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Old 07-01-2009, 05:33 PM   #1
curtw
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Two Adobe ID's, and I forgot which one I authorized my Reader with!

and to make matters worse, I hadn't opened Digital Editions in several months. So when I did, it would not even let me fully open the program--it immediately required me to do a software update, which erased the authorization info, so I had to pick one of them to try.

I chose to use the Adobe ID under which I downloaded a Library book to my Mac, but now it won't even open that! When I plug in the PRS-505, I can't find any way to look up which Adobe ID *it* is authorized to.

Adobe is completely non-responsive on telling me how to de-authorize ADE on a computer, and/or find out which ID A Reader is authorized to.

Any gurus here?

Help!

Curt
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Old 07-02-2009, 01:50 PM   #2
Dublee
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I'm not sure if this will help, but if you deauthorize both the Reader and DE from within DE by pressing Ctrl-Shift-e and Ctrl-Shift-d, respectively, and then re-authorize with your other account, perhaps it may work.
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Old 07-08-2009, 09:19 PM   #3
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Quote:
Originally Posted by Dublee View Post
I'm not sure if this will help, but if you deauthorize both the Reader and DE from within DE by pressing Ctrl-Shift-e and Ctrl-Shift-d, respectively, and then re-authorize with your other account, perhaps it may work.
Thanks. I actually finally got this answer from Adobe as well, and it worked.
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