11-08-2011, 11:58 AM | #16 |
Cat lover
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Still not fixed today
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11-08-2011, 05:40 PM | #17 |
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Augh.. This is frustrating.. About 500 books gone missing.. All of them are books downloaded from Kobo.. Strangely some of the kobo books are still on my device but every time I go to sync and a network error occurs I lose more kobo books. :P
The only books I can trust being on my device now are the ones I've sideloaded and those that I've borrowed from the library.. Last edited by Xennex1170; 11-09-2011 at 01:40 AM. |
11-09-2011, 09:40 AM | #18 |
Cat lover
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Still not fixed today
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11-09-2011, 06:05 PM | #19 |
Trying for calm & polite
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At this point, as this is not being widely reported, you might want to think about uninstalling the desktop app, rebooting your computer, reinstalling the latest desktop application, and, after making sure everything that should be in I'm Reading is there, doing a reset of your Kobo WiFi and starting from scratch. If the WiFi ie good to go, you can then do the same with the Vox, if that is still messed up.
It's extreme and a major pain, I know, but it does let you get all the way back to square one and will take care of that odd, but not unheard of situation, where something weird and sorta random happened along the way to screw with your reader or the syncing that time alone will not fix. |
11-09-2011, 06:45 PM | #20 | |
Wizard
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Going e-mail some higher level contacts at Kobo again since the original ticket I put in about delayed/missing papers that got bumped to tier 2 on Oct 17th finally got it's first response yesterday. |
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11-09-2011, 09:00 PM | #21 | |
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I believe the error message that pops up during syncing the desktop is "Something Unexpected Happened and your sync was cancelled" |
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11-09-2011, 09:04 PM | #22 |
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Is this the same issue that's been reported here:
http://getsatisfaction.com/kobo/topi..._going_missing |
11-09-2011, 09:15 PM | #23 | |
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After checking my KT books section I have noticed not 1 kepub remains in my device.. It all got wiped out via the wifi syncs that were failing since about Nov.4. |
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11-09-2011, 09:18 PM | #24 | |
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Quote:
Last edited by SCION; 11-09-2011 at 09:21 PM. |
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11-09-2011, 09:29 PM | #25 |
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Went and checked the long way.. and I found 70 kepubs on my device out of 830+ that should be there.. I guess the last sync didn't kill everything.. :P
I guess the bright side of this is my KT onboard memory has a lot more space open now. :P Last edited by Xennex1170; 11-09-2011 at 10:29 PM. |
11-10-2011, 03:44 AM | #26 |
Trying for calm & polite
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Have you tried this on another computer? Maybe you could visit a friend and give it a go there.
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11-10-2011, 04:32 AM | #27 | |
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I guess I could try a few McDonald's and Starbucks too.. |
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11-10-2011, 04:38 AM | #28 |
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I'm really, really curious about this, now. It is a terrible problem to have, and I feel for you, but usually when there is a server problem there are dozens and dozens of people on MR complaining about it and this seems so limited. Generally, that means it is a problem with the device itself, if it is not a problem with the WiFi in use. I'm well and truly stumped.
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11-10-2011, 07:34 AM | #29 |
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taming: I have recently gotten rid of all my Kobo devices and am now trying to get my books out of the Kobo website to get them to my device. So, this is definitely not device specific, I can't see my books on the website.
My real issue is the response from Kobo, which has essentially been nothing. They have also just removed a comment on getsatisfaction with links to the BBB, and some reporters from CTV and Global, so we could take some action...that's just not cool! |
11-10-2011, 07:44 AM | #30 | |
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