05-09-2007, 12:35 AM | #1 |
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Connect Software and Vista
Is anyone out there using the connect software successfully with Vista? I find it is totally unusable; the entire left hand panel is missing (see attached screenshot).
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05-09-2007, 03:00 AM | #2 |
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Are you using Connect 1.1? That should work fine with Vista.
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05-09-2007, 04:13 AM | #3 |
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I confirm that Connect 1.1 works fine for me here (Vista Business).
Link to Connect 1.1 upgrade: http://esupport.sony.com/US/perl/swu...d=2475&SMB=YES |
05-09-2007, 07:15 AM | #4 |
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Vista ultimate working here as well.
I think BookDesigner even works (at least my previous reported problems seemed to have cleared). I manged to install in a non "Program Files" location - e.g. c:\utils\book designer and then apply the group "authenticated users" modify permissions to the directories underneath the install which was important for the various temp files it creates. So far so good... Rastafarian has a few issues mind. Darren |
05-09-2007, 01:41 PM | #5 |
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Yes, I am using the latest version off the Sony site (the one that is supposedly Vista compatible). I even finally went and did the firmware upgrade on my reader, which I had been reluctant to do. And I uninstalled and reinstalled the Connect software several times.
Of course Sony have no e-mail support, and I know from past experience trying telephonic support would just be an exercise in frustration. I guess that is the end of me and Sony Connect then. :-( |
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05-09-2007, 01:46 PM | #6 |
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We've had some reports recently that the Sony support folks have improved dramatically. You might try them once more. Even if it's just a short-term fluke, you might be able to get inside its window.
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05-15-2007, 05:33 PM | #7 |
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Let me guess, all those that have succeeded in getting the Connect soft to work under Vista are using the x86 (32bit) version?
I've tried everything that's been mentioned in this forum to get this working under my Vista x64 Ultimate. I've tried the admin install, I've tried the new (and old) version, but so far no go If anyone has any solution, please share it with us |
05-15-2007, 06:07 PM | #8 |
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All I can share with you is that Sony has responded to me both through email and via telephone. I have found the support staff responsive and mild mannered. Although my early questions may have seemed dumb to them and they may have already heard the complaint hundreds of times they always seemed to communicate that they understood that this was important to me and therefore it was important to them.
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05-15-2007, 07:02 PM | #9 |
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I've always thought that x64 versions of Windows were not yet ready because too much software won't work with it and this is just another example. Sorry, but that's life. The only thing you can do is upgrade to the x32 version. And yes the x64 version is a downgrade.
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05-16-2007, 11:06 PM | #10 | |
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Quote:
Does anyone know who we could contact at Sony to put in our vote for supporting x64? I imagine all they'd need to port is the driver; the rest can stay 32-bit. The driver is only 19K. |
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05-16-2007, 11:39 PM | #11 | ||
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Quote:
Quote:
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05-17-2007, 12:02 AM | #12 |
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So if you don't get support, why bother then? You'll only end up with software you want/need to run that you cannot run. The x64 Windows needs to support 32-bit drivers as well as 64-bit drivers in order to be more compatible with the real world. Yes Sony did not include a 64-bit driver, bit if the x64 Windows supported 32-bit drivers, no problems would have arisen.
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05-17-2007, 11:45 PM | #13 | |||
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Quote:
Quote:
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I fully understand that if you want broad compatibility and don't need any 64-bit features, the 32-bit OS is the way to go. But the point I'm trying to make is that at least in this case (and in fact most others), the incompatibility isn't due to some deficiency in the 64-bit OS. By its nature, it requires that certain things be 64-bit specific, that's just the way it is. It's not that the 64-bit OS isn't "ready" to run the Connect software; it's that the Connect software isn't ready for the 64-bit OS. |
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05-17-2007, 11:58 PM | #14 |
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if you can use the Connect software to connect to the Connect Store and purchase ebooks without a problem, then ask kovidgoyal is libprs500 can be made into a 64-bit version so you can transfer books to and from the Reader. That way you'll be all set and ready to go in a sort of round-a-bout way.
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05-18-2007, 12:26 AM | #15 | |
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Quote:
Of all the software I use regularly, this is the second along with Cisco VPN client that doesn't "talk" 64bit |
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