12-26-2009, 05:13 PM | #1 |
Junior Member
Posts: 9
Karma: 10
Join Date: Oct 2007
Device: Sony reader
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Problem downloading UPS label
Well, I had the same problem downloading a UPS label to send in my PRS-500 for an upgrade ( I got a blank page). After trying several times, making sure popups were allowed, etc. I called customer service. I did receive an email confirming that my upgrade request was registered but no UPS label in that email either. Sending a request by email to the email address to which inquiries are referred resulted in a snotty reply that this was the repair dept and I should take it up with service on the phone. It took over 30 minutes to get through to customer service, then got transferred and put on hold for over 20 minutes and a promise to send the label which has not happened yet. I plan to figure out which is the best alternate reader for my next purchase just so I do not have to deal with Sony's web site, service personnel or attitude to customer service. I wonder if anyone at Sony realizes how much customer relations affects loyalty even to the point of driving people to inferior hardware.
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12-26-2009, 05:23 PM | #2 |
Writer AND Reader
Posts: 54
Karma: 30
Join Date: Aug 2008
Location: Aggieland, TX
Device: PRS-505
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Sorry you've been having such a hassle. I don't know what I did differently, but mine downloaded without a hassle. The label opened in a separate window, clicked on the "print" button, and out it popped.
Likewise my contact with the people @ Sony has been pleasant. They got my upgraded 500 back in about a week INCLUDING Thanksgiving holiday. |
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12-26-2009, 05:25 PM | #3 |
Resident Curmudgeon
Posts: 73,668
Karma: 127838212
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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When I registered a 500 to send it, the label that I got from Sony's website was cut off a bit. But when I got the email, there was a link to the label that worked just fine. This was all without having to call anyone.
The only time i had to call someone was when the repair status kept showing that the 500 was not yet scanned in. But when I called, the person on the phone told me that the 500 was actually being worked on and would be shipped the next day. And it was. Just had to wait an extra day because of Thanksgiving. |
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