Cybook stuck after disconnected?

IreneDelse · 11-11-2007, 04:19 PM

I was very happy with my Cybook until this afternoon. I wanted to add new fonts. As I had already added some the day before, I thought it would be easy...

So I booted the Cybook, connected to my Linux computer and transfered a few files - new fonts, IIRC. Then I disconnected, using the correct procedure of unmounting the volume before unplugging the USB cable.

Problem: the "Connected" screen didn't disappear, even after several minutes!

I tried pressing the "power" button several times. Nothing happened. I pressed "Reset": nothing. Then, I managed to get it to reboot after pressing first Reset, then Power.

OK, I thought, just reboot and here we are...

But no! The screen indicating booting in progress appeared and stayed there. The system was stuck again: I couldn't access to the library screen.

Once again, there was nothing I could do, short of rebooting with reset + power. And then it was the "wait while I boot" screen again...

This is the first time this has happened. I already transfered files in both the Cybook and the SD card without any problem. Now, it's stuck and I don't know what to do.

I don't know if anyone had the same trouble?

If this persist, I'll e-mail it to Cybook. If it's a bug, they need to know about it.

tompe · 11-11-2007, 04:41 PM

Maybe you can reboot with the USB cable connected and if it works remove the fonts you added. I tested to add a lot of fonts but it only took very long time after I disconnected the cable until the library appeared again. But when I tried to choose one of the new fonts the unit rebooted so the font handling code definitely seems to be buggy.

IreneDelse · 11-11-2007, 05:25 PM

I tried: rebooted the Cybook with the USB cable still connected and removed the fonts. Then unconnected and waited for the library screen to come back...

And it doesn't come back! So I'm stuck again.

tompe · 11-11-2007, 05:28 PM

There was a font cache file in the system directory mentioned in another thread that could be removed. It was called .fonts.cache-1. Maybe removing this file will help.

IreneDelse · 11-11-2007, 06:10 PM

No, it didn't help. I still have the same problem. If I reboot the Cybook, it gets stuck at the booting screen stage, if I plug it into the PC, I can access the files, but once I disconnect, I can get back to the library...

I've e-mailed Bookeen about the problem, and hope they have a solution.

kleykenb · 11-12-2007, 06:19 AM

Quote:

Originally Posted by IreneDelse

No, it didn't help. I still have the same problem. If I reboot the Cybook, it gets stuck at the booting screen stage, if I plug it into the PC, I can access the files, but once I disconnect, I can get back to the library...

I've e-mailed Bookeen about the problem, and hope they have a solution.

Did you try the reset produre ?
There is a little hole at the back, press it and it will reset the Cybook !

CommanderROR · 11-12-2007, 06:25 AM

I remember that Delphidb96 once had a similar problem with his preview unit...he had to reflash it if I remember correctly. Reset would be the first thing to try though...

EDIT: I just reread your first post and realized that you already tried the reset...so that won't work I guess...

IreneDelse · 11-12-2007, 07:25 AM

No, the reset button didn't resolve the problem, but thanks for trying to help.

Now, I've just remembered that shortly before my Cybook got stuck, I didn't only add a few fonts, but also deleted some ebook files in the /eBooks folder. Maybe I did a mistake and deleted a file I shouldn't have? A file with parameters or other necessary data?

Could someone tell me what files were in the /eBooks folder when they received it, appart from the free ebooks and ebook samples?

HarryT · 11-12-2007, 07:30 AM

Try deleting your "Fonts" folder entirely and see if that helps.

kleykenb · 11-12-2007, 07:41 AM

Quote:

Originally Posted by IreneDelse

No, the reset button didn't resolve the problem, but thanks for trying to help.

Now, I've just remembered that shortly before my Cybook got stuck, I didn't only add a few fonts, but also deleted some ebook files in the /eBooks folder. Maybe I did a mistake and deleted a file I shouldn't have? A file with parameters or other necessary data?

Could someone tell me what files were in the /eBooks folder when they received it, appart from the free ebooks and ebook samples?

I was too quick earlier, sorry I was about to go to lunch when I read your cry for help and did not take the time to read your whole mail before sugesting the reset you had already tried.
As for "what's on the Cybook" : it's detailed in the manual that only one directory is absolutely required for it to work , I believe it's called /System but I do not have the Manual in front of me, all the other directories (/eBooks /Music, ... ) are therefor in the context of this problem of no importance. Hope that helps ?
If you want I'll tar/gzip the /System on my Cybook later on and send it to you , just let me know ... (Ill be home in 5 hours time though).

IreneDelse · 11-12-2007, 07:49 AM

Hi all! Thanks for your help! I tried deleting completely the /Fonts folder as Harry suggested, and it worked! The library screen has come back, and I could select and open books again.

I'll email a note to Bookeen, to let them know about the bug.

Thanks again, I'm glad to be able to use this very, very cool reader again.

(But I sure hope they fix the fonts bug in the next 2.0 firmware...)

HarryT · 11-12-2007, 08:02 AM

Excellent - delighted to hear that it worked

. Yes, there do appear to be some definite bugs associated with adding fonts, but deleting what you've added always appears to solve the problem. There are certain fonts that it appears that the Gen3 just can't handle.

All the fonts supplied with Windows appear to work OK, though, so it you stick to those (Arial, Times New Roman, etc) you should be fine.

sm69lover · 11-16-2007, 10:30 PM

My gen3 also stuck after adding some fonts from windows xp. But now even I tried to remove everything except the system folder. It still cannot work. Only usb connection is viable. Any suggestion?

tompe · 11-17-2007, 04:15 AM

You can try to remove the font cache file in system/ mentioned above if you did not already do that.

