Unable to authorize device with Sony

Atagahi · 09-01-2009, 12:30 PM

I had to do a hard reset on my Sony 505 reader and when IO went to transfer books back to my reader I got a message that I need to authorize my reader. But when I push the button to do this I get a page that says "oops the page you requested is temporarily unavailable".
So then I tryed to authorize my reader by logging into my sony ebook account but I end up getting a page that says "Unable to Access ebook store".

I have emailed sony but haven't heard anything back yet. Anyone have any ideas?

Andanzas · 09-01-2009, 12:55 PM

I was also having problems accessing their ebook store. But now it's back to working. Maybe if you try again later...

Atagahi · 09-01-2009, 03:37 PM

They emailed back they said that it is either my internet connection or my security software that could be the problem. Though I am not a hunard percent sure about how to fix the security problem.

JSWolf · 09-01-2009, 03:52 PM

If you have Norton, delete it. It's awful. Get Comodo. It works so much better and does not slow down your system like Norton does. Plus, Comodo is free.

Atagahi · 09-02-2009, 12:34 PM

I am using avg free edition I am going to uninstall it and see if thats the problem

hike_gc · 09-02-2009, 09:20 PM

I have Kaspersky Internet Security and it can be a bit ambitious at protecting my computer at times. Try adding Sony.com to your trusted internet sites (in your internet browser too)and even the library software to the trusted programs. If that doesn't work, instead of uninstalling your protection software, disable it. That may mean going to the task manager and stopping processes. Those programs can be pretty determined to run. It can even be a challenge to uninstall them because of all the processes they are running. You can also try going to the control panel to the administrative tools and shut down the services.

Good luck!

admdvs · 09-18-2009, 10:19 PM

i got this too.. i took the RTFM approach and found the answer...
if you goto the sony ebook store and click on help, evenutually you find the following details.. (it worked for me!)

To register/authorize your Reader Digital Book with the eBook Store, please do the following:

Install the eBook Library software provided with your Reader Digital Book.
Click on the eBook Store icon located in the left frame.
Create a eBook Store account or sign in to your existing eBook Store account.
Connect your Reader Digital Book via provided USB connector to your PC. The Reader will appear in the left frame. Note: Reader MUST be turned on and active, not in sleep mode, when connected to PC. For best results we suggest it also be fully charged.
Click on My account at the top of the page.
Once in your account, page down to bottom of page and go to Manage Devices in the My Authorized Devices section.
Your Reader will be located here at the bottom under "We have detected the following attached devices". Click "Authorize this device" to register your Reader Digital Book with your account.

Unkle Bob · 11-14-2009, 11:48 PM

I have Norton 2008 running on Windows XP. In addition to "Home" and "Internet Security" Norton has a tab called something like "Add On Pack". After trying many things from suggestions in many postings what worked was to remove the Add On Pack. (Start, Control Panel, Add or Remove Programs, Norton Add On Pack). I never used it anyway and I don't think most people do or would.
One other thing that might have had some impact was making rules for access in Norton Personal Firewall:Program Control for ebook library exec and ebook library launcher exec, although it is possible Norton might have set those up OK. I just messed around so much it is possible the rules were already OK.
Along the road I tried taking ebook out of DEP to no effect. Disabling Norton Firewall never helped. I had some Adware and Spyware monitor/removal programs that I turned off and that didn't help. Turning off Peerguardian(relates to P2P access) didn't help.
My biggest clues were that somewhere in all the research I did someone had mentioned the add on pack. I was pretty sure it was the problem when I booted into SafeMode with internet access and the Ebookstore connection worked! (Norton does not come up in safe mode).
I still get connection problems but it is obvious the cause is the Sony site. I just try again and it works. Good luck.

09-01-2009, 12:30 PM	#1
Atagahi Enthusiast Posts: 28 Karma: 10 Join Date: Jul 2009 Device: sony 505	Unable to authorize device with Sony I had to do a hard reset on my Sony 505 reader and when IO went to transfer books back to my reader I got a message that I need to authorize my reader. But when I push the button to do this I get a page that says "oops the page you requested is temporarily unavailable". So then I tryed to authorize my reader by logging into my sony ebook account but I end up getting a page that says "Unable to Access ebook store". I have emailed sony but haven't heard anything back yet. Anyone have any ideas?

