Nov Patch doesn't fix Wake-from-Sleep bug

borisb · 11-25-2011, 12:39 PM

I just tried to wake up my Vox, and it didn't wake up. Had to press and hold the power button for 10 seconds to power it off, then power it back on.

Sadly, yesterday's patch doesn't seem to be effective (in my case) in its primary goal.

KoboJW · 11-25-2011, 01:33 PM

How long was it asleep for? More or less than one minute?

If others are still seeing this issue, please post in this thread.

James

Haesslich · 11-25-2011, 01:33 PM

Just to be sure, did the OS update? There should be a new version number if so. Also, did you unroot before the upgrade? I haven't seen it come back yet (knock on wood), and I did unroot and left the device plugged in to do it. Also, I had just reset following the sleep of death.

borisb · 11-25-2011, 01:59 PM

It was asleep for a couple of hours; I typically didn't have problems waking it up after just a minute or so. It was not rooted before or after I updated. The version indicates a Nov 17, 2011 patch date (i.e., when the patch was built).

dmacmart · 11-25-2011, 02:08 PM

I started another thread - mine never had this problem (or virtually never). Now, however, I have to hard-reset (10-second power switch) every time I turn it on it seems. Off for more than a minute.

I am also getting the screen freezing when going to home screen - occasionally, not always. 10-sec power switch fixes that too.

voxy · 11-25-2011, 03:04 PM

Mine also fails to wake from sleep. It was asleep for between 5 to 10 minutes. Had to press and hold the power button for 10 seconds to power it off, then power it back on.

I confirmed I have the Nov 17, 2011 update.

ne0rmatrix · 11-25-2011, 11:25 PM

I had a few issues before update. I only got the device on the 23rd but did not have any real issues with device. I did notice it did not always wake from sleep. Now every time i wake from sleep it fails to start. I have to press power button for ten seconds to restart device. I tried master reset and this did not fix issue. I have previouslly rooted device and did not unroot before update. I then rerooted device after doing master reset. Then unrooted. This made the device a little more stable.

Now i had a un-rooted updated device. So i did a master reset and only downloaded the kepubs and loaded some drm free epubs from calibre. I still have an issue with wake from sleep. 9 out of 10 attempts to wake from sleep fail. I love the device but the update made things worse for me. I have no sd card in the side yet. So i dont think that is the issue. I did root the device and then update without un-rooting and that could be an issue.

I am going to look around and see if i can reapply firmware upgrade to see if that helps but i have read how to do that yet. I will look around these forums too see if its possible. I know and did do this with the touch edition.

Haesslich · 11-26-2011, 12:51 AM

I wonder if not unrooting before the update caused issues? It's actually WORKING for me now after the update, without having to reset the device all the time. Battery drain issues also seem to have improved. Unless you managed to do the full-fledged factory reset where it gives you all those prompts, I'm not sure if either of you actually updated correctly.

hpulley · 11-26-2011, 05:44 AM

At least once I got the wake from sleep last night after the 20111117 update. Battery was OK so it was not doing it all night I suspect.

Jesslynne · 11-26-2011, 10:37 AM

I dunno it updated for me fine. I had no problems until now. It took me three attempts at hardbooting to get it turned on this website morning.

49Kat · 11-26-2011, 11:55 AM

OK, this is going to be long. My Vox is a bit of a disaster this morning. It's fine as long as I don't put it into sleep mode.

--Powered up. Airplane mode. Reading a Kobo book. Bookmark was out of place, back one spot from where it should have been, but I found my place and carried on. Attempted to go back to the library. Library wouldn't open, then entire Vox froze. Screen went black. Vox unresponsive. Did 10s reset.

--Still in airplane mode. Had put into sleep mode with button. Attempted to wake. Woke up OK (on quote page). Unlocked, but other functions unresponsive. 10s reset done.

--Read a Kobo book. Put into sleep mode, airplane mode on, Kobo book still open. Later brought out of sleep mode. Vox unlocked (quote page showing, not the cover of the book I was reading. I have never seen the cover in this mode.) Kobo book I was reading showed on the page I was on, but Vox was unresponsive from there. Held down power button. Screen went black. Waited a bit, powered up with power button.

--Read Kobo book. Turned off Kobo app. Turned off airplane mode. Turned off wifi using widget. Put into sleep mode. Attempted to wake it up with power button about 10 minutes later. Unlocked OK. Tapped library icon at bottom of screen. Spin, spin, spin, spin, spin, spin, spin...library wouldn't load. Tapped the home button. Library closed. Tapped the 'read now' icon at bottom of screen. Spin, spin, spin, spin, spin, spin, spin. Kobo unresponsive to any other taps. Held down power button. Kobo shut off without displaying the shut down menu.

