11-02-2011, 01:25 PM | #1 |
Connoisseur
Posts: 62
Karma: 10
Join Date: Oct 2011
Location: somewhere in the milky way
Device: potential kobo vox owner
|
Does anyone have any warranty info?
I checked the kobo page and there is no info specific to the kobo vox, just the other ereaders.
I'd like to know where to take it for a warranty claim or if it has to be sent in where to send it, how long does it take, will I have to pay shipping, and will I get my original vox back or will it be a refurbished version? I'm guess I'm leaning towards buying the vox and will be trying out the demo model today at Chapters. Just as a general comment, it's amazing the lack of specific info on the kobo web site. And I notice there is at least 1 kobo rep on here but he's dosen't seem to be responding to many questions people have. Any way, off to Chapters...... |
11-02-2011, 02:02 PM | #2 |
Enthusiast
Posts: 38
Karma: 32314
Join Date: Oct 2011
Device: Kobo Vox
|
I can't address your warranty query, but I can submit my opinion that James - KoboJW (a kobo rep as far as I can tell) has certainly had his share of posts here. I imagine that he has things to do other than to reply to every single question as soon as it is posted here. I think his representation here has been more than we should expect. It's the release of a new model. I imagine he has his hands full.
|
11-02-2011, 02:51 PM | #3 |
UX Lead, Kobo Vox
Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
|
Yes, a little busy here these days! Doing my best to monitor this forum and respond when I can. I'm not a customer service rep here (not an official one), but I am the design lead on Vox, so I have a pretty vested interest in what's going on out in wild with Vox!
As for warranty info, remarkably I can't find it either! We do have one, and we have extended plans. I'll get back to you if I find something. BTW - Vox isn't in Chapters/Indigo yet. Not 'till Friday... James |
11-02-2011, 02:57 PM | #4 |
Evangelist
Posts: 482
Karma: 534340
Join Date: Oct 2010
Location: Ottawa/Canada
Device: Kobo Wi-Fi - Kobo Touch - GNex - N7
|
|
11-02-2011, 03:05 PM | #5 |
Cat lover
Posts: 487
Karma: 1149782
Join Date: Apr 2011
Location: Montreal, Canada
Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura
|
The clerk at BestBuy told me that there was a 1 year warranty on the Vox
|
11-02-2011, 03:08 PM | #6 |
Connoisseur
Posts: 60
Karma: 288
Join Date: May 2010
Device: Kobo Touch, retired Sony PR300
|
|
11-02-2011, 03:17 PM | #7 |
UX Lead, Kobo Vox
Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
|
Warranty information can be found at a link at the bottom of this page:
http://www.kobo.com/bronze-protectio...-kobo-vox.html Direct link: http://download.kobobooks.com/learnm...ionPlan_TC.pdf It includes details for our extended warranties, as well as the standard one. There are some editing errors referencing Touch in those docs, I noticed. They are being fixed now. James |
11-03-2011, 02:19 PM | #8 | |
Connoisseur
Posts: 62
Karma: 10
Join Date: Oct 2011
Location: somewhere in the milky way
Device: potential kobo vox owner
|
Quote:
I read through the info you linked & I hope you don't mind if I follow up with a couple more questions. I live in the Vancouver area and was wondering if there is a Kobo warranty/service center in this area: Ontario is a long way to ship something from here. Also I gather the warranty would *not* cover the battery, the charger, or the usb cable so can you provide some info on the replacement costs of those items? BTW - how long is the useful life of the battery? At some point it will need to be replaced and I couldn't find any info on the kobo site on how to replace it or what it would cost. Thanks again for your help... |
|
11-03-2011, 03:42 PM | #9 |
UX Lead, Kobo Vox
Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
|
Hi Ron - no problem about the questions, except I don't have those answers! I know that we have plans to sell the accessories, but I have no idea about the cost. The USB cable is standard, so you can find it anywhere. The battery is a standard Li-Ion polymer pack, so maybe you can find some typical lifespans and extrapolate from that? Sorry, not much help here....
I can tell you that we do not have a service center in BC, to my knowledge. James |
11-03-2011, 03:50 PM | #10 | |
Connoisseur
Posts: 62
Karma: 10
Join Date: Oct 2011
Location: somewhere in the milky way
Device: potential kobo vox owner
|
Quote:
|
|
11-03-2011, 04:15 PM | #11 |
Connoisseur
Posts: 62
Karma: 10
Join Date: Oct 2011
Location: somewhere in the milky way
Device: potential kobo vox owner
|
Hi James - just a quick follow up on a different topic.
It would be nice if the Kobo site provided travel information for ereaders. (if it is there, sorry I couldn't find it). Ebook readers are awesome for travelling. When I was in Chapters yesterday a couple bought 2 of the vox and were on their way to Jamaica today. We talked about different voltage rates but didn't know if the charger would work in Jamaica or not. It would be nice if the Kobo site had that kind of info and also as an accessory they sold different voltage or universal adapters. Also in general the whole idea of traveling with an ebook reader would be a great marketing point which I don't think is presented on the Kobo site... |
11-03-2011, 04:49 PM | #12 |
UX Lead, Kobo Vox
Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
|
That is a good idea, Ron, thanks. I will pass it along to the marketing team.
I can say the adapter takes 110-240V input, and even has a snap replaceable plug interface, though I haven't seen a non-NA plug yet. But it should be fairly easy to use in other countries, assuming you can get a physical plug adapter. James |
11-03-2011, 04:52 PM | #13 | |
Groupie
Posts: 190
Karma: 157090
Join Date: Nov 2011
Device: Kobo, Kobo Vox
|
Quote:
The good news? The Vox charger is not polarized, does not need a ground prong and is rated for 100-240V at 50-60Hz. It is 100% compatible with the electrical systems of Jamaica and you can simple plug it in and go, no worries. Edit: On a side note, Chapters carries a couple different travel adaptor kits if you're ever looking to go somewhere with a different voltage. They're not always in stock at every location but I know the store I work at has them in currently. Last edited by jefftheworld; 11-03-2011 at 04:54 PM. |
|
11-03-2011, 05:12 PM | #14 |
Connoisseur
Posts: 62
Karma: 10
Join Date: Oct 2011
Location: somewhere in the milky way
Device: potential kobo vox owner
|
Ok James & Jeff - very good info...
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Be "wary" with warranty calls..warranty starts from ACTIVATION date | fidjit | Amazon Kindle | 2 | 12-09-2011 03:12 PM |
warranty or not? | cathie | Amazon Kindle | 14 | 02-05-2011 10:18 PM |
warranty? | Shpinxis | PocketBook | 2 | 04-22-2010 12:27 AM |
So did anyone else get the warranty? | GatorDeb | Sony Reader | 21 | 01-17-2008 03:37 PM |
Warranty outside US? | sheilalayoli | Sony Reader | 2 | 10-16-2007 11:12 AM |