Onyx Boox and protected pdf

hsiddharta · 05-21-2010, 06:43 AM

Hello,
I have a problem with a protected pdf. I just bought an ebook to read it on my Onyx Boox 60 which is supposed to be supported and support adobe digital editions.
On my PC, I can read the book on ADE: everythings fine.
I can copy the book to the Onyx Boox 60 from ADE interface, but when I want to read it on the e-book:
I get the following error message:

Cannot open the document.
E_ADEPT_NO_VALID_LICENSE

I do have authorized both my PC and boox.
Then I deleted the pdf files on my boox, and when I tried to re-copy the files from PC (using ADE), I get the following error:
No permission to copy document here

Has any one get idea how to solve this problem? I suspect this is related to proper authorizing my boox, but I don't know how to do it.

Thanks in advance,
hans

HNW · 05-30-2010, 08:13 AM

Hello Hsiddharta,

I have exactly the same problem with my Boox. Have you already found a solution?

Thanks in advance,
Harald

hsiddharta · 05-30-2010, 08:23 AM

Dear Harald,

No advices nor responses leading to solution. Therefore I finally took an un-elegant solution.
I stripped the DRM from the protected pdf. Since I bought the ebook, and I didn't distribute the file, I hope I did not break any rules :-)

regards
hans

HNW · 05-31-2010, 03:15 AM

Dear Hans,

Thanks for the prompt reply, I will follow your way! Just for my understanding, that means that we will not be able to read any pdf with DRM without problems? Or do you think the problem is related to any special pdf or ebook seller or something similar?

Harald

hsiddharta · 05-31-2010, 03:37 AM

Dear Harald,

I really don't know about this because that was my first experience, and I haven't bought other protected pdf yet. I believe this is something related to ADE (DRM in pdf) and Onyx communication. Once they can fix the issue, then everything will be OK; but I don't know, I am just a user here :-)

regards
hans

frozennorth · 05-31-2010, 11:46 AM

I'm able to read pdf's downloaded from the library with no problem on my boox. So it definitely doesn't affect all protected pdf's.

Zetmolm · 05-31-2010, 04:56 PM

Same here: no problems with protected PDFs from the library on my Boox.

HNW · 06-03-2010, 03:48 AM

Thanks for the feedback. I went for Hans´s solution to strip DRM. At least I able to read the books now!

TimMason · 06-12-2010, 03:26 AM

Hello

I had a very similar experience to yours. I contacted the firm that sold me the book (The Book Depository) who got back to me almost immediately. It seems that this is a known problem with ADE - and I have since found other users talking about it on the web. The message from the Book Depository suggested I look at this thread on the Adobe Help forum.

For me, this did not work, as ADE does not seem to recognize the command Cmd/Shift/E, which is supposed to allow you to de-authorize the Book. However, this may have something to do with my using a French keyboard on a Mac. If you are on a PC you may get it to work.

Since then I have been looking into stripping the DRM; unfortunately I am unable to install any of the required programs. I am in a passage full of little twisty error messages, all the same.

Serif · 06-12-2010, 12:35 PM

Quote:

Originally Posted by TimMason

For me, this did not work, as ADE does not seem to recognize the command Cmd/Shift/E, which is supposed to allow you to de-authorize the Book. However, this may have something to do with my using a French keyboard on a Mac. If you are on a PC you may get it to work.

I do have a MacBook with a French keyboard, but I seem to remember that it worked. If not, can't you try to change the keyboard mapping on the System panel (International menu) just for this? That way I remember it did work for me. The E key is at the same place in the AZERTY and in the QWERTY layout. Just my two cents

(this said, some combos simply won't work on OS X with that keyboard, which is still a mystery :O)

I have another error to signal:

Cannot open the document. Load Error.

Yet I authorised the Boox, unauthorised it, reauthorised, copied the files into another location and resetted the unit, and it's still giving me this message. UHM. (Plus it seem not to recognise the metadata, now that I think about it.)

TimMason · 06-12-2010, 04:35 PM

I think I've found out why it doesn't work: according to this thread, if ADE does not recognize the keystrokes, it may be because the reader is not authorized - even though you think it is. So you have to go into 'manifest.xml' and edit the device out, and then authorize it again (see thread before doing this). Unfortunately, on Macs the device registration does not appear to go through 'manifest.xml', so the problem remains. Anyone with this problem needs to find out how OSX stores ADE device scripts. So far, I haven't found out.

Dulin's Books · 06-13-2010, 12:44 PM

There is a member here on Mobile Read named Jim Lester who works for ADE support. Send him a private message. Im sure he can get this fixed for you . He has helped int he past with other ADE issues.

TimMason · 06-14-2010, 06:09 AM

Thanks for the suggestion. I've already encountered Jim Lester on the Adobe form, and he is indeed very helpful.

However, I think the only step left is to sweep ADE out and reinstall, then reset the Boox before trying to get them to talk to each other again. I have to say that the episode has set me against ever purchasing DRM crippled books again. Just imagine if you had to go through this every time you bought a paper-back!

