"book unsupported" after adding new?

schnerd · 08-20-2009, 02:58 PM

I just added new books to my kindle1 via my computer (which I have done before) and now when I try to open any book I get a box reading "The book you have opened is unsupported!"
Any ideas on what to do? I have Sync'd and checked for new; turned it off and taken the battery out; and just left it off for periods of time.
Thanks

KlondikeGeoff · 08-21-2009, 12:12 PM

Seems as though you have tried everything. Time to call Customer Support. Calling is better than emailing, and they are usually very good at helping. Good luck.

Ken Carr · 01-02-2010, 12:52 PM

Remove the back of the Kindle and do a reset.
That will fix make it so you can read the new book and others.

When this happens to me all the books become "unsupported".

susan_cassidy · 01-02-2010, 01:23 PM

Sounds like one of the new book files might be corrupt, too.

08-20-2009, 02:58 PM	#1
schnerd Junior Member Posts: 1 Karma: 10 Join Date: Aug 2009 Device: kindle	"book unsupported" after adding new? I just added new books to my kindle1 via my computer (which I have done before) and now when I try to open any book I get a box reading "The book you have opened is unsupported!" Any ideas on what to do? I have Sync'd and checked for new; turned it off and taken the battery out; and just left it off for periods of time. Thanks

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08-21-2009, 12:12 PM	#2
KlondikeGeoff Wombat Aficionado Posts: 481 Karma: 733 Join Date: Nov 2006 Location: Arizona Device: Fire, Kindle1, Sony PRS-500 Reader, Rocket 1100 eBook	Seems as though you have tried everything. Time to call Customer Support. Calling is better than emailing, and they are usually very good at helping. Good luck.

01-02-2010, 12:52 PM	#3
Ken Carr Junior Member Posts: 1 Karma: 10 Join Date: Dec 2008 Device: Kindle	Remove the back of the Kindle and do a reset. That will fix make it so you can read the new book and others. When this happens to me all the books become "unsupported".

01-02-2010, 01:23 PM	#4
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	Sounds like one of the new book files might be corrupt, too.

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