Why Apple is unfriendly.

hpstricker · 01-12-2011, 06:45 PM

Please give me advices where to refer to for the following general finding:

Apple and its devices don't deserve the attribute "user centered/friendly" anymore!

I have at hand at least three concrete examples (all of them concerning the iPad,which I just bought), each single one of them would deserve long threads of discussion (where can I find those discussions?). Please note: I don't want to talk about "simple bugs" like non-support of special CSS-directives (which bother developers most):

There is no global fulltext-search in the iBooks-App.
There is no Back-button in the iBooks.
In PDF-mode: after I adjusted the view of one PDF-page for optimal "screen utilization" (by gesture) and try to switch to the next page, after several trials (!) the next page is displayed but the "optimization" is lost!

Thanks for any hints
HP

osnova · 01-12-2011, 06:53 PM

It seems you have gripes with iPad but I do not understand what you want. Are you looking for a place to complain?

hpstricker · 01-12-2011, 07:02 PM

I am not quite sure what to do: I have severe reasons to complain (gripes), but I don't know what to do:

Are there dedicated hotlines (of Apple) that will take my complaints serious?
Are there user-forums that discuss my complaints in-depth?
Are there developer-forums that discuss my complaints in-depth?

Best
HP

Belle2Be · 01-12-2011, 07:05 PM

Quote:

Originally Posted by hpstricker

I am not quite sure what to do: I have severe reasons to complain (gripes), but I don't know what to do:

Are there dedicated hotlines (of Apple) that will take my complaints serious?
Are there user-forums that discuss my complaints in-depth?
Are there developer-forums that discuss my complaints in-depth?

Best
HP

The Apple website has a very active forum, I would suggest you head over there and see what they say

Mirrorlike · 01-12-2011, 07:08 PM

I can't comment about Apple's unfriendliness, but point #3 is why I still use Goodreader.

GntlmnBndt · 01-12-2011, 07:14 PM

You can go to http://discussions.apple.com/ and the comments are seen and responded to by Apple staff. Many of the complaints/suggestions/feature requests posted there do seem to have had some positive impact on software revisions, though it will not happen overnight.

I might suggest a different tack there, however. They are Apple centric, of course, and a broad generalization, like three missing features in one app equating to "Apple and its devices don't deserve the attribute "user centered/friendly" anymore!" will probably just be seen as trolling.

The Bandit

Dragoro · 01-12-2011, 11:15 PM

Macrumors and ipadforums.net are both places you can check out.

harakiri · 01-13-2011, 03:35 AM

I suggest to use this URL:

http://www.apple.com/feedback/ipad.html

Since these are missing features only Apple could help you getting them

Mortis · 01-13-2011, 07:04 AM

Quote:

Originally Posted by harakiri

I suggest to use this URL:

http://www.apple.com/feedback/ipad.html

Since these are missing features only Apple could help you getting them

Don't be silly Harakiri, I am sure if we were all to channel our negative vibes, Apple will feel it and will feel an unstoppable compulsion to fix the issues, why would anyone want to go to the source to complain.

OK, rant over, obviously I think you should take these comments to where they will have some chance of helping you, as much as I would like to think my shares in Apple really don't give me any pull with Steve.

If you would like help regarding your iPad, there are many members willing to lend a hand.

Cheers

harakiri · 01-13-2011, 07:52 AM

what is silly to open a feature request at Apple?

Actually I did this several times. I am working at a software company and this is what our customers do as well with us when they want a feature in our software or if they found a bug.

Of course you can complain in any public forum and hope that somebody at Apple cares enough to see that but I prefer the direct approach ....

jharker · 01-13-2011, 03:19 PM

I'll repeat everyone's advice and say: fill out a feedback form at Apple.com to request these features. From what I understand, Apple actually does take that feedback seriously. If you feel really strongly, try organizing a feedback campaign to encourage many people to send feedback on the same issue.

In the meantime, I'll try to address your concerns:

1. Nope. But Apple isn't alone: Goodreader and Stanza don't do this either. I think iAnnotate PDF does, but of course only for PDF.
2. If you mean what I think you mean, this feature was just added in the most recent version of iBooks.
3. Nope. But Goodreader does this extremely well.

Mortis · 01-14-2011, 01:42 AM

Quote:

Originally Posted by harakiri

what is silly to open a feature request at Apple?

Actually I did this several times. I am working at a software company and this is what our customers do as well with us when they want a feature in our software or if they found a bug.

Of course you can complain in any public forum and hope that somebody at Apple cares enough to see that but I prefer the direct approach ....

Harakiri, sorry if I wasn't clear, I was agreeing with your advice.

I just added that it is "Silly" to come to a forum like this one and make complaints that the people on the forum cannot make changes.

Again sorry if I wasn't clear.

hpstricker · 01-14-2011, 03:17 AM

@jharker: Thanks for your answers. Where is the back-button hidden? (I mean a button to go back to where I just came from, when using a hyperlink inside a book.) I bought and installed my iPad at the end of last week. When has the most recent version been released?

Further question: How can I move my books from iBooks to GoodReader?

athlonkmf · 01-17-2011, 05:18 AM

You judge a complete company based on 1 application which is less than a year old? Which has since launch gotten some nifty upgrades?