05-21-2010, 06:43 AM	#1
hsiddharta Junior Member Posts: 4 Karma: 10 Join Date: Mar 2010 Device: none	Onyx Boox and protected pdf Hello, I have a problem with a protected pdf. I just bought an ebook to read it on my Onyx Boox 60 which is supposed to be supported and support adobe digital editions. On my PC, I can read the book on ADE: everythings fine. I can copy the book to the Onyx Boox 60 from ADE interface, but when I want to read it on the e-book: I get the following error message: Cannot open the document. E_ADEPT_NO_VALID_LICENSE I do have authorized both my PC and boox. Then I deleted the pdf files on my boox, and when I tried to re-copy the files from PC (using ADE), I get the following error: No permission to copy document here Has any one get idea how to solve this problem? I suspect this is related to proper authorizing my boox, but I don't know how to do it. Thanks in advance, hans

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ended Onyx Boox 60 - NEW	pashlit	Flea Market	2	08-18-2010 04:27 PM
eWeek PDF Magazine - How does it look on DXG? (cross-post from Onyx Boox forum)	originl	Amazon Kindle	5	07-21-2010 12:59 AM
Onyx Boox in UK - how much and where?	m-reader	Onyx Boox	2	06-25-2010 02:00 AM
Ended Onyx Boox 60	puglover333	Flea Market	0	05-19-2010 10:05 AM

05-30-2010, 08:13 AM	#2
HNW Junior Member Posts: 3 Karma: 10 Join Date: May 2010 Device: Onyx Boox 60	Hello Hsiddharta, I have exactly the same problem with my Boox. Have you already found a solution? Thanks in advance, Harald

05-30-2010, 08:23 AM	#3
hsiddharta Junior Member Posts: 4 Karma: 10 Join Date: Mar 2010 Device: none	Dear Harald, No advices nor responses leading to solution. Therefore I finally took an un-elegant solution. I stripped the DRM from the protected pdf. Since I bought the ebook, and I didn't distribute the file, I hope I did not break any rules :-) regards hans

05-31-2010, 03:15 AM	#4
HNW Junior Member Posts: 3 Karma: 10 Join Date: May 2010 Device: Onyx Boox 60	Dear Hans, Thanks for the prompt reply, I will follow your way! Just for my understanding, that means that we will not be able to read any pdf with DRM without problems? Or do you think the problem is related to any special pdf or ebook seller or something similar? Harald

05-31-2010, 03:37 AM	#5
hsiddharta Junior Member Posts: 4 Karma: 10 Join Date: Mar 2010 Device: none	Dear Harald, I really don't know about this because that was my first experience, and I haven't bought other protected pdf yet. I believe this is something related to ADE (DRM in pdf) and Onyx communication. Once they can fix the issue, then everything will be OK; but I don't know, I am just a user here :-) regards hans

05-31-2010, 11:46 AM	#6
frozennorth Evangelist Posts: 407 Karma: 18772 Join Date: Mar 2009 Location: Alberta, Canada Device: Onyx Boox RIP, Sony PRS-T1, Kobo Libra	I'm able to read pdf's downloaded from the library with no problem on my boox. So it definitely doesn't affect all protected pdf's.

05-31-2010, 04:56 PM	#7
Zetmolm Guru Posts: 612 Karma: 2031728 Join Date: Jan 2010 Device: PocketBook Touch (622), PocketBook Touch Lux 2, Pocketbook Touch HD 3	Same here: no problems with protected PDFs from the library on my Boox.

06-03-2010, 03:48 AM	#8
HNW Junior Member Posts: 3 Karma: 10 Join Date: May 2010 Device: Onyx Boox 60	Thanks for the feedback. I went for Hans´s solution to strip DRM. At least I able to read the books now!

06-12-2010, 03:26 AM	#9
TimMason Big Ears Posts: 191 Karma: 2229 Join Date: May 2010 Location: Pontoise, France Device: Onyx Boox 60, iPad	Hello I had a very similar experience to yours. I contacted the firm that sold me the book (The Book Depository) who got back to me almost immediately. It seems that this is a known problem with ADE - and I have since found other users talking about it on the web. The message from the Book Depository suggested I look at this thread on the Adobe Help forum. For me, this did not work, as ADE does not seem to recognize the command Cmd/Shift/E, which is supposed to allow you to de-authorize the Book. However, this may have something to do with my using a French keyboard on a Mac. If you are on a PC you may get it to work. Since then I have been looking into stripping the DRM; unfortunately I am unable to install any of the required programs. I am in a passage full of little twisty error messages, all the same.

06-12-2010, 04:35 PM	#11
TimMason Big Ears Posts: 191 Karma: 2229 Join Date: May 2010 Location: Pontoise, France Device: Onyx Boox 60, iPad	I think I've found out why it doesn't work: according to this thread, if ADE does not recognize the keystrokes, it may be because the reader is not authorized - even though you think it is. So you have to go into 'manifest.xml' and edit the device out, and then authorize it again (see thread before doing this). Unfortunately, on Macs the device registration does not appear to go through 'manifest.xml', so the problem remains. Anyone with this problem needs to find out how OSX stores ADE device scripts. So far, I haven't found out.

06-13-2010, 12:44 PM	#12
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	There is a member here on Mobile Read named Jim Lester who works for ADE support. Send him a private message. Im sure he can get this fixed for you . He has helped int he past with other ADE issues.

06-14-2010, 06:09 AM	#13
TimMason Big Ears Posts: 191 Karma: 2229 Join Date: May 2010 Location: Pontoise, France Device: Onyx Boox 60, iPad	Thanks for the suggestion. I've already encountered Jim Lester on the Adobe form, and he is indeed very helpful. However, I think the only step left is to sweep ADE out and reinstall, then reset the Boox before trying to get them to talk to each other again. I have to say that the episode has set me against ever purchasing DRM crippled books again. Just imagine if you had to go through this every time you bought a paper-back!