--Powered up. Since I had installed the Sony Reader app last night, I checked to see if it was running in the background, maybe it was the culprit. It was not running. I have not had it running at all today, actually. Kobo update is running. Opened Aldiko, works fine. Gallery works. Tapped home. Put in sleep mode, wifi off. Gave it about 15 minutes or so, attempted to wake it up. Vox unresponsive. Opened up the back, gave it that reset with the little button. Vox powered up. Everything seemed OK.

--Did a bit of reading from Kobo, closed Kobo. Put Vox into sleep mode.

--Attempted to wake from sleep mode. Lights came on behind the buttons at the bottom of the screen, but the screen remained black. Did the 10s reset.

--Turned off wifi, opened Kobo app and let library update. Checked for system update, none required it said.

--I went into manage apps and shut down Lookout to see if it was the problem. Put into sleep mode. Attempted to awaken it a few minutes later. Managed to unlock it and get to the app screen and then the Vox was unresponsive from there. Pushed power button, screen went black.

I've done a second reset with the inside back button. The Vox is sitting in front of me, afraid to go to sleep now.

I don't know what on earth happened here. Things were fine last night. I thought this update had fixed the wake from sleep problem. I was in and out of sleep mode a lot yesterday, actually, and I used the Vox a lot after I installed the Sony reader as well. Last night I also downloaded some free books from Kindle, I downloaded all the books I had purchased from Sony using the Sony app. I did some browsing as well. I have books in various apps and I'm reading several at once across the different app platforms. I was going from Overdrive to Aldiko to Kobo to Sony (mainly with Sony just to figure out how the app functions, I was playing with it), and then I browsed a bit on Dolphin. The Vox's battery went yellow so I plugged it into the charger and I was using it while it was charging. I noticed the Vox became very sluggish and I figured I was being too demanding, so I restarted it and things got snappier after that. I then shut it off and left it to charge overnight. I had decided to try to leave it in airplane mode most of the day. I have been less than impressed with the battery life and I wanted to see if leaving it in airplane mode would help conserve the battery.

As I said, I don't understand what just happened here, but this is really getting intolerable. I mean, if I can't even put it into sleep mode without having to do this big reset each and every time...

I was just reading this over in preview and decided to shut off the Vox, since it hasn't had a graceful shut down since last night, what with all the crashes and freezes today.

P.S. Vox isn't rooted. Never has been, never will be.

Haesslich · 11-26-2011, 12:33 PM

Those experiences look like mine before updating and re-rooting. I've not had Kobo app issues or drain issues since the update, unlike before when I'd lose 30% in 4 hours sleep with wifi off... When it didn't lock up.

49Kat · 11-26-2011, 02:39 PM

Tale of woe continues:

So, we left off with my having done a proper shut down.

Powered back up. Left it on, changed the display setting to power off after 15 seconds. I let it do that a few times and woke it back up right away. Maybe it doesn't like being put to sleep with the button? I changed the power off display setting to 10 minutes and left it.

So after this seemed to be working, I read for a bit, turned on the wifi, browsed. Searched the Kobo store for a book,which they didn't have (lousy search feature on that site, BTW, and no way to filter the results from the Vox app). I ended up buying the book from the Kindle app. Read some of the book from the Kindle app. Decided to change to airplane mode, so I pressed the power button to bring up the menu, but too quickly. Darn, it went to sleep. Sleep of death? I quickly pressed the power button again and the Vox came back on. I was able to continue to read, the Vox wasn't frozen. I pressed the power button longer this time until the menu came up, then put it into airplane mode. I went for lunch, left the Vox to go into sleep mode on its own.

Attempted to wake up, unlocked and no further action was possible. Vox unresponsive. 10s reset.

Checked to see what applications were running. Gallery wallpaper...hmm, I had made that change, had one of my own pictures as the wallpaper. I changed it to one of Kobo's preinstalled wallpapers. Used the button to put it into sleep mode. Left it a few minutes, woke it up. Froze on 2nd tap into function (tap app button, tap an app, and no response). Pushed power button and held it. Black screen. 10s reset. Powered up, everything's fine.

Turned off airplane mode. Turned on wifi, put to sleep with button. Woke up right away, no freeze up. Put into sleep mode again, left a bit longer. Woke up, got into Aldiko, started a book. Vox froze a few pages into the book. Hit power button briefly, all went black, non responsive. Held button down to do the 10s thing and heard a distinct click this time. Vox came on.

I've left it sitting idle while I type this and I see it's gone to sleep, so let's see what she does now...Oh, wifi is off.

