07-14-2012, 10:56 AM | #16 | |||||
Evangelist
Posts: 490
Karma: 1665031
Join Date: Nov 2010
Location: Vancouver Island, Nanaimo
Device: K2 (retired), Kobo Touch (passed to the wife), KGlo, Galaxy TabPro
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Did some Googling... interesting stats: Quote:
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I also found this: Quote:
Last edited by Danger; 07-14-2012 at 11:10 AM. |
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07-14-2012, 11:25 AM | #17 |
Wizard
Posts: 2,454
Karma: 5469320
Join Date: Jul 2010
Device: Kobo
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For those who think Kobo is the only one with any issues and they that they don't communicate very well, check out this thread: https://www.mobileread.com/forums/sho...ghlight=Freeze. This was almost A MONTH after they released the PRS-1 and was the 1st official comment from Sony about freeze issues users were having ON BRAND NEW, JUST RELEASED DEVICES. No beta testing there either i guess. Is Kobo perfect - no, but at least they are working to fix the problem in a timely manner.
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07-14-2012, 11:47 AM | #18 | |
No Comment
Posts: 3,238
Karma: 23878043
Join Date: Jan 2012
Location: Australia
Device: Kobo: Not just an eReader, it's an adventure!
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07-14-2012, 12:00 PM | #19 | |
Enthusiast
Posts: 26
Karma: 6096
Join Date: Oct 2011
Location: Saskatchewan
Device: Kobo WiFi and Kobo Touch
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If someone punches me in the face, I am not comforted by being told that someone else was punched in the face too. |
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07-14-2012, 12:20 PM | #20 |
Evangelist
Posts: 490
Karma: 1665031
Join Date: Nov 2010
Location: Vancouver Island, Nanaimo
Device: K2 (retired), Kobo Touch (passed to the wife), KGlo, Galaxy TabPro
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I know, I do it myself when I have had a bad experience with something or somewhere. I was deliberately underestimating...
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07-14-2012, 01:23 PM | #21 | |
Wizard
Posts: 2,454
Karma: 5469320
Join Date: Jul 2010
Device: Kobo
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07-14-2012, 03:23 PM | #22 |
Wizard
Posts: 1,775
Karma: 2694823
Join Date: Dec 2011
Location: The Netherlands
Device: Kobo Touch, Glo, Clara HD
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07-14-2012, 03:42 PM | #23 | |
Guru
Posts: 777
Karma: 6356004
Join Date: Jan 2012
Device: Kobo Touch
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Quote:
My problems with Kobo over this update are not over their tech problems. Those are extremely annoying for anyone affected, there appears to have been holes somewhere in the development and testing process, and they may have lost some existing or prospective users as a result but at least they seem to be addressing the problems and I agree that in the overall scheme of things there are a lot worse reactions to similar situations out there. My real beef is the addition of marketing/advertising pushes to a product which was bought without them and, even more, the tone of the way these are justified e.g. on their blog where they're touted as "improving your reading experience". They don't improve my reading experience, only an idiot, or a liar, would think that they do. They've let the liars, marketing, drive the process. They let the liars talk to their customers as though they're idiots. And somewhere in Toronto some marketroid, who's not nearly as smart as he thinks he is, is ticking off their customers, their best referral source of new business, every time he opens his mouth or insists on perverting the development of new firmware. Then the apologists come out and say "they have to have this if they're going to survive". They don't. The best way to survive, as proven over and over again by countless businesses, is to listen to your customers and provide them with what they want with the best customer service you can manage. Research has proven many times that gaining a new customer is many times more expensive than retaining an existing customer, and that the best source of new business is existing, satisfied customers. Piss them off at your peril. |
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07-14-2012, 07:21 PM | #24 | |
Nameless Being
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Now I don't understand why because I'm not one of those people. Yet it would be arrogant of me to assume that Kobo's rise or fall depends upon my personal opinion on such matters. (Actually, I do sort of understand it. I am highly concerned about privacy and usually make decisions that reflect that. On the other hand, I am giving up a lot of convenience when I disable or work around features on these devices. I could, for example, purchase a book in less than a minute with the Touch's store. It takes much longer if I conduct the same transaction using means that protect at least some of my privacy.) |
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07-14-2012, 07:26 PM | #25 | |
Enthusiast
Posts: 35
Karma: 296
Join Date: Apr 2012
Location: Adelaide, Australia
Device: Kobo Touch
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Communication from Kobo support was good too, the only issue the need to repeat the same steps three times. But that is the reality of dealing with tech support it seems, no matter what. |
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07-14-2012, 09:40 PM | #26 | |
Guru
Posts: 777
Karma: 6356004
Join Date: Jan 2012
Device: Kobo Touch
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Quote:
What I do think is arrogant is the way they are represented in areas such as their blog. If they said "We've added three tabs to make it easier for you to get our recommendations and buy from us" I still wouldn't want it but I could live with the explanation, at least it's honest. Telling me they're "improving my reading experience" when it isn't and wrapping it in "Golly gee, look what we've done for you" when it's more honest to say "Golly gee, look how we're trying to persuade you to buy from us" just gets my goat. I dislike smarmy marketing that thinks it's fooling people and I particularly resent 1984 newspeak that twists the reality of what's being done. To coin a phrase it's "thoughtcrime" In general I don't get irate about things I don't care about. The opposite of love isn't hate, it's indifference. What annoys me here is that I had high hopes of the Kobo, I still do, and it does frustrate me when I feel that someone is messing it up. Particularly when I feel a marketroid is involved. Anyway, they'll do what they do, and I'll react accordingly. |
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07-15-2012, 06:05 AM | #27 | |
Fanatic
Posts: 565
Karma: 1113286
Join Date: Jul 2010
Location: Sunshine Coast Australia
Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo
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I have absolutely no interest in reading life or facebook. I don't want a clock on my Kobo or a dictonary. But I do know that some or all of these things are very important to other people. Why should the fact that I don't want them mean that nobody else can have them either? I actually like looking at the recommendations on the website!! (Now I feel like I have confessed to a serious crime!) As I don't purchase directly from my Kobo I don't want them on my Kobo but I expect that someone who does purchase directly on their Kobo would think that the recommendations (or advertising as others are calling it) would be beneficial. We are all different and want slightly different things from our Kobos. I think it would be great if we could show or hide the features that we all value. |
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07-15-2012, 08:09 AM | #28 | |
Grand Sorcerer
Posts: 7,166
Karma: 63764653
Join Date: Feb 2009
Device: Kobo Glo HD
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I can see the update problems possibly slipping through testing, but the slow page turns for side loaded epubs? |
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07-15-2012, 06:58 PM | #29 |
Junior Member
Posts: 1
Karma: 10
Join Date: Jul 2012
Device: Kobo Touch
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Hi there, this has just happened to me and I am at a loss as to how to proceed. You mentioned to simply enable the writing option. Now would that be on my Kobo? And if so, could you tell me where I could do this?
Sorry, not quite savvy with this e-reader yet. Just so you know, both my Calibrend my Kobo are updated and I have performed the Factory Reset. I am also new to the Forum, so I apologize in advance for any missteps! Thanks in advance! |
07-15-2012, 07:32 PM | #30 | |
Wizard
Posts: 2,454
Karma: 5469320
Join Date: Jul 2010
Device: Kobo
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Welcome to the forum! https://www.mobileread.com/forums/sho...d.php?t=184771 |
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