PRS-950 USB Device Not Recognized

travelingsandy · 10-01-2011, 12:39 PM

I realize this has been discussed prior; but, I continue to have an issue. I purchased a new HP ENVY laptop, I can not connect my reader. It connects to my old HP Pavillion laptop, new ASUS tablet--but not ENVY. I have wasted about 7 hours with SONY & HP; but no resolution--they blame each other. Two HUBS work with other devices (phone, IPOD). I tried a soft boot & a hard boot--really frustrating. Msg: USB Device Not Recognized. Any suggestions would be welcomed.

pidgeon92 · 10-01-2011, 05:52 PM

It's not clear from your post: Are you connecting directly via USB, or through a hub? I'd definitely skip the hub.

I assume you are using Windows? What version?

elcreative · 10-01-2011, 06:41 PM

Likewise... skip hub... I've had three different ones give trouble with Sony but no problem with direct connect...

ScalyFreak · 10-02-2011, 12:18 AM

As pidgeon and el said, ditch the hub. If you have, let us know your Windows version, what level of permissions your account has, and whether you have manually updated any of your drivers.

travelingsandy · 10-02-2011, 09:00 AM

Sorry I was not clear. It is directly through a USB. I have Windows 7 (64bit) OS.

travelingsandy · 10-02-2011, 09:02 AM

Oh, and the permission is as "administrator"; and I have done the typical updates with a new computer.

HarryT · 10-02-2011, 09:04 AM

Have you tried using all the USB ports on the laptop? They are often not all "equal"; often, some ports have a direct connection to the USB controller, and other go through an internal hub.

travelingsandy · 10-02-2011, 09:24 AM

Yes I tried both USB's. And, I know they both work because I tried both of them with my HTC phone & Apple IPod. But, thanks for the suggestion.

ScalyFreak · 10-02-2011, 11:25 AM

Quote:

Originally Posted by travelingsandy

Oh, and the permission is as "administrator"; and I have done the typical updates with a new computer.

Through Windows Update, or did you go to HP's website and get the drivers there? Windows Update is months behind, so if you used that method you may not have the latest driver.

jswinden · 10-02-2011, 01:07 PM

Quote:

Originally Posted by travelingsandy

Sorry I was not clear. It is directly through a USB. I have Windows 7 (64bit) OS.

I never was able to get my HP Windows 7 (64bit) desktop to recognize my 950. It had no problem recognizing my 350 though. My HP (WinXP) netbook recognized both the 950 and 350 without any issues. I spent a lot of time researching the issue and talking with Sony and HP but was never able to solve the problem.

Since I've read quite a few people have this issue with the 950, I assume it is a Sony driver problem which Sony refuses to address properly.

Ken401 · 10-02-2011, 01:11 PM

If you haven't tried a reset on the 950 and reformatting its memory, that might be worth trying. It helped with a Windows 7 64-bit PC I have, but not with another Windows 7 32-bit. Be sure to back-up the contents of your 950 if you do reformat.

travelingsandy · 10-02-2011, 05:37 PM

I did a soft and hard (backed up the info) reset, that did not help. I agree with jswinden that it is a Sony issue; but I can not get them to admit it or to help. I will continue to hound them. The bad issue is that I can not attach my device to my main working computer to transfer info, etc.

10-01-2011, 12:39 PM	#1
travelingsandy Connoisseur Posts: 73 Karma: 5302 Join Date: May 2010 Location: Vero Beach, FL Device: Kindle Fire HD 7", Kobo Aura	USB Device Not Recognized I realize this has been discussed prior; but, I continue to have an issue. I purchased a new HP ENVY laptop, I can not connect my reader. It connects to my old HP Pavillion laptop, new ASUS tablet--but not ENVY. I have wasted about 7 hours with SONY & HP; but no resolution--they blame each other. Two HUBS work with other devices (phone, IPOD). I tried a soft boot & a hard boot--really frustrating. Msg: USB Device Not Recognized. Any suggestions would be welcomed.

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10-01-2011, 05:52 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	It's not clear from your post: Are you connecting directly via USB, or through a hub? I'd definitely skip the hub. I assume you are using Windows? What version?

10-01-2011, 06:41 PM	#3
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Likewise... skip hub... I've had three different ones give trouble with Sony but no problem with direct connect...

10-02-2011, 12:18 AM	#4
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	As pidgeon and el said, ditch the hub. If you have, let us know your Windows version, what level of permissions your account has, and whether you have manually updated any of your drivers.

10-02-2011, 09:00 AM	#5
travelingsandy Connoisseur Posts: 73 Karma: 5302 Join Date: May 2010 Location: Vero Beach, FL Device: Kindle Fire HD 7", Kobo Aura	Sorry I was not clear. It is directly through a USB. I have Windows 7 (64bit) OS.

10-02-2011, 09:02 AM	#6
travelingsandy Connoisseur Posts: 73 Karma: 5302 Join Date: May 2010 Location: Vero Beach, FL Device: Kindle Fire HD 7", Kobo Aura	Oh, and the permission is as "administrator"; and I have done the typical updates with a new computer.

10-02-2011, 09:04 AM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Have you tried using all the USB ports on the laptop? They are often not all "equal"; often, some ports have a direct connection to the USB controller, and other go through an internal hub.

10-02-2011, 09:24 AM	#8
travelingsandy Connoisseur Posts: 73 Karma: 5302 Join Date: May 2010 Location: Vero Beach, FL Device: Kindle Fire HD 7", Kobo Aura	Yes I tried both USB's. And, I know they both work because I tried both of them with my HTC phone & Apple IPod. But, thanks for the suggestion.

10-02-2011, 01:11 PM	#11
Ken401 Addict Posts: 218 Karma: 417978 Join Date: Nov 2009 Location: St. Louis, MO USA Device: PRS-T1, PRS-950, PRS-505, Nexus 10, Xoom	If you haven't tried a reset on the 950 and reformatting its memory, that might be worth trying. It helped with a Windows 7 64-bit PC I have, but not with another Windows 7 32-bit. Be sure to back-up the contents of your 950 if you do reformat.

10-02-2011, 05:37 PM	#12
travelingsandy Connoisseur Posts: 73 Karma: 5302 Join Date: May 2010 Location: Vero Beach, FL Device: Kindle Fire HD 7", Kobo Aura	I did a soft and hard (backed up the info) reset, that did not help. I agree with jswinden that it is a Sony issue; but I can not get them to admit it or to help. I will continue to hound them. The bad issue is that I can not attach my device to my main working computer to transfer info, etc.

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