Can't connect to the library at all ("Connection Issue")

king_robbie · 11-01-2011, 11:00 PM

I've had my Vox for a couple days now and I loved it... until this morning. Everytime I tried to read books I already own, it wouldn't allow me to enter the "library", giving me the same message over and over before closing. It said:

Quote:

Connection issue

Kobo can't start right now because of a problem connecting to the Kobo server. Please try again in a little while.

Well, I tried again minutes later and got the same message. I left it alone all day and came back at night to try it again and got the same message. Turning it off and on didn't solve anything, Wifi and all my other apps worked perfectly -- except for the library and 'shop kobo'. I searched the error message on google and didn't get a single hit. Anyone else having this problem or have any sort of solution?

KoboJW · 11-02-2011, 12:11 PM

Hi Robbie,
This (obviously) shouldn't be happening if Wifi is working. We suspect that something has messed up your Kobo configuration, making the app unable to contact our servers. Can you re-run the Set up program for me? Setting > Kobo eReader Settings > Setup Kobo eReader

The most important part is to re-sign in with your account. Should get new config settings and get you going again. If not, please let me know...

James

jacrider · 11-02-2011, 09:52 PM

I'm having the same issue. I tried creating my Kobo account again, but that didnt work. I checked my account on another Android device and all works fine. Just not on my new Vox.

A more concerning question is do I need a wifi connection to read the content on my device?

Thanks.

Haesslich · 11-02-2011, 09:54 PM

Nope. You don't need to be online to read things - just to sync new purchases or to use Kobo Pulse's "how many people liked/are reading this page" functions.

jacrider · 11-02-2011, 10:42 PM

Messing around, I cleared the data for the Kobo application in an effort to try and recreate my Kobo account. Now the Kobo app fails - (process com.kobobooks.pegasus.android)

Oh dear.

Any ideas?

Haesslich · 11-02-2011, 11:06 PM

Did you rerun the Kobo Setup from Settings -> Kobo Reader Settings?

KoboJW · 11-03-2011, 12:45 PM

If you have cleared the app data, then you are no longer logged in. The Vox requires a logged in Kobo user. However, you should not be seeing the app failure - you should be taken back to the out of box set up app. If you haven't already, try signing back in through the Kobo set up app I pointed you to earlier.

If this doesn't work, you should try a factory reset.

James

Shandiman · 11-03-2011, 01:47 PM

I'm having the same problem. How do you factory reset?

filmo · 11-03-2011, 01:55 PM

Factory reset hold volume up and power on for 10 seconds, release.

KoboJW · 11-03-2011, 02:34 PM

Factory reset is:

Settings > Privacy > Factory Data Reset

jacrider · 11-03-2011, 08:01 PM

The factory reset worked for me.

Back in business.

SensualPoet · 11-04-2011, 08:08 PM

Quote:

Originally Posted by king_robbie

I've had my Vox for a couple days now and I loved it... until this morning. Everytime I tried to read books I already own, it wouldn't allow me to enter the "library", giving me the same message over and over before closing. It said:

Connection issue

Kobo can't start right now because of a problem connecting to the Kobo server. Please try again in a little while.

Well, I tried again minutes later and got the same message. I left it alone all day and came back at night to try it again and got the same message. Turning it off and on didn't solve anything, Wifi and all my other apps worked perfectly -- except for the library and 'shop kobo'. I searched the error message on google and didn't get a single hit. Anyone else having this problem or have any sort of solution?

Quote:

Originally Posted by jacrider

Messing around, I cleared the data for the Kobo application in an effort to try and recreate my Kobo account. Now the Kobo app fails - (process com.kobobooks.pegasus.android)

Oh dear.

Any ideas?

I have the same trouble. It was triggered when I slugged in a new SD card. I have tried signing out and in; no joy.

SensualPoet · 11-04-2011, 08:50 PM

So, I did the factory reset thing but I can't log in with my standing Kobo account. I get this error message:

Create a New Account
Server Error in '/' Application
The resource can't be found.
Description: HTTP 404. The resource you are looking for ...
Requested URL: /error.aspx

EDIT: A hard reboot later, it seems to be ok and I am back to square one (ie working).

taming · 11-04-2011, 09:52 PM

SP, had you tried the Kobo App only setup before resorting to the device reset?

