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Old 03-25-2009, 02:04 PM   #106
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So they're keeping it from me for some months because they don't consider it an update worth releasing?
Surprise!
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Old 03-25-2009, 02:20 PM   #107
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They promised it in the next version - which was promised within a month. Only makes them break two promises instead of one
So now you can see how efficient they work.
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Old 03-25-2009, 02:23 PM   #108
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I'm prepared to love, adore and worship Bookeen again, all they have to do is to release the FW THIS WEEK and make it blow my mind!
Shouldn't be too hard.
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Old 03-25-2009, 03:05 PM   #109
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well Abelturd, you have a few days left before you owe me 27 cute kitties. Please send them to the planet of Melmac

cheers,

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Old 03-25-2009, 03:09 PM   #110
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Ha, we will see about that! Come on Bookeen, 27 cute kitties need ya, NOW!
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Old 03-25-2009, 03:20 PM   #111
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I hope that the next firmware will have a lot of new stuffs, to be more stable, better boot time, no more flash corruption, more speedier ^^ (and why not some easter eggs, I love easter egg )
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Old 03-25-2009, 08:12 PM   #112
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Originally Posted by Krystian Galaj View Post
They promised it in the next version - which was promised within a month. Only makes them break two promises instead of one
As Polish history shows again and again, French are famous for breaking promises. And wine, cheese, long vacations and, some claim, nuclear power electric plants (though I would be very, very afraid that french-designed and build power plant would not have any maintenance - see long vacations)

However they were never famous for their customer service and dependability. As I am allergic to cats, I would not bet on the kitties, but we are at the middle of the week (I really do not believe ANY full blooded french citizen would work on weekend) and no update. My bet would be on no update in any foreseeable time. The way they are operating - you want update, claim your ebook is defective, send it back and let them prove it's not. Or send you a new one with the new software pre-installed. If that bankrupts them - even better.

Dorota
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Old 03-26-2009, 12:49 AM   #113
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The last firmware update came out on Friday. So they can still take a day off today to blow off some steam after the finishing rush and release the FW tommorow.
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Old 03-26-2009, 03:06 AM   #114
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You know, I just managed to resign myself to not getting updates in forseeable future and this topic made me all jittery. I keep checking bookeen's blog at least couple times per day (more like couple dozen, but who counts).
I know I will most probably be disappointed but I keep hoping...

DrS
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Old 03-26-2009, 05:14 AM   #115
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As Polish history shows again and again, French are famous for breaking promises. And wine, cheese, long vacations and, some claim, nuclear power electric plants (though I would be very, very afraid that french-designed and build power plant would not have any maintenance - see long vacations)

However they were never famous for their customer service and dependability. As I am allergic to cats, I would not bet on the kitties, but we are at the middle of the week (I really do not believe ANY full blooded french citizen would work on weekend) and no update. My bet would be on no update in any foreseeable time. The way they are operating - you want update, claim your ebook is defective, send it back and let them prove it's not. Or send you a new one with the new software pre-installed. If that bankrupts them - even better.

Dorota
Not nice attitude.

(Hope you regret your words and apologise - not only french people, but pretty much everyone here. That spirit does belong to this forum, I must say)
Last edited by nelsonescorcio; 03-26-2009 at 11:25 AM.
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Old 03-26-2009, 09:45 AM   #116
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dki, what's your problem with french people ??? Beware, there's quite a few of us here.

Some peaple in france do work on saturday. The peaple at bookeen don't, though (No, you can't bring back you E-reader for support on saturday they told me)
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Old 03-26-2009, 01:33 PM   #117
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that spirit does belong to this forum, I must say
I agree.
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Old 03-26-2009, 02:00 PM   #118
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Originally Posted by Vesper View Post
You know, I just managed to resign myself to not getting updates in forseeable future and this topic made me all jittery. I keep checking bookeen's blog at least couple times per day (more like couple dozen, but who counts).
I know I will most probably be disappointed but I keep hoping...

DrS
No no, don't punish yourself like that! I just check MobileRead regularly. I figure once an update is posted, the board will ring out it's arrival!
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Old 03-27-2009, 06:14 PM   #119
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dki, what's your problem with french people ??? Beware, there's quite a few of us here.

