Odyssey Odyssey bricked & how to fill in ticket with Bookeen??

Bookripper · 02-28-2013, 02:54 AM

Totally out of the blue, my Odyssey freezes after startup. A hard reboot opens the updating screen, followed by an error. sometimes after startup it goes into sleep mode and I have to push the power button for 15 seconds and then is starts up to a frozen screen again. I didnt connect it to a pc for over a week or did anything wrong.

Bookeen needs a serial number but I can't access my device and the message on their website wont send without the serial number added to the ticket. Any suggestions?

EowynCarter · 02-28-2013, 05:12 AM

The serial number is written on the cybook, it's the number on the back.

Bookripper · 02-28-2013, 05:59 AM

Ah ok thanks Eowyn, I didnt see it with the cover over it.

I just dont get it.

all of a sudden (I did not remove the SD card or connect the odyssey to a pc in a few weeks, so nothing done wrong there) I get these "startup" loops. After startup I get a frozen screen. Sometimes the touchscreen works for a few seconds, but it always freezes after that. I managed to do a reinitialisation in those few seconds, but without much effect. my battery was half-full when the problems started. I recharged it and since it's full, I have those few seconds of touchscreen. When I scan the SD card or the odyssey for errors, there is no problem. I can also move books on the sd card and the internal memory. my battery-indicator also suddenly showed an empty battery, when it was for 80% charged. that disappeared after a while and now it shows full. Is the problem battery-related?? I dont know... A month ago I had to do a reboot too, when the battery was half-full, but it was fixed with the reboot. It's almost like it starts acting funny when my battery life is down to 50%...

in less than 2 weeks I'm going for a 3 month trip to Southeast-Asia. Half the time there, I'm reading books... This is not the right time for crap like this....

Billi · 02-28-2013, 06:10 AM

Yes, I would think your problem is battery-related. Before sending the device to Bookeen I would charge it once more thoroughly.

Bookripper · 02-28-2013, 06:53 AM

I was also thinking that, but it feels like I'm just postphoning the problem. If problems start everytime my battery is at 50%, they should replace it.

EowynCarter · 02-28-2013, 08:02 AM

Yeap, might be the battery. On the other hand, the updating screen when no update is planned ? Wait, do you have a SD with the "cybupdate.bat" inside ?

I would suggest doing a scandisk of the internal memory.

Bookripper · 02-28-2013, 08:16 AM

the updating screen comes only if I do a startup when holding the "menu"-button. I removed the SD card to narrow down what the problem could be. I did over 5 scandisk tests, they all came clean. The first two times, my pc indicated a problem and suggested the scan + repair of damaged sectors, but those tests also gave no errors...

I'm still charging it, but the light was already green a few hours ago.

EowynCarter · 02-28-2013, 08:49 AM

Quote:

my pc indicated a problem and suggested the scan + repair of damaged sectors

Sure sign the internal memory is somehow broken.
Maybe a format would do, not sure, if windows have stopped complaining.

Bookripper · 02-28-2013, 10:17 AM

It's not the first time I had windows rapporting a problem when connecting the odyssey to a pc. But I thought the problem was the SD card or some Ebooks filled with errors, after I did some Sigil "editing" on them (before I discovered the Flightcrew function and learnt some Css basics.) And it always got fixed on the first try.

This formatting, I can do it from windows as you would format a normal HD? Select the Cybook drive + Right-click & Format? This will not remove the software? And will this not ruin my warranty?

EowynCarter · 02-28-2013, 03:55 PM

Yes, yes (FAT 32 only, not exFat or ext3 !!) , only the part on the visible partition system is not there, and no.

And of course, backup the content before

It will clean preferences too.

Bookripper · 03-01-2013, 03:43 AM

Nope, nothing worked, I just hope Bookeen will fix this fast enough. thanks for your advice though, got some karma coming your way!

Bookripper · 04-19-2013, 12:50 AM

Update:
Bookeen sent me back the same device. It showed a choppy performance from the first startup and after a few weeks it broke down again, the same problem as before. Now, after a few months of what I can only describe as "totally retarded communication" , they finally refunded my money.

To describe some of the communication: Immediately after i got it back, i rapported the problem and got following reply: '' your device has been fully tested and works correct''. So i sent them back:"i told you two times that the problems start when the battery is at 50 %, i sent it fully charged and i got it back fully charged, so how can you guarantee me that you tested it 100%?". Reply from bookeen: '' sir, do not hesitate to contact us if you have any problems with the Odyssey''......

