Cannot write on left side of screen

sweetking · 04-21-2013, 12:50 PM

I have been having an issue with my Boox M92 for a few weeks now. The screen cannot detect the pen about 1cm from the left side of the screen. Neither writing nor clicking buttons work. I have tried the screen calibration but it does not seem to help. It was purchased from Booxtor about 7 months ago. Does anybody else have this problem?

ManDay · 04-21-2013, 04:04 PM

If I had to make a more or less educated guess I'd say that your electronics partially fried or broke anyway. Since it's not an offset in the recognition but rather a "disabled strip", I'd suspect the electronics in the "pen" layer of the screen have a problem. I don't think there is much you can do but send it in for repairs. Good luck - I'm absolutely sure Booxtor will provide you with his as-usual outstanding support

Mono · 04-21-2013, 06:07 PM

what size is the background picture? The scrible app does not allow to write outside of background picture. I do not know if this is your case, but try to remove the background picture or put there one that has propor size. It may be hardware problem, but as well the designed behaviour reflecting wrong size of background picture.

sweetking · 04-23-2013, 02:38 AM

I tried using the default "lines" background image, but the problem is still there. Also, I cannot click anywhere on the menus on the left side. Looks like I will have to send it in. Thanks for your help ManDay and Mono.

Booxtor · 04-23-2013, 11:20 AM

Quote:

Originally Posted by sweetking

I tried using the default "lines" background image, but the problem is still there. Also, I cannot click anywhere on the menus on the left side. Looks like I will have to send it in. Thanks for your help ManDay and Mono.

It seems the inductive touch panel is defective - easy to replace. Contact your vendor.

ManDay · 04-23-2013, 12:34 PM

Quote:

Originally Posted by Booxtor

It seems the inductive touch panel is defective - easy to replace. Contact your vendor.

Given that you are his vendor, this sounded kind of funny

Booxtor · 04-24-2013, 04:01 PM

Quote:

Originally Posted by ManDay

Given that you are his vendor, this sounded kind of funny

I could not know this

But it does not matter - I would like to help to solve the problem anyway. My suggestion is always the same - before you start dancing with a tambourine, try to contact your vendor. I am sure it is the quicker way to solve a problem.

ManDay · 04-26-2013, 03:29 AM

Quote:

Originally Posted by Booxtor

I could not know this

Quote:

Originally Posted by sweetking

It was purchased from Booxtor about 7 months ago. Does anybody else have this problem?

04-21-2013, 12:50 PM	#1
sweetking Junior Member Posts: 3 Karma: 10 Join Date: Aug 2012 Device: Boox M92	Cannot write on left side of screen I have been having an issue with my Boox M92 for a few weeks now. The screen cannot detect the pen about 1cm from the left side of the screen. Neither writing nor clicking buttons work. I have tried the screen calibration but it does not seem to help. It was purchased from Booxtor about 7 months ago. Does anybody else have this problem?

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04-21-2013, 04:04 PM	#2
ManDay E-Reader Posts: 274 Karma: 1606616 Join Date: Oct 2012 Device: DPT-S1	If I had to make a more or less educated guess I'd say that your electronics partially fried or broke anyway. Since it's not an offset in the recognition but rather a "disabled strip", I'd suspect the electronics in the "pen" layer of the screen have a problem. I don't think there is much you can do but send it in for repairs. Good luck - I'm absolutely sure Booxtor will provide you with his as-usual outstanding support

04-21-2013, 06:07 PM	#3
Mono Mono Posts: 699 Karma: 13333 Join Date: Jan 2012 Device: Boox M92	what size is the background picture? The scrible app does not allow to write outside of background picture. I do not know if this is your case, but try to remove the background picture or put there one that has propor size. It may be hardware problem, but as well the designed behaviour reflecting wrong size of background picture.

04-23-2013, 02:38 AM	#4
sweetking Junior Member Posts: 3 Karma: 10 Join Date: Aug 2012 Device: Boox M92	I tried using the default "lines" background image, but the problem is still there. Also, I cannot click anywhere on the menus on the left side. Looks like I will have to send it in. Thanks for your help ManDay and Mono.

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