01-12-2011, 06:45 PM	#1
hpstricker Member Posts: 23 Karma: 10 Join Date: Jul 2008 Device: Sony PRS 505, iPad	Why Apple is unfriendly. Please give me advices where to refer to for the following general finding: Apple and its devices don't deserve the attribute "user centered/friendly" anymore! I have at hand at least three concrete examples (all of them concerning the iPad,which I just bought), each single one of them would deserve long threads of discussion (where can I find those discussions?). Please note: I don't want to talk about "simple bugs" like non-support of special CSS-directives (which bother developers most): There is no global fulltext-search in the iBooks-App. There is no Back-button in the iBooks. In PDF-mode: after I adjusted the view of one PDF-page for optimal "screen utilization" (by gesture) and try to switch to the next page, after several trials (!) the next page is displayed but the "optimization" is lost! Thanks for any hints HP

01-12-2011, 07:14 PM	#6
GntlmnBndt Zealot Posts: 135 Karma: 142 Join Date: Jul 2008 Device: iPod Touch, iPad	You can go to http://discussions.apple.com/ and the comments are seen and responded to by Apple staff. Many of the complaints/suggestions/feature requests posted there do seem to have had some positive impact on software revisions, though it will not happen overnight. I might suggest a different tack there, however. They are Apple centric, of course, and a broad generalization, like three missing features in one app equating to "Apple and its devices don't deserve the attribute "user centered/friendly" anymore!" will probably just be seen as trolling. The Bandit Last edited by GntlmnBndt; 01-12-2011 at 07:16 PM.

01-12-2011, 06:53 PM	#2
osnova Kindler of the Flame Posts: 582 Karma: 646016 Join Date: Oct 2009 Location: US of A Device: K DX,3,KT,KP,KF, KFHD; Nook C, PRS600, iPad, Xoom, N900, N810, Zaurus	It seems you have gripes with iPad but I do not understand what you want. Are you looking for a place to complain?

01-12-2011, 07:02 PM	#3
hpstricker Member Posts: 23 Karma: 10 Join Date: Jul 2008 Device: Sony PRS 505, iPad	I am not quite sure what to do: I have severe reasons to complain (gripes), but I don't know what to do: Are there dedicated hotlines (of Apple) that will take my complaints serious? Are there user-forums that discuss my complaints in-depth? Are there developer-forums that discuss my complaints in-depth? Best HP

01-12-2011, 07:08 PM	#5
Mirrorlike Connoisseur Posts: 66 Karma: 280 Join Date: Apr 2010 Device: iPad	I can't comment about Apple's unfriendliness, but point #3 is why I still use Goodreader.

01-12-2011, 11:15 PM	#7
Dragoro Lovecraft Fan Posts: 414 Karma: 539914 Join Date: Feb 2009 Location: Michigan Device: Kindle Paperwhite 2, Kindle Touch	Macrumors and ipadforums.net are both places you can check out.

01-13-2011, 03:35 AM	#8
harakiri Groupie Posts: 174 Karma: 464618 Join Date: Jun 2010 Location: Germany Device: Kindle Oasis 2	I suggest to use this URL: http://www.apple.com/feedback/ipad.html Since these are missing features only Apple could help you getting them

01-13-2011, 07:52 AM	#10
harakiri Groupie Posts: 174 Karma: 464618 Join Date: Jun 2010 Location: Germany Device: Kindle Oasis 2	what is silly to open a feature request at Apple? Actually I did this several times. I am working at a software company and this is what our customers do as well with us when they want a feature in our software or if they found a bug. Of course you can complain in any public forum and hope that somebody at Apple cares enough to see that but I prefer the direct approach ....

01-13-2011, 03:19 PM	#11
jharker Developer Posts: 345 Karma: 3473 Join Date: Apr 2007 Location: Brooklyn, NY, USA Device: iRex iLiad v1, Blackberry Tour, Kindle DX, iPad.	I'll repeat everyone's advice and say: fill out a feedback form at Apple.com to request these features. From what I understand, Apple actually does take that feedback seriously. If you feel really strongly, try organizing a feedback campaign to encourage many people to send feedback on the same issue. In the meantime, I'll try to address your concerns: 1. Nope. But Apple isn't alone: Goodreader and Stanza don't do this either. I think iAnnotate PDF does, but of course only for PDF. 2. If you mean what I think you mean, this feature was just added in the most recent version of iBooks. 3. Nope. But Goodreader does this extremely well.

01-14-2011, 03:17 AM	#13
hpstricker Member Posts: 23 Karma: 10 Join Date: Jul 2008 Device: Sony PRS 505, iPad	@jharker: Thanks for your answers. Where is the back-button hidden? (I mean a button to go back to where I just came from, when using a hyperlink inside a book.) I bought and installed my iPad at the end of last week. When has the most recent version been released? Further question: How can I move my books from iBooks to GoodReader?

01-17-2011, 05:18 AM	#14
athlonkmf Guru Posts: 714 Karma: 1014039 Join Date: May 2007 Device: Sony PRS-500, Sony PRS-505, Kindle 3, Sony PRS350, iPad 64GB	You judge a complete company based on 1 application which is less than a year old? Which has since launch gotten some nifty upgrades?

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