Need Help with Adobe Editions Please

Terri_B · 01-31-2013, 10:40 PM

Hi, I am new here so I have no idea if this is where I post a message for help. Sorry if its not but I need some help and if you need to move this thread thats OK too.

I have had my KOBO TOUCH e-reader for about a year and a half and have purchased close to 300 books on KOBO. I am starting to having issues with my KOBO desktop and my e-reader so I decided to reset the e-reader to factory settings and just use Adobe Editions to store my books since they give you the option of picking which book you would like to upload to your e-reader. It has worked fine for the first 10 books that I uploaded but I was transfering 3 books over to Adobe Editions, 2 went over no problem but the 3rd kept giving me an error message. Which read:

unable to download .. error getting license .. server communication problem .. E_LIC_ALREADY FULFILLED BY ANOTHER USER

Since I do not share my AE account I don't understand the message. Can anyone help.

Thanks

rdfry · 02-01-2013, 11:53 AM

Quote:

Originally Posted by Terri_B

Hi, I am new here so I have no idea if this is where I post a message for help. Sorry if its not but I need some help and if you need to move this thread thats OK too.

I have had my KOBO TOUCH e-reader for about a year and a half and have purchased close to 300 books on KOBO. I am starting to having issues with my KOBO desktop and my e-reader so I decided to reset the e-reader to factory settings and just use Adobe Editions to store my books since they give you the option of picking which book you would like to upload to your e-reader. It has worked fine for the first 10 books that I uploaded but I was transfering 3 books over to Adobe Editions, 2 went over no problem but the 3rd kept giving me an error message. Which read:

unable to download .. error getting license .. server communication problem .. E_LIC_ALREADY FULFILLED BY ANOTHER USER

Since I do not share my AE account I don't understand the message. Can anyone help.

Thanks

Check the Adobe ID used to currently authorize Adobe Digital Editions. If it is correct, contact the e-book provider to have the activation reset for the e-book. After the activation is reset, download the e-book again and it is associated with the account activated in Adobe Digital Editions.

Dr. Drib · 02-01-2013, 01:57 PM

Moved to the Kobo forum.

Don
(Moderator)

Terri_B · 02-01-2013, 03:26 PM

Hi rdfry. I have checked and the ID is correct and also shows as authorized on my KOBO e-reader. What I couldn't understand is that I was moving 3 books over from AE to KOBO TOUCH at the same time. 2 moved over no problem but the 3rd. one got the error message. So the ID was authorized for 2 but not the 3rd. and yet all 3 books are of the same author and bought at on the KOBO site. I will get in touch with AE and see what they can do. Thanks so much.

PeterT · 02-01-2013, 03:30 PM

I think you will need to get in touch with Kobo, not Adobe for help with this.

rdfry · 02-01-2013, 03:53 PM

Quote:

Originally Posted by Terri_B

Hi rdfry. I have checked and the ID is correct and also shows as authorized on my KOBO e-reader. What I couldn't understand is that I was moving 3 books over from AE to KOBO TOUCH at the same time. 2 moved over no problem but the 3rd. one got the error message. So the ID was authorized for 2 but not the 3rd. and yet all 3 books are of the same author and bought at on the KOBO site. I will get in touch with AE and see what they can do. Thanks so much.

You need Kobo to reset the copy of this book so that you can download a new copy of it.

jackastor · 02-01-2013, 04:25 PM

Quote:

Originally Posted by Terri_B

Hi rdfry. I have checked and the ID is correct and also shows as authorized on my KOBO e-reader. What I couldn't understand is that I was moving 3 books over from AE to KOBO TOUCH at the same time. 2 moved over no problem but the 3rd. one got the error message. So the ID was authorized for 2 but not the 3rd. and yet all 3 books are of the same author and bought at on the KOBO site. I will get in touch with AE and see what they can do. Thanks so much.

I have had this error as well. The only workaround I had was to allow kobo to download the book using the Kobo desktop. The only thing that changed for me was a new computer. Which I think is part of the identification process not sure though.

Jack

PeterT · 02-01-2013, 05:42 PM

Remember; ADE can work in two modes.

One is you do NOT setup an ADE account. That means that material you obtain is tied to that install of ADE; reinstalls on a different computer will not let you access the same DRM protected material.

The other is you setup an ADE account; then you can reuse that same userid / password on other computers and still access the same DRM protected material.

01-31-2013, 10:40 PM	#1
Terri_B Junior Member Posts: 7 Karma: 10 Join Date: Jan 2013 Location: Ontario, Canada Device: KOBO TOUCH	Need Help with Adobe Editions Please Hi, I am new here so I have no idea if this is where I post a message for help. Sorry if its not but I need some help and if you need to move this thread thats OK too. I have had my KOBO TOUCH e-reader for about a year and a half and have purchased close to 300 books on KOBO. I am starting to having issues with my KOBO desktop and my e-reader so I decided to reset the e-reader to factory settings and just use Adobe Editions to store my books since they give you the option of picking which book you would like to upload to your e-reader. It has worked fine for the first 10 books that I uploaded but I was transfering 3 books over to Adobe Editions, 2 went over no problem but the 3rd kept giving me an error message. Which read: unable to download .. error getting license .. server communication problem .. E_LIC_ALREADY FULFILLED BY ANOTHER USER Since I do not share my AE account I don't understand the message. Can anyone help. Thanks

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02-01-2013, 01:57 PM	#3
Dr. Drib Grand Sorcerer Posts: 44,743 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Moved to the Kobo forum. Don (Moderator)

02-01-2013, 03:26 PM	#4
Terri_B Junior Member Posts: 7 Karma: 10 Join Date: Jan 2013 Location: Ontario, Canada Device: KOBO TOUCH	Hi rdfry. I have checked and the ID is correct and also shows as authorized on my KOBO e-reader. What I couldn't understand is that I was moving 3 books over from AE to KOBO TOUCH at the same time. 2 moved over no problem but the 3rd. one got the error message. So the ID was authorized for 2 but not the 3rd. and yet all 3 books are of the same author and bought at on the KOBO site. I will get in touch with AE and see what they can do. Thanks so much.

02-01-2013, 03:30 PM	#5
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I think you will need to get in touch with Kobo, not Adobe for help with this.

02-01-2013, 05:42 PM	#8
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Remember; ADE can work in two modes. One is you do NOT setup an ADE account. That means that material you obtain is tied to that install of ADE; reinstalls on a different computer will not let you access the same DRM protected material. The other is you setup an ADE account; then you can reuse that same userid / password on other computers and still access the same DRM protected material.

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