Diesel ebooks

mycurlylocks · 08-15-2013, 12:28 AM

Has anyone else had problems with the site in the last two days? I was going to purchase three books two nights ago and my cart suddenly emptied and I can't even find the three books by the search engine.

I looked at my bookshelf and a lot of my books have disappeared, some that do show cannot be downloaded and a lot of my purchase history is gone. I've tried three different browsers and the problem doesn't seem to be browser related.

Anything I purchased by Kensington is no longer in my history. Nothing I've purchased before June is showing in my account.

I've lost over three hundreds of dollars worth of books.

I have submitted a ticket, so hopefully I'll get some response tomorrow.

Fbone · 08-15-2013, 02:21 AM

They may be changing hosts or doing maintenance.

http://blog.diesel-ebooks.com/

mycurlylocks · 08-15-2013, 09:10 AM

I received a reply that they are trying to upgrade the system and things aren't going smoothly.

After the closing of Books on Board, I was worried that the same might be happening with Diesel.

Fbone · 08-15-2013, 03:26 PM

It is a concern. They are following the same pattern of Books On Board before they closed.

HarryT · 08-16-2013, 06:21 AM

That's why it's so important not to assume that bookstores will store your books for you, and to download as soon as you buy.

doctorow · 08-16-2013, 06:28 AM

Quote:

Originally Posted by HarryT

That's why it's so important not to assume that bookstores will store your books for you, and to download as soon as you buy.

mycurlylocks · 08-16-2013, 11:50 AM

I try to download the books as soon as I purchase them, but I have been known to miss one or two when I order several books at once. I thought they had downloaded but they hadn't.

No change on my account or the site now. I'm beginning to wonder about them.

Cap.T · 08-16-2013, 12:52 PM

I bought some new Dreamspinner Press titles with them. When I wanted to download them a few minutes later the download wasn't possible and suddenly almost all Dreamspinner Press books they had offered were gone from the website. I received this as a response from Diesel's service team:

Bad news...We've learned the publisher ceased publication of these titles without giving us notification. Please accept our apologies as we appreciate and share your frustration. We have little control in this type of situation. Your card/paypal has been credited.

To be honest I don't really believe that statement. The titles are still available from a lot of other sources. Like some otheres here mentioned this is exactly what happend with Books on Board shortly before they shut down. Suddenly a lot of books from some publishers were just gone.
I got my money refunded for this order and have the rest of the books I bought with them downloaded already but it would be really, really disappointing if after fictionwise and BoB yet another smaller bookseller would shut down.

jersysman · 08-16-2013, 02:03 PM

Hmmmmm.... this does not look promising.

I think it is all my fault as I just started getting books from them. I had just learn of Fictionwise a few months before they shutdown and then switched to BoB and we know what happened to them.

AnemicOak · 08-16-2013, 02:57 PM

Quote:

Originally Posted by Cap.T

I bought some new Dreamspinner Press titles with them. When I wanted to download them a few minutes later the download wasn't possible and suddenly almost all Dreamspinner Press books they had offered were gone from the website. I received this as a response from there service team:

Bad news...We've learned the publisher ceased publication of these titles without giving us notification. Please accept our apologies as we appreciate and share your frustration. We have little control in this type of situation. Your card/paypal has been credited.

To be honest I don't really believe that statement. The titles are still available from a lot of other sources. Like some otheres here mentioned this is exactly what happend with Books on Board shortly before they shut down. Suddenly a lot of books from some publishers were just gone.
I got my money refunded for this order and have the rest of the books I bought with them downloaded already but it would be really, really disappointing if after fictionwise and BoB yet another smaller bookseller would shut down.

Are the books still available according to the Dreamspinner site?

Haven't seen anything where publishers are making it known publicly that they aren't being paid like we saw with Books on Board, but who knows.

Cap.T · 08-16-2013, 06:23 PM

Quote:

Originally Posted by AnemicOak

Are the books still available according to the Dreamspinner site?

Haven't seen anything where publishers are making it known publicly that they aren't being paid like we saw with Books on Board, but who knows.

Just to make my previous statement clear, the response I posted came from Diesel service not Dreamspinner. I edited my post to make that clear. But to answer your question: Yes, the Dreamspinner books that are gone from the Diesel shop are still available at other shops like amazon.com or All Romance Ebooks.

AnemicOak · 08-17-2013, 12:20 AM

Quote:

Originally Posted by Cap.T

Just to make my previous statement clear, the response I posted came from Diesel service not Dreamspinner. I edited my post to make that clear. But to answer your question: Yes, the Dreamspinner books that are gone from the Diesel shop are still available at other shops like amazon.com or All Romance Ebooks.

Your other post was clear to me. What I was asking is if said books are still available directly from Dreamspinner (they sell direct) in which case Diesel CS is obviously wrong about what they said or are they not available directly from Dreamspinner perhaps meaning that Dreamspinner hasn't notified their retailers or taken the books out of distribution channels (it's happened with other pubs in the past).

