ATTENTION All Sony Reader owners (regarding the PRS-500 update) - Page 3

The Skwerl · 08-03-2008, 10:27 AM

I pretty much got the same response that tostigus@yahoo.c got. They refused to answer anything at all. Just many circles. That's just sad.

BCCISProf · 08-03-2008, 10:43 AM

I am a very satisfied user of the Sony Reader Model PRS-500 which was purchased on February 2007. I would urge you to consider issuing software updates for this model. I would add my voice to all those who have been requesting such an update.

It would impact negatively on Sony reputation as a technology leader if it did not provide support and updates for a product that is less than two years old.

The ability to use collections on SD cards, the use of ePub and PDF reflows would be an excellent addition to your product.

Thank you.

vivaldirules · 08-03-2008, 11:58 AM

Thanks for this info and thread, Nate. I've emailed my two cents asking for a firmware update for my one year old 500 to better handle PDFs and epub (as I sit imagining what it might be like to get beer on Reader. what will they think of next!)

Oh, Why Not? · 08-03-2008, 01:23 PM

ePub! ePub! ePub!

fdp · 08-03-2008, 02:23 PM

I've sent in my request to support. It is interesting to note the change in mood that an announcement about potential support for the PRS500 has created in this forum. I would hope that Sony notices this and realizes the immense value that continued updates for PRS500 owners will have in gaining the hearts and minds of e-book customers. I certainly appreciate Sony's willingness to reconsider the matter and hope that they do the right thing.

slayda · 08-03-2008, 03:09 PM

Quote:

Originally Posted by Taylor514ce

I don't own a PRS-500, but still enthusiastically support the idea of an upgrade. This would demonstrate a level of responsiveness from Sony that would be very encouraging.

I do have a PRS-500 but in all other respects, I fully agree with Taylor. Would really like to see a "full" implementation of the RTF format to include images and TOC.

Sent my email.

Gravitas · 08-03-2008, 03:15 PM

sent my email too - I love my PRS 500, it's my very favourite thing. I'd hate for it to be sidelined by Sony.

Lord KiRon · 08-03-2008, 03:17 PM

When sending your e-mails please do not forget to ask for x64 Vista drivers as well

Quelle · 08-03-2008, 05:43 PM

Sony, how have I purchased thee, let me count the ways...receiver, turntable, television, DVD recorder, voice recorder, PRS 500, wireless headphones, VCR, game console, cd player, Betamax. PRS-500 upgrade yields customer loyalty begets product purchases sires stock increase equals happy shareholders. Yes, I would appreciate the 500 receiving the same upgrade as the 505. Thank you for your attention and courtesy.

BCCISProf · 08-03-2008, 07:25 PM

I sent my request to Sony. First I get a response as follows:

Quote:

Thank you for contacting Sony Support.

I'm glad to assist you with the information on software update available for your Sony Reader. Please click on the URL below for the information in this regard:

http://esupport.sony.com/US/perl/swu-list.pl?mdl=PRS500

Thank you for choosing Sony.

The Sony Email Response Team

I then responded to this rather inane response by writing:

Quote:

I am well aware that there was a single PRS-500 firmware update issued in July of 2007. I am adding my voice to those who are requesting an additional update (as was recently made for the 505).

Please forward my email to management so that they may hear from their
customer base.

Thank you.

I then get the following:

Quote:

Thank you for contacting Sony Support.

Customer input and response is invaluable in the continued support and development of our products. We want you to know that we appreciate your feedback.

Thank you for choosing Sony.

The Sony Email Response Team

I can only hope that they are getting the message.

ultim8fury · 08-03-2008, 07:49 PM

It's been a long time since I last posted here, (not sure why).

I want to add my voice to the choir calling for a firmware update for the 500. I'm still going strong with mine and am loathe to replace it unless the worst should happen and it breaks.

slayda · 08-03-2008, 08:26 PM

Here's the answer I got;

"Thank you for contacting Sony Support.

I'm really sorry, but we at the Customer Information Services Center are neither involved in the invention nor the designing of new products. Therefore, we are unable to provide reasoning behind design and compatibility decisions. We are not aware what features our next generation of products still in development may include. We receive information on products at the time they are posted on the support Website. We are really sorry that we do not have engineering or marketing contact information available to provide. However, customer input and response is invaluable in the continued support and development of our products. Each new generation of our products will include changes, additional enhancements, and features to better suit the needs of our customers.

Thank you for your time.

The Sony Email Response Team
C651
Sophia"

hansl · 08-04-2008, 04:27 AM

I would very much welcome a firmware update of the PRS-500 which enables me to perform a complete shutdown of the reader in order to avoid the drainage of the battery within a week even if I don't read.

Hansl

Xtremegene · 08-04-2008, 05:01 AM

You want demand? Add me to that list 'demanding' more support.

Otherwise, less use of the Reader = less incentive to buy from the Connect Ebook store, at least for me.

Gravitas · 08-04-2008, 05:40 AM

Thank you for contacting Sony Support.

I'm glad to assist you with your query on the update for your Sony PRS-500 Reader. Please click the following link to download the update for your Sony PRS-500 Reader:

http://esupport.sony.com/US/perl/swu-list.pl?mdl=PRS500

I hope this information has been helpful to you. If you need further assistance, do not hesitate to reply to this message with any additional details you require.

Thank you for your time.

The Sony Email Response Team
C651
Sophia

This appears to take me to an update specifically for the PRS 500.

I'm at work at the moment so haven't tried it yet.