HarryT · 11-17-2007, 05:57 AM

Deleting the "Fonts" folder and deleting the ".fonts.cache-1" file from the system folder, then doing a reset, should certainly fix the problem.

11-11-2007, 04:19 PM	#1
IreneDelse Groupie Posts: 154 Karma: 589 Join Date: Nov 2007 Location: Paris Device: Bookeen Cybook Gen3 & Opus	Cybook stuck after disconnected? I was very happy with my Cybook until this afternoon. I wanted to add new fonts. As I had already added some the day before, I thought it would be easy... So I booted the Cybook, connected to my Linux computer and transfered a few files - new fonts, IIRC. Then I disconnected, using the correct procedure of unmounting the volume before unplugging the USB cable. Problem: the "Connected" screen didn't disappear, even after several minutes! I tried pressing the "power" button several times. Nothing happened. I pressed "Reset": nothing. Then, I managed to get it to reboot after pressing first Reset, then Power. OK, I thought, just reboot and here we are... But no! The screen indicating booting in progress appeared and stayed there. The system was stuck again: I couldn't access to the library screen. Once again, there was nothing I could do, short of rebooting with reset + power. And then it was the "wait while I boot" screen again... This is the first time this has happened. I already transfered files in both the Cybook and the SD card without any problem. Now, it's stuck and I don't know what to do. I don't know if anyone had the same trouble? If this persist, I'll e-mail it to Cybook. If it's a bug, they need to know about it.

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11-11-2007, 04:41 PM	#2
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	Maybe you can reboot with the USB cable connected and if it works remove the fonts you added. I tested to add a lot of fonts but it only took very long time after I disconnected the cable until the library appeared again. But when I tried to choose one of the new fonts the unit rebooted so the font handling code definitely seems to be buggy.

11-11-2007, 05:25 PM	#3
IreneDelse Groupie Posts: 154 Karma: 589 Join Date: Nov 2007 Location: Paris Device: Bookeen Cybook Gen3 & Opus	I tried: rebooted the Cybook with the USB cable still connected and removed the fonts. Then unconnected and waited for the library screen to come back... And it doesn't come back! So I'm stuck again.

11-11-2007, 05:28 PM	#4
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	There was a font cache file in the system directory mentioned in another thread that could be removed. It was called .fonts.cache-1. Maybe removing this file will help.

11-11-2007, 06:10 PM	#5
IreneDelse Groupie Posts: 154 Karma: 589 Join Date: Nov 2007 Location: Paris Device: Bookeen Cybook Gen3 & Opus	No, it didn't help. I still have the same problem. If I reboot the Cybook, it gets stuck at the booting screen stage, if I plug it into the PC, I can access the files, but once I disconnect, I can get back to the library... I've e-mailed Bookeen about the problem, and hope they have a solution.

11-12-2007, 06:25 AM	#7
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	I remember that Delphidb96 once had a similar problem with his preview unit...he had to reflash it if I remember correctly. Reset would be the first thing to try though... EDIT: I just reread your first post and realized that you already tried the reset...so that won't work I guess...

11-12-2007, 07:25 AM	#8
IreneDelse Groupie Posts: 154 Karma: 589 Join Date: Nov 2007 Location: Paris Device: Bookeen Cybook Gen3 & Opus	No, the reset button didn't resolve the problem, but thanks for trying to help. Now, I've just remembered that shortly before my Cybook got stuck, I didn't only add a few fonts, but also deleted some ebook files in the /eBooks folder. Maybe I did a mistake and deleted a file I shouldn't have? A file with parameters or other necessary data? Could someone tell me what files were in the /eBooks folder when they received it, appart from the free ebooks and ebook samples?

11-12-2007, 07:30 AM	#9
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Try deleting your "Fonts" folder entirely and see if that helps.

11-12-2007, 07:49 AM	#11
IreneDelse Groupie Posts: 154 Karma: 589 Join Date: Nov 2007 Location: Paris Device: Bookeen Cybook Gen3 & Opus	Hi all! Thanks for your help! I tried deleting completely the /Fonts folder as Harry suggested, and it worked! The library screen has come back, and I could select and open books again. I'll email a note to Bookeen, to let them know about the bug. Thanks again, I'm glad to be able to use this very, very cool reader again. (But I sure hope they fix the fonts bug in the next 2.0 firmware...)

11-12-2007, 08:02 AM	#12
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Excellent - delighted to hear that it worked . Yes, there do appear to be some definite bugs associated with adding fonts, but deleting what you've added always appears to solve the problem. There are certain fonts that it appears that the Gen3 just can't handle. All the fonts supplied with Windows appear to work OK, though, so it you stick to those (Arial, Times New Roman, etc) you should be fine.

11-16-2007, 10:30 PM	#13
sm69lover Member Posts: 10 Karma: 10 Join Date: Nov 2007 Device: Bookeen GEn3	My gen3 also stuck after adding some fonts from windows xp. But now even I tried to remove everything except the system folder. It still cannot work. Only usb connection is viable. Any suggestion?

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11-17-2007, 04:15 AM	#14
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	You can try to remove the font cache file in system/ mentioned above if you did not already do that.

11-17-2007, 05:57 AM	#15
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Deleting the "Fonts" folder and deleting the ".fonts.cache-1" file from the system folder, then doing a reset, should certainly fix the problem.