12-27-2008, 10:37 AM | #1 |
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Can't access Sony e-book library
Hi All: I just received a Sony e-book reader for Xmas. I loaded the CD version 2.2 that came with the reader.When I tried accessing the Sony e-book library I got the message "Unable to access e-book store". I went to the Sony site and downloaded the version 2.5 and still received the same message. Has anyone had a similar problem. This is disapointing. I have a neat looking device but can't use it to download books to read!!
Last edited by jlafloridausa; 12-27-2008 at 10:39 AM. |
12-27-2008, 11:43 AM | #2 | |
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Quote:
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12-28-2008, 08:31 AM | #3 |
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Hi jlafloridausa and welcome to the Forum.
I had a similar problem and ultimately solved it by calling Sony Customer Support. When they couldn't figure it out, they elevated me to what they call Level 2. Anyway, the chap I talked to there figured it out and resolved it. So you might try this approach. |
12-28-2008, 12:25 PM | #4 |
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Yes - The Sony e-book library access problem fix works with my firewall and with Norton Internet Protection software running in full security mode. I have accessed the Sony ebook library store several times already and purchased several ebooks.
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12-28-2008, 01:34 PM | #5 |
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Once you can connect it is really not a bad experience
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12-29-2008, 08:37 AM | #6 |
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Hi - I'm just a newbie and my downloading experience is very limited. But even though I successfully downloaded one book from the sony site, and could access it most of the time, I couldn't download any more books until I turned off my firewall and antivirus/antispyware.
So for any others having similar issues, I just wanted to note that even if access works sometimes, problems could still be firewall issues. |
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