12-06-2007, 06:27 PM | #1 |
Member
Posts: 19
Karma: 177
Join Date: May 2007
Device: iRex Iliad v2 / Palm Zire 72
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Support center iRex
Evaluation of the new support center iRex
Hi Everybody, 1 - did anybody already use the new support center iRex? 2 - in how much time did they bring you back? 3 - was the solution good? 4 - which note would you give (0 - 10)? 5 - what it went to his evaluation? 6 - some another consideration? Thanks. |
12-07-2007, 07:23 AM | #2 |
Connoisseur
Posts: 56
Karma: 63
Join Date: Apr 2007
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1 - did anybody already use the new support center iRex?
Yes 2 - in how much time did they bring you back? Total time from sending my first mail to recieving my iliad back was 1 week and 9 hours. 3 - was the solution good? Untill now it is. 4 - which note would you give (0 - 10)? 10 5 - what it went to his evaluation? uhm? 6 - some another consideration? Perfect support! Couldn't have dreamed of anything better! |
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12-07-2007, 10:41 AM | #3 |
Bookworm
Posts: 30
Karma: 106
Join Date: Oct 2007
Location: London, England
Device: Opus
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Two months since sending it off (damaged screen), paid Eur275 on October 19th, still waiting.
Apparently, they are waiting for a part. Communication is bad; - they should have told me when they invoiced me for the work that the parts weren't in stock, and they didn't have a delivery date - I have to ask them for updates, there is no unprompted communication from their side - they also didn't respond to my last email requesting an update; instead, I had to phone them I'm not ready to criticise them for the lack of parts - the person I spoke to tells me that they are waiting for iRex to deliver them, and haven't been given a date themselves. |
12-21-2007, 07:52 AM | #4 |
Bookworm
Posts: 30
Karma: 106
Join Date: Oct 2007
Location: London, England
Device: Opus
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Update... my iliad was returned on Tuesday, with a nice shiny new screen.
No contact from support (despite promises); if just appeared. So, I'm somewhat happier, but the total repair time was around 2 months, and communication from the support people was terrible. |
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