08-03-2008, 08:26 PM	#42
slayda Retired & reading more! Posts: 2,764 Karma: 1884247 Join Date: Sep 2006 Location: North Alabama, USA Device: Kindle 1, iPad Air 2, iPhone 6S+, Kobo Aura One	More circular answers Here's the answer I got; "Thank you for contacting Sony Support. I'm really sorry, but we at the Customer Information Services Center are neither involved in the invention nor the designing of new products. Therefore, we are unable to provide reasoning behind design and compatibility decisions. We are not aware what features our next generation of products still in development may include. We receive information on products at the time they are posted on the support Website. We are really sorry that we do not have engineering or marketing contact information available to provide. However, customer input and response is invaluable in the continued support and development of our products. Each new generation of our products will include changes, additional enhancements, and features to better suit the needs of our customers. Thank you for your time. The Sony Email Response Team C651 Sophia"

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08-03-2008, 10:27 AM	#31
The Skwerl Super Skwerl Posts: 94 Karma: 200 Join Date: Sep 2007 Location: Greeneville, TN Device: Sony 500	I pretty much got the same response that tostigus@yahoo.c got. They refused to answer anything at all. Just many circles. That's just sad.

08-03-2008, 10:43 AM	#32
BCCISProf Enthusiast Posts: 47 Karma: 24 Join Date: Mar 2007 Device: Sony PRS500, Nook	I am a very satisfied user of the Sony Reader Model PRS-500 which was purchased on February 2007. I would urge you to consider issuing software updates for this model. I would add my voice to all those who have been requesting such an update. It would impact negatively on Sony reputation as a technology leader if it did not provide support and updates for a product that is less than two years old. The ability to use collections on SD cards, the use of ePub and PDF reflows would be an excellent addition to your product. Thank you.

08-03-2008, 11:58 AM	#33
vivaldirules When's Doughnut Day? Posts: 10,059 Karma: 13675475 Join Date: Jul 2007 Location: Houston, TX, US Device: Sony PRS-505, iPad	Thanks for this info and thread, Nate. I've emailed my two cents asking for a firmware update for my one year old 500 to better handle PDFs and epub (as I sit imagining what it might be like to get beer on Reader. what will they think of next!)

08-03-2008, 01:23 PM	#34
Oh, Why Not? Groupie Posts: 176 Karma: 13065 Join Date: Aug 2007 Device: Galaxy Note 2; KindleFireHDX	ePub! ePub! ePub!

08-03-2008, 02:23 PM	#35
fdp Member Posts: 17 Karma: 10 Join Date: Nov 2006 Device: Sony PRS500	I've sent in my request to support. It is interesting to note the change in mood that an announcement about potential support for the PRS500 has created in this forum. I would hope that Sony notices this and realizes the immense value that continued updates for PRS500 owners will have in gaining the hearts and minds of e-book customers. I certainly appreciate Sony's willingness to reconsider the matter and hope that they do the right thing.

08-03-2008, 03:15 PM	#37
Gravitas Muppet Posts: 123 Karma: 107 Join Date: Apr 2007 Location: Nottingham, England, UK Device: Zen Vision :M / Nokia 5800 musicXpress / Sony PRS500	sent my email too - I love my PRS 500, it's my very favourite thing. I'd hate for it to be sidelined by Sony.

08-03-2008, 03:17 PM	#38
Lord KiRon Connoisseur Posts: 89 Karma: 44 Join Date: Jul 2007 Device: Kobo Forma	When sending your e-mails please do not forget to ask for x64 Vista drivers as well

08-03-2008, 05:43 PM	#39
Quelle Member Posts: 16 Karma: 202 Join Date: Jul 2007 Location: Gonzales, Texas Device: ebw 1150, PRS 500, PRS 700, HP touchpad, Cruz T301	Sony, how have I purchased thee, let me count the ways...receiver, turntable, television, DVD recorder, voice recorder, PRS 500, wireless headphones, VCR, game console, cd player, Betamax. PRS-500 upgrade yields customer loyalty begets product purchases sires stock increase equals happy shareholders. Yes, I would appreciate the 500 receiving the same upgrade as the 505. Thank you for your attention and courtesy.

08-03-2008, 07:49 PM	#41
ultim8fury Addict Posts: 219 Karma: 368 Join Date: Jan 2006 Location: UK Device: PRS500, Looking at 700	It's been a long time since I last posted here, (not sure why). I want to add my voice to the choir calling for a firmware update for the 500. I'm still going strong with mine and am loathe to replace it unless the worst should happen and it breaks.

08-04-2008, 04:27 AM	#43
hansl Zealot Posts: 112 Karma: 113786 Join Date: Jul 2008 Location: Germany Device: Sony PRS-T3S, CoolReader on 4'' Android phone	I would very much welcome a firmware update of the PRS-500 which enables me to perform a complete shutdown of the reader in order to avoid the drainage of the battery within a week even if I don't read. Hansl

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08-04-2008, 05:01 AM	#44
Xtremegene Connoisseur Posts: 66 Karma: 10 Join Date: Sep 2006 Location: TX, USA Device: Sony Reader PRS-500 --- Nokia n800	You want demand? Add me to that list 'demanding' more support. Otherwise, less use of the Reader = less incentive to buy from the Connect Ebook store, at least for me.

08-04-2008, 05:40 AM	#45
Gravitas Muppet Posts: 123 Karma: 107 Join Date: Apr 2007 Location: Nottingham, England, UK Device: Zen Vision :M / Nokia 5800 musicXpress / Sony PRS500	Thank you for contacting Sony Support. I'm glad to assist you with your query on the update for your Sony PRS-500 Reader. Please click the following link to download the update for your Sony PRS-500 Reader: http://esupport.sony.com/US/perl/swu-list.pl?mdl=PRS500 I hope this information has been helpful to you. If you need further assistance, do not hesitate to reply to this message with any additional details you require. Thank you for your time. The Sony Email Response Team C651 Sophia This appears to take me to an update specifically for the PRS 500. I'm at work at the moment so haven't tried it yet.