Some peaple in france do work on saturday. The peaple at bookeen don't, though (No, you can't bring back you E-reader for support on saturday they told me)
I am very afraid.

The list of the problems with french customer service is extremely long. Not working on Saturdays is only one of them. Ignoring emails for weeks is another.

Quote:
Not nice attitude.

(Hope you regret your words and apologise - not only french people, but pretty much everyone here. That spirit does belong to this forum, I must say)
What attitude do you mean? Historical truth that is there for anybody to see if they want to and from which we should all learn? Well, then I apologize for it being what it is. I am very sorry that it turned out the way it turned out. Or the fact that France is famous for wine and cheese and not for good customer service? I truly have no control over that. But believe me, I am sorry about that too, and would rather have it differently.

I don't see a software update released, either. Maybe, after all, it will be released on Saturday or Sunday? Or maybe they have no respect for their customers, lie through their teeth and are totally undependable? And why should I be nice about it? Is it nice to promise that the software will be regularly updated, get people to buy product, and leave them with no updates and practically no customer service? Is patting Bookeen's head about it and saying "it's OK, we will wait calmly for however long it will take you, and if it's never, we'll be happy too" going to lead to better service and more respect for the customer? What is it about the idea that everybody has to be nice and forgiving about bad product and bad service? Why? Can I say that my opinion about Cybook is that it is the worst piece of electronic equipment I have ever owned, backed up by the worst imaginable customer service? Does it offend anybody? I am not offended by people claiming that it is an excellent product, even though my opinion is different. People visiting the forum may read all opinions, and form better one of their own. If they only read peans, and niceties how they can have a true picture?

I visit this forum to form my own opinion, and what offends me is comments like "If you don't have anything nice to say, don't say anything." I say nice things if there is something nice to say. I cannot find anything nice to say about Bookeen and Cybook, therefore I should refrain from posting. And we'll all live happily ever after.
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Old 03-28-2009, 06:05 AM   #120
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I am very afraid.

The list of the problems with french customer service is extremely long. Not working on Saturdays is only one of them. Ignoring emails for weeks is another.



What attitude do you mean? Historical truth that is there for anybody to see if they want to and from which we should all learn? Well, then I apologize for it being what it is. I am very sorry that it turned out the way it turned out. Or the fact that France is famous for wine and cheese and not for good customer service? I truly have no control over that. But believe me, I am sorry about that too, and would rather have it differently.

I don't see a software update released, either. Maybe, after all, it will be released on Saturday or Sunday? Or maybe they have no respect for their customers, lie through their teeth and are totally undependable? And why should I be nice about it? Is it nice to promise that the software will be regularly updated, get people to buy product, and leave them with no updates and practically no customer service? Is patting Bookeen's head about it and saying "it's OK, we will wait calmly for however long it will take you, and if it's never, we'll be happy too" going to lead to better service and more respect for the customer? What is it about the idea that everybody has to be nice and forgiving about bad product and bad service? Why? Can I say that my opinion about Cybook is that it is the worst piece of electronic equipment I have ever owned, backed up by the worst imaginable customer service? Does it offend anybody? I am not offended by people claiming that it is an excellent product, even though my opinion is different. People visiting the forum may read all opinions, and form better one of their own. If they only read peans, and niceties how they can have a true picture?

I visit this forum to form my own opinion, and what offends me is comments like "If you don't have anything nice to say, don't say anything." I say nice things if there is something nice to say. I cannot find anything nice to say about Bookeen and Cybook, therefore I should refrain from posting. And we'll all live happily ever after.
No one is asking you to say only nice things. You are just asked to not say stupid things - which is quite different.

Why are your words stupid? You atack the french people only because you feel frustrated about a late firmware upgrade; and you wish a company go under only because you don't like their costumer service (if your e-mails sent to Bookeen are in line with your comments here, it's no wonder you get no replies).

In what regards to "history", I fell your comments don't even deserve a reply. Their not really stupid - their're plain ignorant.

But, to be honest, I don't even believe you can get it...
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