10-23-2012, 04:02 AM | #76 |
Basculocolpic
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She got a call during the night from Amazon UK offering her a new Kindle.
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10-23-2012, 04:36 AM | #77 |
what if...?
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I just updated the thread title, and put the news at the bottom of the first post.
I'm relieved to know that Amazon did not perform remote deletion of books. Of course this is a very limited relief: Amazon retains the power to do such things (and what else? Read and/or delete content from Kindles even if it was not sourced from Amazon? We don't know...) whenever they want. Moreover, it seems to be confirmed that Amazon can decide at any time to terminate your account without giving you neither an explanation nor the possibility to prove that they're wrong. And I can't see how you can get back the books you "purchased" from Amazon if you don't have an Amazon account anymore... I think it's unhealthy that such an unlimited power over their customers is allowed to companies; especially those that deal with important things (for society) like culture. |
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10-23-2012, 05:18 AM | #78 |
Groupie
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I think she never really said that Amazon remotely wiped her Kindle. It was more like "I cannot redownload my books because Amazon closed my account and I cannot access any local copies because my Kindle is broken". And after some rounds of chinese whisper through the "blogosphere" the part about the broken Kindle got lost.
If I correctly remember the last reported case of a closed account, Amazon refused to do any more business with the person concerned (=selling him stuff) but he kept access to his account and his already bought and paid digital goods: apps, mp3 files and ebooks. The current case seems to be a string of botched CS actions to me: No real communication with the customer and total account lock. |
10-23-2012, 05:27 AM | #79 |
Groupie
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Yes, I don't like it either, but if devaluating culture were a crime, most TV programs and talk shows would be outlawed
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10-23-2012, 07:35 AM | #80 | |
Tea Enthusiast
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Quote:
Amazon needs to handle these better but in the long run the likelihood of anyones account being closed maliciously or accidentily is pretty small. If it was happening a ton we would read about it with a great deal more frequency. And because there is that small probability, I strip the drm and back up my books. |
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10-23-2012, 07:57 AM | #81 |
hapipiko
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well, here is a link from someone who called Amazon customcare and this is what was said: https://p.6core.net/p/hx5voap6k84ndcrn
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10-23-2012, 08:00 AM | #82 | ||
Grand Sorcerer
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Quote:
Quote:
Access to your "original" licensed, DRMed e-content is always an extremely fragile thing; regardless of who you "bought" it from. "Honest" users have no more to fear in that regard from Amazon than they would from any other DRMed e-content retailer. Last edited by DiapDealer; 10-23-2012 at 08:32 AM. |
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10-23-2012, 08:29 AM | #83 |
Wizard
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A lot of people have talked about liberating and backing up their content. Another approach is to recognise what you are actually paying for - a kind of extended rental - and adjust what you are willing to pay for it accordingly.
In my own case, I have never bothered deDRMing any of my Kindle books, even though I vaguely thought I might. They simply never go to my PC. I enjoy the convenience of being able to buy things and have them turn up automatically on my Kindle. I'm not in a great rush to give myself a lot of extra work obtaining and organising the backups. I might live to regret it, but I have no complaints so far. If I didn't build up so many unread books, I'd probably never care. I'm not a big rereader. |
10-23-2012, 08:55 AM | #84 | |
what if...?
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Quote:
Despite the reassuring tone, two of the things that "Maria Jose from Amazon.com" writes are (for what I know) false: 1) we are not allowed to close accounts unless the customer requests it. (...actually Amazon seems to do just this if they decide that you did something wrong, according to their own criteria that you are not allowed to know) 2) And also I can assure you that we can not wipe out the content on your Kindle, that's up to you. (...they already demonstrated, thanks to the infamous "1984" episode, that they can) |
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10-23-2012, 09:09 AM | #85 | |
Fanatic
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Quote:
The other reason I do this is in case I switch e-readers at some point, I don't want to lose all my nook titles. |
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10-23-2012, 09:16 AM | #86 |
Grand Sorcerer
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That Amazon has the ability to remove content from a device does not mean that the technological tools necessary to do so are accessible to everyday customer service reps.
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10-23-2012, 10:10 AM | #87 |
what if...?
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Sorry, but when you ask an Amazon customer service rep what Amazon can or cannot do to your Kindle, what they tell you should and will be treated as concerning Amazon, not the person of the service rep! I suppose that when you go to your bank and give some money to the cashier you assume that you are giving the money to the bank, not personally to the cashier... (otherwise please tell me where your bank is and I will try and get a job there ;-) )
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10-23-2012, 10:33 AM | #88 |
Zealot
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To me one interesting thing about this whole mess, is that the Kindles in question were bought used and/or received as (used/refurbished) replacements. This was true in a previous case as well.
Perhaps the 'questionable account' that keeps being referenced is that of the original owner? That could only be true if the device id is still linked (in amazon's databases) to the original owner in some way, of course. |
10-23-2012, 10:47 AM | #89 | |
Grand Sorcerer
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Quote:
Unless one is doing nefarious things I doubt one would have much to fear from Amazon. If someone doesn't like it they don't have to buy a Kindle or purchase from Amazon or register their Kindle at all. Corporations serve the bottom line of their investors and not the good of society as a whole. I choose the poisons I do business with. |
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10-23-2012, 11:58 AM | #90 | |
Wizard
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Quote:
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