A dead pixel in the screen or part of the paper look? (Paperwhite 7th gen)

Kenneth_irl · 11-13-2015, 07:08 AM

Hallo,

I'm currently sitting here with two Paperwhite 7th Kindles. One of them is the original that I brought, the other one is a replacement that I was sent after complaining about the first one. To begin, the first thing I immediately noticed when turning on my first 7th gen Kindle was the new textured look of the screen which I did like, but I also soon afterwards noticed a spot where some of the 'pigments' were collected in a single spot that stood out. This spot could either be described as a dead black pixel or a dust grain - or as if some of the ink is stuck there. It's small, but I have good eyes, so it's an eye catching to me.

Anyhow, so I complained about it and was sent a replacement. However, to my further dismay the replacement also has very a similar black grain spot on the screen that also stands out. It's just located at another part of the screen. So I'm not super happy right now.

But I'd just like to know if it's pointless to ask for a 2nd replacement if this phenomenon is super common. Maybe you guys can tell me.

Another thing, my first 7th gen Kindle has more of a yellow hue to it when its lights is fully turned on, but the replacement has a much whiter hue. It's super easy to tell them apart. It's just very surprising to me that there can be so big a difference in the production cycle which makes you wonder about how uniform the quality control really is.

Thank you

HarryT · 11-13-2015, 07:09 AM

Tiny black "speckles" on an eInk screen are entirely normal, but there shouldn't be anything that's visible from a normal reading distance.

Kenneth_irl · 11-13-2015, 07:18 AM

Well, if I'm looking closer to the screen than I'm normally reading at then I can see the texturing of the screen clearly, but it's uniform and nothing really stands out (except the single spot on both devices) The spots I'm talking about, I can still see them if I'm holding the Kindles at an arms length away from me.

HarryT · 11-13-2015, 07:20 AM

That sounds like a fault to me.

pdurrant · 11-13-2015, 07:55 AM

I suggest posting photos here (as attachments).

Kenneth_irl · 11-13-2015, 08:55 AM

I will try later today to take a clear picture of it, but I'm not sure it's possible to take a justifiable good picture of this with my mobile phone camera. I think it will have a hard time focusing on something like this and so close to it. It might be something you 'll have to see with your own eyes. But as said, I'll still try to take a good picture of it later.

Kenneth_irl · 11-13-2015, 09:28 AM

[Converted to attachments]

I haven't highlighted it, but I trust you guys can still find it.

pdurrant · 11-13-2015, 09:44 AM

That looks like a fault to me, if a small one. If it was near an edge or a corner I'd suggest it wasn't worth bothering with.

But it looks like it's right in the middle of the screen, so I think you're fully justified in getting back to Customer Service for another replacement. My Kindle PW3 doesn't have anything like that.

Dr. Drib · 11-13-2015, 09:46 AM

Moderator Notice

Kenneth-irl:
Please take a few moments to read our Posting Guidelines, in particular the part about the maximum image size allowed (600x600 pixels). Images that violate those guidelines will be deleted.

It is every member's responsibility to read our Posting Guidelines and follow them.

Thanks.

HarryT · 11-13-2015, 09:47 AM

That's plainly what's called a "burst capsule" on the eInk display. It's a fault.

Kenneth_irl · 11-13-2015, 09:57 AM

@Dr. Drib

Sorry my bad. Thanks for correcting my mistake.

@pdurrant @HarryT

Okay thanks for the feedback !