Cap.T · 08-17-2013, 04:21 AM

Quote:

Originally Posted by AnemicOak

Your other post was clear to me. What I was asking is if said books are still available directly from Dreamspinner (they sell direct) in which case Diesel CS is obviously wrong about what they said or are they not available directly from Dreamspinner perhaps meaning that Dreamspinner hasn't notified their retailers or taken the books out of distribution channels (it's happened with other pubs in the past).

The books are still available from Dreamspinner Press directly as well.

alikayn · 08-18-2013, 05:33 AM

I had a problem with a recent purchase, but the books stayed in my cart and the purchase didn't go through. Diesel were helpful, Paypal still haven't replied to the problem.

mycurlylocks · 08-20-2013, 12:30 PM

I have given up on them and will not purchase any more books from them. Nothing has changed after 5 days. It's a shame, they used to have some good sales. Now I'm afraid if I pay for the book, I won't be able to download it.

08-15-2013, 12:28 AM	#1
mycurlylocks Addict Posts: 239 Karma: 1455315 Join Date: Oct 2008 Location: US Device: Kindle Paperwhite 2	Diesel ebooks Has anyone else had problems with the site in the last two days? I was going to purchase three books two nights ago and my cart suddenly emptied and I can't even find the three books by the search engine. I looked at my bookshelf and a lot of my books have disappeared, some that do show cannot be downloaded and a lot of my purchase history is gone. I've tried three different browsers and the problem doesn't seem to be browser related. Anything I purchased by Kensington is no longer in my history. Nothing I've purchased before June is showing in my account. I've lost over three hundreds of dollars worth of books. I have submitted a ticket, so hopefully I'll get some response tomorrow. Last edited by mycurlylocks; 08-15-2013 at 12:46 AM.

08-16-2013, 12:52 PM	#8
Cap.T Enthusiast Posts: 28 Karma: 4156 Join Date: Nov 2009 Device: Kobo Glo, PRS-T1	I bought some new Dreamspinner Press titles with them. When I wanted to download them a few minutes later the download wasn't possible and suddenly almost all Dreamspinner Press books they had offered were gone from the website. I received this as a response from Diesel's service team: Bad news...We've learned the publisher ceased publication of these titles without giving us notification. Please accept our apologies as we appreciate and share your frustration. We have little control in this type of situation. Your card/paypal has been credited. To be honest I don't really believe that statement. The titles are still available from a lot of other sources. Like some otheres here mentioned this is exactly what happend with Books on Board shortly before they shut down. Suddenly a lot of books from some publishers were just gone. I got my money refunded for this order and have the rest of the books I bought with them downloaded already but it would be really, really disappointing if after fictionwise and BoB yet another smaller bookseller would shut down. Last edited by Cap.T; 08-16-2013 at 06:23 PM.

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08-15-2013, 02:21 AM	#2
Fbone Is that a sandwich? Posts: 8,189 Karma: 100500000 Join Date: Jun 2010 Device: Nook Glowlight Plus	They may be changing hosts or doing maintenance. http://blog.diesel-ebooks.com/

08-15-2013, 09:10 AM	#3
mycurlylocks Addict Posts: 239 Karma: 1455315 Join Date: Oct 2008 Location: US Device: Kindle Paperwhite 2	I received a reply that they are trying to upgrade the system and things aren't going smoothly. After the closing of Books on Board, I was worried that the same might be happening with Diesel.

08-15-2013, 03:26 PM	#4
Fbone Is that a sandwich? Posts: 8,189 Karma: 100500000 Join Date: Jun 2010 Device: Nook Glowlight Plus	It is a concern. They are following the same pattern of Books On Board before they closed.

08-16-2013, 06:21 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That's why it's so important not to assume that bookstores will store your books for you, and to download as soon as you buy.

08-16-2013, 11:50 AM	#7
mycurlylocks Addict Posts: 239 Karma: 1455315 Join Date: Oct 2008 Location: US Device: Kindle Paperwhite 2	I try to download the books as soon as I purchase them, but I have been known to miss one or two when I order several books at once. I thought they had downloaded but they hadn't. No change on my account or the site now. I'm beginning to wonder about them.

08-16-2013, 02:03 PM	#9
jersysman Wizard Posts: 1,747 Karma: 3761220 Join Date: Mar 2011 Location: Pennsylvania Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD	Hmmmmm.... this does not look promising. I think it is all my fault as I just started getting books from them. I had just learn of Fictionwise a few months before they shutdown and then switched to BoB and we know what happened to them.

08-18-2013, 05:33 AM	#14
alikayn Junior Member Posts: 8 Karma: 42086 Join Date: Nov 2012 Device: kindle	I had a problem with a recent purchase, but the books stayed in my cart and the purchase didn't go through. Diesel were helpful, Paypal still haven't replied to the problem.

08-20-2013, 12:30 PM	#15
mycurlylocks Addict Posts: 239 Karma: 1455315 Join Date: Oct 2008 Location: US Device: Kindle Paperwhite 2	I have given up on them and will not purchase any more books from them. Nothing has changed after 5 days. It's a shame, they used to have some good sales. Now I'm afraid if I pay for the book, I won't be able to download it.

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