OK, it's basically a very pretty coaster at the moment. I held the power button down until it shut off. I continued the count to "10-one thousand".

What am I supposed to do with this thing now? Power it completely off every time I set it down on the table?

Oh, I've got it running again.

Should I uninstall the Sony Reader? I don't see why that would be causing this when the app hasn't even been running when any of this has been going on. I had tried a game yesterday as well after the update, but I ended up uninstalling that because I didn't like the way it was rendering on the screen. But I wasn't having these issues last night at all. It just showed up today, and the Vox hadn't even connected to the internet yet at that point when all the funzies started.

James, are you here?

49Kat · 11-26-2011, 02:57 PM

My usage of the Vox would tend to be intermittent, might pick it up for quick use here and there throughout the day, but with this going on, that isn't going to be possible. I guess for now it might be easier on the Vox if I just turn it right off between uses. And may as well leave it on charge, too.

I wish I knew what happened to make this so much worse overnight. I had really thought the patch fixed this.

pokee · 11-26-2011, 04:28 PM

Mine seems to be fine so far. I let it sleep for 4 hours this morning and it's fine - didn't even drain much battery, even with WiFi left on. I am going to let it sleep for small chunks of time this afternoon and see what happens...

11-25-2011, 12:39 PM	#1
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	Nov Patch doesn't fix Wake-from-Sleep bug I just tried to wake up my Vox, and it didn't wake up. Had to press and hold the power button for 10 seconds to power it off, then power it back on. Sadly, yesterday's patch doesn't seem to be effective (in my case) in its primary goal.

11-25-2011, 01:33 PM	#2
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	How long was it asleep for? More or less than one minute? If others are still seeing this issue, please post in this thread. James Last edited by KoboJW; 11-25-2011 at 01:42 PM.

11-26-2011, 02:39 PM	#13
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	Tale of woe continues: So, we left off with my having done a proper shut down. Powered back up. Left it on, changed the display setting to power off after 15 seconds. I let it do that a few times and woke it back up right away. Maybe it doesn't like being put to sleep with the button? I changed the power off display setting to 10 minutes and left it. So after this seemed to be working, I read for a bit, turned on the wifi, browsed. Searched the Kobo store for a book,which they didn't have (lousy search feature on that site, BTW, and no way to filter the results from the Vox app). I ended up buying the book from the Kindle app. Read some of the book from the Kindle app. Decided to change to airplane mode, so I pressed the power button to bring up the menu, but too quickly. Darn, it went to sleep. Sleep of death? I quickly pressed the power button again and the Vox came back on. I was able to continue to read, the Vox wasn't frozen. I pressed the power button longer this time until the menu came up, then put it into airplane mode. I went for lunch, left the Vox to go into sleep mode on its own. Attempted to wake up, unlocked and no further action was possible. Vox unresponsive. 10s reset. Checked to see what applications were running. Gallery wallpaper...hmm, I had made that change, had one of my own pictures as the wallpaper. I changed it to one of Kobo's preinstalled wallpapers. Used the button to put it into sleep mode. Left it a few minutes, woke it up. Froze on 2nd tap into function (tap app button, tap an app, and no response). Pushed power button and held it. Black screen. 10s reset. Powered up, everything's fine. Turned off airplane mode. Turned on wifi, put to sleep with button. Woke up right away, no freeze up. Put into sleep mode again, left a bit longer. Woke up, got into Aldiko, started a book. Vox froze a few pages into the book. Hit power button briefly, all went black, non responsive. Held button down to do the 10s thing and heard a distinct click this time. Vox came on. I've left it sitting idle while I type this and I see it's gone to sleep, so let's see what she does now...Oh, wifi is off. OK, it's basically a very pretty coaster at the moment. I held the power button down until it shut off. I continued the count to "10-one thousand". What am I supposed to do with this thing now? Power it completely off every time I set it down on the table? Oh, I've got it running again. Should I uninstall the Sony Reader? I don't see why that would be causing this when the app hasn't even been running when any of this has been going on. I had tried a game yesterday as well after the update, but I ended up uninstalling that because I didn't like the way it was rendering on the screen. But I wasn't having these issues last night at all. It just showed up today, and the Vox hadn't even connected to the internet yet at that point when all the funzies started. James, are you here? Last edited by 49Kat; 11-26-2011 at 02:41 PM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle 2 Screensaver or Wake From Sleep Problem	JoeC	Amazon Kindle	13	04-03-2011 02:58 PM
[Bug + Patch] UnicodeDecodeError in new contentserver browse mode	koehli	Calibre	1	10-31-2010 11:28 AM
Bug Discovered in Sleep / Power Off - v1.4 Firmware	Ghoda	Kobo Reader	20	08-05-2010 09:56 AM
Shortcut to wake up? Way to increase time between idle & sleep-mode?	joe2010	Amazon Kindle	0	06-11-2010 08:41 PM
Convert LIT bug & patch	llasram	Workshop	4	12-30-2007 04:05 PM