11-13-2015, 07:08 AM	#1
Kenneth_irl Addict Posts: 212 Karma: 55934 Join Date: Jan 2011 Location: Denmark Device: Kindle 3 + Paperwhite 7th gen	A dead pixel in the screen or part of the paper look? (Paperwhite 7th gen) Hallo, I'm currently sitting here with two Paperwhite 7th Kindles. One of them is the original that I brought, the other one is a replacement that I was sent after complaining about the first one. To begin, the first thing I immediately noticed when turning on my first 7th gen Kindle was the new textured look of the screen which I did like, but I also soon afterwards noticed a spot where some of the 'pigments' were collected in a single spot that stood out. This spot could either be described as a dead black pixel or a dust grain - or as if some of the ink is stuck there. It's small, but I have good eyes, so it's an eye catching to me. Anyhow, so I complained about it and was sent a replacement. However, to my further dismay the replacement also has very a similar black grain spot on the screen that also stands out. It's just located at another part of the screen. So I'm not super happy right now. But I'd just like to know if it's pointless to ask for a 2nd replacement if this phenomenon is super common. Maybe you guys can tell me. Another thing, my first 7th gen Kindle has more of a yellow hue to it when its lights is fully turned on, but the replacement has a much whiter hue. It's super easy to tell them apart. It's just very surprising to me that there can be so big a difference in the production cycle which makes you wonder about how uniform the quality control really is. Thank you Last edited by Kenneth_irl; 11-13-2015 at 07:10 AM.

11-13-2015, 09:28 AM	#7
Kenneth_irl Addict Posts: 212 Karma: 55934 Join Date: Jan 2011 Location: Denmark Device: Kindle 3 + Paperwhite 7th gen	[Converted to attachments] I haven't highlighted it, but I trust you guys can still find it. Attached Thumbnails Last edited by pdurrant; 11-13-2015 at 09:41 AM.

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11-13-2015, 07:09 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Tiny black "speckles" on an eInk screen are entirely normal, but there shouldn't be anything that's visible from a normal reading distance.

11-13-2015, 07:18 AM	#3
Kenneth_irl Addict Posts: 212 Karma: 55934 Join Date: Jan 2011 Location: Denmark Device: Kindle 3 + Paperwhite 7th gen	Well, if I'm looking closer to the screen than I'm normally reading at then I can see the texturing of the screen clearly, but it's uniform and nothing really stands out (except the single spot on both devices) The spots I'm talking about, I can still see them if I'm holding the Kindles at an arms length away from me.

11-13-2015, 07:20 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That sounds like a fault to me.

11-13-2015, 07:55 AM	#5
pdurrant The Grand Mouse 高貴的老鼠 Posts: 71,514 Karma: 306214458 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	I suggest posting photos here (as attachments).

11-13-2015, 08:55 AM	#6
Kenneth_irl Addict Posts: 212 Karma: 55934 Join Date: Jan 2011 Location: Denmark Device: Kindle 3 + Paperwhite 7th gen	I will try later today to take a clear picture of it, but I'm not sure it's possible to take a justifiable good picture of this with my mobile phone camera. I think it will have a hard time focusing on something like this and so close to it. It might be something you 'll have to see with your own eyes. But as said, I'll still try to take a good picture of it later.

11-13-2015, 09:44 AM	#8
pdurrant The Grand Mouse 高貴的老鼠 Posts: 71,514 Karma: 306214458 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	That looks like a fault to me, if a small one. If it was near an edge or a corner I'd suggest it wasn't worth bothering with. But it looks like it's right in the middle of the screen, so I think you're fully justified in getting back to Customer Service for another replacement. My Kindle PW3 doesn't have anything like that.

11-13-2015, 09:46 AM	#9
Dr. Drib Grand Sorcerer Posts: 44,748 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Moderator Notice Kenneth-irl: Please take a few moments to read our Posting Guidelines, in particular the part about the maximum image size allowed (600x600 pixels). Images that violate those guidelines will be deleted. It is every member's responsibility to read our Posting Guidelines and follow them. Thanks.

11-13-2015, 09:47 AM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That's plainly what's called a "burst capsule" on the eInk display. It's a fault.

11-13-2015, 09:57 AM	#11
Kenneth_irl Addict Posts: 212 Karma: 55934 Join Date: Jan 2011 Location: Denmark Device: Kindle 3 + Paperwhite 7th gen	@Dr. Drib Sorry my bad. Thanks for correcting my mistake. @pdurrant @HarryT Okay thanks for the feedback !

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