PRS-950 Reader has had a meltdown

Alleyoop · 11-23-2013, 11:39 PM

My wife's PRS-950 suddenly awoke with some ugly looking black, grey and white lines across the screen, a small white panel, couple of smudges that were trying to be text, in short, looks most unhappy, (my wife isn't too pleased either, half way through an enthralling book

).
Reset button was my first option, then power charger on and reset button, no joy. I thought I'd disconnect the battery but that doesn't look like a simple job.

Any tips?

AnemicOak · 11-23-2013, 11:44 PM

Hard to say without pics, but it sounds like either the screens glass substrate is cracked or there's a problem with the controller. Make sure it's fully charged, as in plug it in and leave it for like 8 hours, even if it was recently charged, just to make sure it's not some kind of odd power problem (they've been known to happen).

Alleyoop · 11-24-2013, 04:03 AM

OK, I'll try that, thanks.

petercreasey · 11-24-2013, 10:07 AM

Quote:

Originally Posted by Alleyoop

Any tips?

A, I've had good luck calling Sony support.

Ricky D'Angelo · 11-24-2013, 11:35 AM

Quote:

Originally Posted by Alleyoop

. . I thought I'd disconnect the battery but that doesn't look like a simple job.

Any tips?

From my personal experience my tip would be to not try to disconnect the battery. When my PRS-350 had a meltdown I tried everything and as a last resort tried to disconnect the battery (it didn't help). It turned out that even after disconnecting the battery it was impossible to remove the battery since there was some strong adhesive holding it in place. Even if I was able to remove the battery the price of a replacement battery ($30) was too high. Luckily, my local Sony Outlet was having a clearance sale at the time and I was able to buy my Sony PRS T-1 for $50.

MattW · 11-24-2013, 12:08 PM

Quote:

Originally Posted by Alleyoop

My wife's PRS-950 suddenly awoke with some ugly looking black, grey and white lines across the screen, a small white panel, couple of smudges that were trying to be text, in short, looks most unhappy, (my wife isn't too pleased either, half way through an enthralling book

).
Reset button was my first option, then power charger on and reset button, no joy. I thought I'd disconnect the battery but that doesn't look like a simple job.

Any tips?

That seems to be exactly what happened to my first PRS-505 back in 2008. Sadly, it never recovered.

Matt

Alleyoop · 11-24-2013, 08:06 PM

Hmmm, yes it looks pretty sad. I'll endeavour to find a repairer, but I don't hold out much hope. The 950 is a US model, I'm not even sure they were sold in Australia. May be a Christmas Gift idea

Thanks for the feedback.

11-23-2013, 11:39 PM	#1
Alleyoop Enthusiast Posts: 36 Karma: 10 Join Date: Dec 2011 Location: Australia Device: Sony PRS 950	Reader has had a meltdown My wife's PRS-950 suddenly awoke with some ugly looking black, grey and white lines across the screen, a small white panel, couple of smudges that were trying to be text, in short, looks most unhappy, (my wife isn't too pleased either, half way through an enthralling book ). Reset button was my first option, then power charger on and reset button, no joy. I thought I'd disconnect the battery but that doesn't look like a simple job. Any tips?

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11-23-2013, 11:44 PM	#2
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Hard to say without pics, but it sounds like either the screens glass substrate is cracked or there's a problem with the controller. Make sure it's fully charged, as in plug it in and leave it for like 8 hours, even if it was recently charged, just to make sure it's not some kind of odd power problem (they've been known to happen).

11-24-2013, 04:03 AM	#3
Alleyoop Enthusiast Posts: 36 Karma: 10 Join Date: Dec 2011 Location: Australia Device: Sony PRS 950	OK, I'll try that, thanks.

11-24-2013, 08:06 PM	#7
Alleyoop Enthusiast Posts: 36 Karma: 10 Join Date: Dec 2011 Location: Australia Device: Sony PRS 950	Hmmm, yes it looks pretty sad. I'll endeavour to find a repairer, but I don't hold out much hope. The 950 is a US model, I'm not even sure they were sold in Australia. May be a Christmas Gift idea Thanks for the feedback.