11-25-2011, 01:33 PM	#3
Haesslich Fanatic Posts: 544 Karma: 1138182 Join Date: Sep 2009 Device: Kobo Touch,Glo,Mini,Aura/HD/One,H20, Sony PRS-300/600, Kindle 3-PW	Just to be sure, did the OS update? There should be a new version number if so. Also, did you unroot before the upgrade? I haven't seen it come back yet (knock on wood), and I did unroot and left the device plugged in to do it. Also, I had just reset following the sleep of death.

11-25-2011, 01:59 PM	#4
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	It was asleep for a couple of hours; I typically didn't have problems waking it up after just a minute or so. It was not rooted before or after I updated. The version indicates a Nov 17, 2011 patch date (i.e., when the patch was built).

11-25-2011, 02:08 PM	#5
dmacmart Fanatic Posts: 531 Karma: 696908 Join Date: Jul 2010 Location: Ottawa Canada Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch	I started another thread - mine never had this problem (or virtually never). Now, however, I have to hard-reset (10-second power switch) every time I turn it on it seems. Off for more than a minute. I am also getting the screen freezing when going to home screen - occasionally, not always. 10-sec power switch fixes that too.

11-25-2011, 03:04 PM	#6
voxy Junior Member Posts: 6 Karma: 12 Join Date: Oct 2011 Device: Vox	Mine also fails to wake from sleep. It was asleep for between 5 to 10 minutes. Had to press and hold the power button for 10 seconds to power it off, then power it back on. I confirmed I have the Nov 17, 2011 update.

11-25-2011, 11:25 PM	#7
ne0rmatrix Enthusiast Posts: 48 Karma: 16347 Join Date: Oct 2011 Location: Delta, B.C. Device: kobo Aura HD,Apple Ipad Mini,Samsung Galaxy Tab S 8.4,LG G4	I had a few issues before update. I only got the device on the 23rd but did not have any real issues with device. I did notice it did not always wake from sleep. Now every time i wake from sleep it fails to start. I have to press power button for ten seconds to restart device. I tried master reset and this did not fix issue. I have previouslly rooted device and did not unroot before update. I then rerooted device after doing master reset. Then unrooted. This made the device a little more stable. Now i had a un-rooted updated device. So i did a master reset and only downloaded the kepubs and loaded some drm free epubs from calibre. I still have an issue with wake from sleep. 9 out of 10 attempts to wake from sleep fail. I love the device but the update made things worse for me. I have no sd card in the side yet. So i dont think that is the issue. I did root the device and then update without un-rooting and that could be an issue. I am going to look around and see if i can reapply firmware upgrade to see if that helps but i have read how to do that yet. I will look around these forums too see if its possible. I know and did do this with the touch edition.

11-26-2011, 12:51 AM	#8
Haesslich Fanatic Posts: 544 Karma: 1138182 Join Date: Sep 2009 Device: Kobo Touch,Glo,Mini,Aura/HD/One,H20, Sony PRS-300/600, Kindle 3-PW	I wonder if not unrooting before the update caused issues? It's actually WORKING for me now after the update, without having to reset the device all the time. Battery drain issues also seem to have improved. Unless you managed to do the full-fledged factory reset where it gives you all those prompts, I'm not sure if either of you actually updated correctly.

11-26-2011, 05:44 AM	#9
hpulley Addict Posts: 288 Karma: 29760 Join Date: Nov 2011 Location: Ontario, Canada Device: Kobo Vox, Playbook32	At least once I got the wake from sleep last night after the 20111117 update. Battery was OK so it was not doing it all night I suspect.

11-26-2011, 10:37 AM	#10
Jesslynne Zealot Posts: 141 Karma: 126 Join Date: Nov 2011 Location: Manitoba, Canada Device: Kobo Vox, Kobo Mini	I dunno it updated for me fine. I had no problems until now. It took me three attempts at hardbooting to get it turned on this website morning.