SensualPoet · 11-08-2011, 05:53 PM

Hmmm ... not sure what you mean by "Kobo App Only" setup. It's a bit troubling this appears to have struck by simply plugging in an SD card and that there did not appear to be a graceful way out.

11-04-2011, 08:50 PM	#13
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	So, I did the factory reset thing but I can't log in with my standing Kobo account. I get this error message: Create a New Account Server Error in '/' Application The resource can't be found. Description: HTTP 404. The resource you are looking for ... Requested URL: /error.aspx EDIT: A hard reboot later, it seems to be ok and I am back to square one (ie working). Last edited by SensualPoet; 11-04-2011 at 09:17 PM.

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11-02-2011, 12:11 PM	#2
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Hi Robbie, This (obviously) shouldn't be happening if Wifi is working. We suspect that something has messed up your Kobo configuration, making the app unable to contact our servers. Can you re-run the Set up program for me? Setting > Kobo eReader Settings > Setup Kobo eReader The most important part is to re-sign in with your account. Should get new config settings and get you going again. If not, please let me know... James

11-02-2011, 09:52 PM	#3
jacrider Junior Member Posts: 4 Karma: 10 Join Date: May 2010 Device: Kobo	I'm having the same issue. I tried creating my Kobo account again, but that didnt work. I checked my account on another Android device and all works fine. Just not on my new Vox. A more concerning question is do I need a wifi connection to read the content on my device? Thanks.

11-02-2011, 09:54 PM	#4
Haesslich Fanatic Posts: 544 Karma: 1138182 Join Date: Sep 2009 Device: Kobo Touch,Glo,Mini,Aura/HD/One,H20, Sony PRS-300/600, Kindle 3-PW	Nope. You don't need to be online to read things - just to sync new purchases or to use Kobo Pulse's "how many people liked/are reading this page" functions.

11-02-2011, 10:42 PM	#5
jacrider Junior Member Posts: 4 Karma: 10 Join Date: May 2010 Device: Kobo	Messing around, I cleared the data for the Kobo application in an effort to try and recreate my Kobo account. Now the Kobo app fails - (process com.kobobooks.pegasus.android) Oh dear. Any ideas?

11-02-2011, 11:06 PM	#6
Haesslich Fanatic Posts: 544 Karma: 1138182 Join Date: Sep 2009 Device: Kobo Touch,Glo,Mini,Aura/HD/One,H20, Sony PRS-300/600, Kindle 3-PW	Did you rerun the Kobo Setup from Settings -> Kobo Reader Settings?

11-03-2011, 12:45 PM	#7
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	If you have cleared the app data, then you are no longer logged in. The Vox requires a logged in Kobo user. However, you should not be seeing the app failure - you should be taken back to the out of box set up app. If you haven't already, try signing back in through the Kobo set up app I pointed you to earlier. If this doesn't work, you should try a factory reset. James

11-03-2011, 01:47 PM	#8
Shandiman Junior Member Posts: 1 Karma: 10 Join Date: Nov 2011 Device: vox	I'm having the same problem. How do you factory reset?

11-03-2011, 01:55 PM	#9
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	Factory reset hold volume up and power on for 10 seconds, release.

11-03-2011, 02:34 PM	#10
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Factory reset is: Settings > Privacy > Factory Data Reset

11-03-2011, 08:01 PM	#11
jacrider Junior Member Posts: 4 Karma: 10 Join Date: May 2010 Device: Kobo	The factory reset worked for me. Back in business.

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11-04-2011, 09:52 PM	#14
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	SP, had you tried the Kobo App only setup before resorting to the device reset?

11-08-2011, 05:53 PM	#15
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	Hmmm ... not sure what you mean by "Kobo App Only" setup. It's a bit troubling this appears to have struck by simply plugging in an SD card and that there did not appear to be a graceful way out.