So after i contacted them 2 times about a problem, they say: ''do not hesitate to contact us if there's a problem''. Sorry, but that's some retarded BS.

So to find out what their ''complete checkup'' actually means, i started fiddling with my bricked device. I discovered that if you press the L + R button and then simultaneously press the Power-button, you restart the device in ''service mode''. Here you can test every different segment, as well as do a reboot/power down. My device passed all tests, and i can reboot it as much as i like using service mode and sometimes even by holding the Power-button, but it freezes a few seconds after startup. Sometimes i'm fast enough to reinitialise, but when it starts up again it freezes on the ''language setting'' screen. One time i could even open a book and scroll through the pages, but when i stopped doing this for 3 seconds, who could have guessed, it froze again.

I am very disappointed in the overall quality of ereaders. It might be possible that i swapped the sd card when it was in sleep mode (on the home screen, not in an open book) instead of fully powered off, but should that result in a bricked device?? That stuff should be fixed with a reboot or a reinitialisation. Such total crap software.... it's like a combination of gambling and praying when you buy an ereader.and it's not like they are cheap, even a piece of rubber for a cover costs you 30 euros...

If anybody has some further tips on how i can reset or reflash this thing or something, let me know.

Bookripper · 04-19-2013, 12:54 AM

Tips on a stable ereader that can handle a few thousand books properly are also appreciated. I dont care about the price, i just want something i can rely on.

EowynCarter · 04-19-2013, 04:31 AM

Quote:

Originally Posted by Bookripper

Tips on a stable ereader that can handle a few thousand books properly are also appreciated. I dont care about the price, i just want something i can rely on.

Odyssey software is stable, never had much trouble there.

Hardware, however... I sent yet an other odyssey to bookeen this morning, power on/off stooped working.
But I won't be giving up ePub support, or folder view, or the physical buttons.

Was it the same one they sent back ? Just one point : as a tech, this kind of seemingly random problem is a major pain to figure out.

I was glad to see that bookeen invested in a proper ticket system though, and their response times are back to normal.

WS64 · 04-19-2013, 05:40 AM

I also think that Odyssey is the best reader for many books, I have a few thousands on mine. I can compare it directly to my Kobo Touch which also helds the same books, but it is always a problem with long delays after putting new books on it until they got indexed. nothing like that on the Odyssey. My Kindle gave up long ago, no SD card means not many books, plus Kindle needs so much space for indexing...
Too bad your Odyssey seems to be a bad one, but if I read your post right you got your money back but still have the Odyssey? In that case give it a 2nd chance and buy a new Frontlight!

02-28-2013, 02:54 AM	#1
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	Odyssey bricked & how to fill in ticket with Bookeen?? Totally out of the blue, my Odyssey freezes after startup. A hard reboot opens the updating screen, followed by an error. sometimes after startup it goes into sleep mode and I have to push the power button for 15 seconds and then is starts up to a frozen screen again. I didnt connect it to a pc for over a week or did anything wrong. Bookeen needs a serial number but I can't access my device and the message on their website wont send without the serial number added to the ticket. Any suggestions?

02-28-2013, 10:17 AM	#9
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	It's not the first time I had windows rapporting a problem when connecting the odyssey to a pc. But I thought the problem was the SD card or some Ebooks filled with errors, after I did some Sigil "editing" on them (before I discovered the Flightcrew function and learnt some Css basics.) And it always got fixed on the first try. This formatting, I can do it from windows as you would format a normal HD? Select the Cybook drive + Right-click & Format? This will not remove the software? And will this not ruin my warranty? Last edited by Bookripper; 02-28-2013 at 10:44 AM.

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02-28-2013, 05:12 AM	#2
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	The serial number is written on the cybook, it's the number on the back.

02-28-2013, 05:59 AM	#3
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	Ah ok thanks Eowyn, I didnt see it with the cover over it. I just dont get it. all of a sudden (I did not remove the SD card or connect the odyssey to a pc in a few weeks, so nothing done wrong there) I get these "startup" loops. After startup I get a frozen screen. Sometimes the touchscreen works for a few seconds, but it always freezes after that. I managed to do a reinitialisation in those few seconds, but without much effect. my battery was half-full when the problems started. I recharged it and since it's full, I have those few seconds of touchscreen. When I scan the SD card or the odyssey for errors, there is no problem. I can also move books on the sd card and the internal memory. my battery-indicator also suddenly showed an empty battery, when it was for 80% charged. that disappeared after a while and now it shows full. Is the problem battery-related?? I dont know... A month ago I had to do a reboot too, when the battery was half-full, but it was fixed with the reboot. It's almost like it starts acting funny when my battery life is down to 50%... in less than 2 weeks I'm going for a 3 month trip to Southeast-Asia. Half the time there, I'm reading books... This is not the right time for crap like this....