11-26-2011, 11:55 AM	#11
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	OK, this is going to be long. My Vox is a bit of a disaster this morning. It's fine as long as I don't put it into sleep mode. --Powered up. Airplane mode. Reading a Kobo book. Bookmark was out of place, back one spot from where it should have been, but I found my place and carried on. Attempted to go back to the library. Library wouldn't open, then entire Vox froze. Screen went black. Vox unresponsive. Did 10s reset. --Still in airplane mode. Had put into sleep mode with button. Attempted to wake. Woke up OK (on quote page). Unlocked, but other functions unresponsive. 10s reset done. --Read a Kobo book. Put into sleep mode, airplane mode on, Kobo book still open. Later brought out of sleep mode. Vox unlocked (quote page showing, not the cover of the book I was reading. I have never seen the cover in this mode.) Kobo book I was reading showed on the page I was on, but Vox was unresponsive from there. Held down power button. Screen went black. Waited a bit, powered up with power button. --Read Kobo book. Turned off Kobo app. Turned off airplane mode. Turned off wifi using widget. Put into sleep mode. Attempted to wake it up with power button about 10 minutes later. Unlocked OK. Tapped library icon at bottom of screen. Spin, spin, spin, spin, spin, spin, spin...library wouldn't load. Tapped the home button. Library closed. Tapped the 'read now' icon at bottom of screen. Spin, spin, spin, spin, spin, spin, spin. Kobo unresponsive to any other taps. Held down power button. Kobo shut off without displaying the shut down menu. --Powered up. Since I had installed the Sony Reader app last night, I checked to see if it was running in the background, maybe it was the culprit. It was not running. I have not had it running at all today, actually. Kobo update is running. Opened Aldiko, works fine. Gallery works. Tapped home. Put in sleep mode, wifi off. Gave it about 15 minutes or so, attempted to wake it up. Vox unresponsive. Opened up the back, gave it that reset with the little button. Vox powered up. Everything seemed OK. --Did a bit of reading from Kobo, closed Kobo. Put Vox into sleep mode. --Attempted to wake from sleep mode. Lights came on behind the buttons at the bottom of the screen, but the screen remained black. Did the 10s reset. --Turned off wifi, opened Kobo app and let library update. Checked for system update, none required it said. --I went into manage apps and shut down Lookout to see if it was the problem. Put into sleep mode. Attempted to awaken it a few minutes later. Managed to unlock it and get to the app screen and then the Vox was unresponsive from there. Pushed power button, screen went black. I've done a second reset with the inside back button. The Vox is sitting in front of me, afraid to go to sleep now. I don't know what on earth happened here. Things were fine last night. I thought this update had fixed the wake from sleep problem. I was in and out of sleep mode a lot yesterday, actually, and I used the Vox a lot after I installed the Sony reader as well. Last night I also downloaded some free books from Kindle, I downloaded all the books I had purchased from Sony using the Sony app. I did some browsing as well. I have books in various apps and I'm reading several at once across the different app platforms. I was going from Overdrive to Aldiko to Kobo to Sony (mainly with Sony just to figure out how the app functions, I was playing with it), and then I browsed a bit on Dolphin. The Vox's battery went yellow so I plugged it into the charger and I was using it while it was charging. I noticed the Vox became very sluggish and I figured I was being too demanding, so I restarted it and things got snappier after that. I then shut it off and left it to charge overnight. I had decided to try to leave it in airplane mode most of the day. I have been less than impressed with the battery life and I wanted to see if leaving it in airplane mode would help conserve the battery. As I said, I don't understand what just happened here, but this is really getting intolerable. I mean, if I can't even put it into sleep mode without having to do this big reset each and every time... I was just reading this over in preview and decided to shut off the Vox, since it hasn't had a graceful shut down since last night, what with all the crashes and freezes today. P.S. Vox isn't rooted. Never has been, never will be.

11-26-2011, 12:33 PM	#12
Haesslich Fanatic Posts: 544 Karma: 1138182 Join Date: Sep 2009 Device: Kobo Touch,Glo,Mini,Aura/HD/One,H20, Sony PRS-300/600, Kindle 3-PW	Those experiences look like mine before updating and re-rooting. I've not had Kobo app issues or drain issues since the update, unlike before when I'd lose 30% in 4 hours sleep with wifi off... When it didn't lock up.

Advert

Advert

11-26-2011, 02:57 PM	#14
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	My usage of the Vox would tend to be intermittent, might pick it up for quick use here and there throughout the day, but with this going on, that isn't going to be possible. I guess for now it might be easier on the Vox if I just turn it right off between uses. And may as well leave it on charge, too. I wish I knew what happened to make this so much worse overnight. I had really thought the patch fixed this.

11-26-2011, 04:28 PM	#15
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Mine seems to be fine so far. I let it sleep for 4 hours this morning and it's fine - didn't even drain much battery, even with WiFi left on. I am going to let it sleep for small chunks of time this afternoon and see what happens...