07-31-2010, 01:57 PM | #1 |
Wizard
Posts: 2,999
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Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
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How is Customer Support?
I just found a broken Nook on eBay and while it's wending its way through the US Postal Service, I'd like to get some feedback on the response/turnaround time for Nook repairs? (Don't bother looking for another just yet, I already grabbed this one for $40.)
Derek |
07-31-2010, 07:43 PM | #2 |
Zealot
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Join Date: Jun 2010
Device: B&N NOOK 3G
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I don't think I've ever heard of a NOOK being repaired. They're all still under the original one-year manufacturer's warranty, so if it's a warranty problem, B&N simply ships a new NOOK.
If the NOOK is physically damaged and the owner didn't buy coverage against that, the NOOK is probably worthless. I don't think that B&N has a repair facility for NOOK. |
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07-31-2010, 09:55 PM | #3 | |
Wizard
Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
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Quote:
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07-31-2010, 10:15 PM | #4 |
Zealot
Posts: 140
Karma: 106318
Join Date: Jun 2010
Device: B&N NOOK 3G
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Call them and ask. 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.
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08-01-2010, 01:22 AM | #5 |
Wizard
Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
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I plan to, once the Nook actually arrives. These types always want to know serial numbers.
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