02-28-2013, 06:10 AM	#4
Billi Wizard Posts: 3,388 Karma: 14190103 Join Date: Jun 2009 Location: Berlin Device: Cybook, iRex, PB, Onyx	Yes, I would think your problem is battery-related. Before sending the device to Bookeen I would charge it once more thoroughly.

02-28-2013, 06:53 AM	#5
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	I was also thinking that, but it feels like I'm just postphoning the problem. If problems start everytime my battery is at 50%, they should replace it.

02-28-2013, 08:02 AM	#6
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Yeap, might be the battery. On the other hand, the updating screen when no update is planned ? Wait, do you have a SD with the "cybupdate.bat" inside ? I would suggest doing a scandisk of the internal memory.

02-28-2013, 08:16 AM	#7
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	the updating screen comes only if I do a startup when holding the "menu"-button. I removed the SD card to narrow down what the problem could be. I did over 5 scandisk tests, they all came clean. The first two times, my pc indicated a problem and suggested the scan + repair of damaged sectors, but those tests also gave no errors... I'm still charging it, but the light was already green a few hours ago.

02-28-2013, 03:55 PM	#10
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Yes, yes (FAT 32 only, not exFat or ext3 !!) , only the part on the visible partition system is not there, and no. And of course, backup the content before It will clean preferences too.

03-01-2013, 03:43 AM	#11
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	Nope, nothing worked, I just hope Bookeen will fix this fast enough. thanks for your advice though, got some karma coming your way!

04-19-2013, 12:50 AM	#12
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	Update: Bookeen sent me back the same device. It showed a choppy performance from the first startup and after a few weeks it broke down again, the same problem as before. Now, after a few months of what I can only describe as "totally retarded communication" , they finally refunded my money. To describe some of the communication: Immediately after i got it back, i rapported the problem and got following reply: '' your device has been fully tested and works correct''. So i sent them back:"i told you two times that the problems start when the battery is at 50 %, i sent it fully charged and i got it back fully charged, so how can you guarantee me that you tested it 100%?". Reply from bookeen: '' sir, do not hesitate to contact us if you have any problems with the Odyssey''...... So after i contacted them 2 times about a problem, they say: ''do not hesitate to contact us if there's a problem''. Sorry, but that's some retarded BS. So to find out what their ''complete checkup'' actually means, i started fiddling with my bricked device. I discovered that if you press the L + R button and then simultaneously press the Power-button, you restart the device in ''service mode''. Here you can test every different segment, as well as do a reboot/power down. My device passed all tests, and i can reboot it as much as i like using service mode and sometimes even by holding the Power-button, but it freezes a few seconds after startup. Sometimes i'm fast enough to reinitialise, but when it starts up again it freezes on the ''language setting'' screen. One time i could even open a book and scroll through the pages, but when i stopped doing this for 3 seconds, who could have guessed, it froze again. I am very disappointed in the overall quality of ereaders. It might be possible that i swapped the sd card when it was in sleep mode (on the home screen, not in an open book) instead of fully powered off, but should that result in a bricked device?? That stuff should be fixed with a reboot or a reinitialisation. Such total crap software.... it's like a combination of gambling and praying when you buy an ereader.and it's not like they are cheap, even a piece of rubber for a cover costs you 30 euros... If anybody has some further tips on how i can reset or reflash this thing or something, let me know.

04-19-2013, 12:54 AM	#13
Bookripper Connoisseur Posts: 76 Karma: 1026134 Join Date: Oct 2012 Device: Too much to remember	Tips on a stable ereader that can handle a few thousand books properly are also appreciated. I dont care about the price, i just want something i can rely on.

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04-19-2013, 05:40 AM	#15
WS64 ♫ Posts: 660 Karma: 506380 Join Date: Aug 2010 Location: Germany Device: Kobo Aura / PB Lux 2 / Bookeen Frontlight / Kobo Mini / Nook Color	I also think that Odyssey is the best reader for many books, I have a few thousands on mine. I can compare it directly to my Kobo Touch which also helds the same books, but it is always a problem with long delays after putting new books on it until they got indexed. nothing like that on the Odyssey. My Kindle gave up long ago, no SD card means not many books, plus Kindle needs so much space for indexing... Too bad your Odyssey seems to be a bad one, but if I read your post right you got your money back but still have the Odyssey? In that case give it a 2nd chance and buy a new Frontlight!