charger and leave it for an extended period charging, overnight if possible, and then try fiddling with the reset button again before you do anything else. I'm sure there's been quite a few people in these forums who have managed to 'revive' their ereaders just by doing this. Obviously if its a more serious issue it'll make no difference, but better to do this first before thinking about opening it up.

07-10-2016, 06:27 AM	#11
frostschutz Linux User Posts: 2,279 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	If the battery is actually flat that's certainly the way to go and hope for the best. If it's a hard lockup (happened once to me on my H2O when I was modding - nothing worked as here, battery was fully charged) and you want to get the battery to run out (although the battery won't like it), charging it up first is kind of counterproductive. If you don't dare opening it yourself maybe one of your friends has more experience in that area? If they don't have ereaders make sure to let them know the display is very fragile... It should be a lot simpler to open the Glo HD than it is with the H2O, or even the old Glo for that matter.

07-13-2016, 11:13 PM	#13
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Not sure if you realize, but you're talking months or maybe years for the battery to fully discharge unless there is some sort of process running in the background of the device. Not sure when I last used or charged my HD (read on my H2O these days) but probably last year and the battery has only dropped 10-20% from full.

07-14-2016, 07:15 AM	#15
frostschutz Linux User Posts: 2,279 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	Since you've exhausted all other known options (press and hold power + reset buttons) that seems to be the case...

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