Just got my 2nd hand iLiad from ebay. Cannot boot

haihaowu · 07-11-2009, 09:25 PM

My long-waited iLiad just arrived (my B-day gift). After fully charging it, I turn the device on with high expectation. But instead, it display nothing but this:

I tried the reset button in the back but nothing happened. Tried to download the new image by following instructions in the post "The absolute n00b guide to installing applications" but found that I cannot associate the right MAC address with my account since I cannot boot the device.

Any help will be highly appreciated!

cbell · 07-11-2009, 09:37 PM

Hi haihaowu, welcome to Mobileread.

Your iLiad has a physically broken screen, caused by impact or twisting. The only way to fix this is to have the screen replaced by iRex. The cost will be approx 275 Euros + transport costs to/from Europe.

Your iLiad is possibly booting OK, but because you're not getting on-screen feedback, its impossible to tell if the broken screen is the only problem. If you connect your iLiad to a PC via its USB cable and travel hub, you should be able to see the internal contents.

iRex will be able to give you a quote to restore your iLiad to full functionality, but they'll need to see it first - to determine if the broken screen's the only problem.

I'm sorry your birthday present isn't usable immediately. Its possible your iLiad was damaged in transit to you - I suggest you check if there's a guarantee from the seller/ebay/paypal that you would receive it in good condition. Otherwise, you may have insurance cover (credit card, post office or household).

junkyardwillie · 07-11-2009, 11:53 PM

I had just got a DR1000S in the mail today from Switzerland (to the US) and I was so worried that I would end up in a similar situation since the screens are supposed to be so fragile, luckily mine was okay. That really sucks it definitely looks like a cracked screen, if the packaging was shoddy you should check with the seller to get a refund (a lot of the people selling on eBay are businesses now so you might have some luck, who knows) If not then sending it off to Irex is the only way to go. I have an Iliad also its an awesome device, sorry about that B-day present.

haihaowu · 07-12-2009, 07:30 AM

Thank you so much for your reply. I've contacted the seller. Apparently USPS screwed it up. He's agreed to refund me the purchase and deal with USPS himself.

cbell · 07-13-2009, 12:09 AM

That's good news, haihaowu! I hope you find another iLiad soon

haihaowu · 07-17-2009, 08:05 AM

I posted a 'buy' request at the flea market. so far, no luck...

07-11-2009, 09:25 PM	#1
haihaowu Junior Member Posts: 6 Karma: 10 Join Date: Jul 2009 Device: sony 500	Just got my 2nd hand iLiad from ebay. Cannot boot My long-waited iLiad just arrived (my B-day gift). After fully charging it, I turn the device on with high expectation. But instead, it display nothing but this: I tried the reset button in the back but nothing happened. Tried to download the new image by following instructions in the post "The absolute n00b guide to installing applications" but found that I cannot associate the right MAC address with my account since I cannot boot the device. Any help will be highly appreciated!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
iLiad My Iliad doesn't boot	miguel.ossa	iRex	1	08-14-2010 12:21 PM
Registering 2nd hand Reader	Elsi	Sony Reader	11	03-26-2009 02:19 PM
iLiad The iLiad boot process	jharker	iRex Developer's Corner	6	11-11-2008 03:12 PM
Sell iLiad 2nd Edition for sell, List on Ebay Australia	nusean	Flea Market	3	11-10-2008 12:59 AM
Is there a way to change iliad boot screen	punk	iRex	2	05-30-2008 11:49 AM

07-11-2009, 09:37 PM	#2
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	Hi haihaowu, welcome to Mobileread. Your iLiad has a physically broken screen, caused by impact or twisting. The only way to fix this is to have the screen replaced by iRex. The cost will be approx 275 Euros + transport costs to/from Europe. Your iLiad is possibly booting OK, but because you're not getting on-screen feedback, its impossible to tell if the broken screen is the only problem. If you connect your iLiad to a PC via its USB cable and travel hub, you should be able to see the internal contents. iRex will be able to give you a quote to restore your iLiad to full functionality, but they'll need to see it first - to determine if the broken screen's the only problem. I'm sorry your birthday present isn't usable immediately. Its possible your iLiad was damaged in transit to you - I suggest you check if there's a guarantee from the seller/ebay/paypal that you would receive it in good condition. Otherwise, you may have insurance cover (credit card, post office or household).

07-11-2009, 11:53 PM	#3
junkyardwillie Addict Posts: 316 Karma: 570 Join Date: Apr 2008 Device: Onyx Note Pro, Kobo H20 and iPad	I had just got a DR1000S in the mail today from Switzerland (to the US) and I was so worried that I would end up in a similar situation since the screens are supposed to be so fragile, luckily mine was okay. That really sucks it definitely looks like a cracked screen, if the packaging was shoddy you should check with the seller to get a refund (a lot of the people selling on eBay are businesses now so you might have some luck, who knows) If not then sending it off to Irex is the only way to go. I have an Iliad also its an awesome device, sorry about that B-day present.

07-12-2009, 07:30 AM	#4
haihaowu Junior Member Posts: 6 Karma: 10 Join Date: Jul 2009 Device: sony 500	Thank you so much for your reply. I've contacted the seller. Apparently USPS screwed it up. He's agreed to refund me the purchase and deal with USPS himself.

07-13-2009, 12:09 AM	#5
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	That's good news, haihaowu! I hope you find another iLiad soon

07-17-2009, 08:05 AM	#6
haihaowu Junior Member Posts: 6 Karma: 10 Join Date: Jul 2009 Device: sony 500	I posted a 'buy' request at the flea market. so far, no luck...

Advert

Advert