09-02-2009, 09:20 PM	#6
hike_gc Zealot Posts: 142 Karma: 556 Join Date: Aug 2009 Location: Erie, Colorado Device: Kindle Voyage, Nook	Try this. I have Kaspersky Internet Security and it can be a bit ambitious at protecting my computer at times. Try adding Sony.com to your trusted internet sites (in your internet browser too)and even the library software to the trusted programs. If that doesn't work, instead of uninstalling your protection software, disable it. That may mean going to the task manager and stopping processes. Those programs can be pretty determined to run. It can even be a challenge to uninstall them because of all the processes they are running. You can also try going to the control panel to the administrative tools and shut down the services. Good luck!

11-14-2009, 11:48 PM	#8
Unkle Bob Junior Member Posts: 6 Karma: 10 Join Date: Nov 2009 Location: New Hampshire Device: sony 300	Here is how I got access to the ebookstore I have Norton 2008 running on Windows XP. In addition to "Home" and "Internet Security" Norton has a tab called something like "Add On Pack". After trying many things from suggestions in many postings what worked was to remove the Add On Pack. (Start, Control Panel, Add or Remove Programs, Norton Add On Pack). I never used it anyway and I don't think most people do or would. One other thing that might have had some impact was making rules for access in Norton Personal Firewall:Program Control for ebook library exec and ebook library launcher exec, although it is possible Norton might have set those up OK. I just messed around so much it is possible the rules were already OK. Along the road I tried taking ebook out of DEP to no effect. Disabling Norton Firewall never helped. I had some Adware and Spyware monitor/removal programs that I turned off and that didn't help. Turning off Peerguardian(relates to P2P access) didn't help. My biggest clues were that somewhere in all the research I did someone had mentioned the add on pack. I was pretty sure it was the problem when I booted into SafeMode with internet access and the Ebookstore connection worked! (Norton does not come up in safe mode). I still get connection problems but it is obvious the cause is the Sony site. I just try again and it works. Good luck.

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09-01-2009, 12:55 PM	#2
Andanzas Out of print Posts: 484 Karma: 1549538 Join Date: Jun 2007 Location: Madrid, Spain Device: Sony PRS-500 (recycled), Pocketbook Inkpad X Pro	I was also having problems accessing their ebook store. But now it's back to working. Maybe if you try again later...

09-01-2009, 03:37 PM	#3
Atagahi Enthusiast Posts: 28 Karma: 10 Join Date: Jul 2009 Device: sony 505	They emailed back they said that it is either my internet connection or my security software that could be the problem. Though I am not a hunard percent sure about how to fix the security problem.

09-01-2009, 03:52 PM	#4
JSWolf Resident Curmudgeon Posts: 73,970 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	If you have Norton, delete it. It's awful. Get Comodo. It works so much better and does not slow down your system like Norton does. Plus, Comodo is free.

09-02-2009, 12:34 PM	#5
Atagahi Enthusiast Posts: 28 Karma: 10 Join Date: Jul 2009 Device: sony 505	I am using avg free edition I am going to uninstall it and see if thats the problem

09-18-2009, 10:19 PM	#7
admdvs Junior Member Posts: 6 Karma: 10 Join Date: Sep 2009 Device: sony PRS-300	i got this too.. i took the RTFM approach and found the answer... if you goto the sony ebook store and click on help, evenutually you find the following details.. (it worked for me!) To register/authorize your Reader Digital Book with the eBook Store, please do the following: Install the eBook Library software provided with your Reader Digital Book. Click on the eBook Store icon located in the left frame. Create a eBook Store account or sign in to your existing eBook Store account. Connect your Reader Digital Book via provided USB connector to your PC. The Reader will appear in the left frame. Note: Reader MUST be turned on and active, not in sleep mode, when connected to PC. For best results we suggest it also be fully charged. Click on My account at the top of the page. Once in your account, page down to bottom of page and go to Manage Devices in the My Authorized Devices section. Your Reader will be located here at the bottom under "We have detected the following attached devices". Click "Authorize this device" to register your Reader Digital Book with your account.

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