Installer Error on Update 0.7.48 - Page 2

Manichean · 03-06-2011, 02:54 PM

Quote:

Originally Posted by doiron

this is a first-time installation; there's nothing to uninstall.

Then what is there to roll back to?
Do older versions, say the previous one (0.7.47), install without error?

Also, just out of curiosity, what browsers did you use to download?

doiron · 03-06-2011, 03:35 PM

Quote:

Originally Posted by Manichean

Then what is there to roll back to?
Do older versions, say the previous one (0.7.47), install without error?

Also, just out of curiosity, what browsers did you use to download?

it's rolling back the installation that it just did. .47 does the same thing, I haven't checked further back. browsers are opera and chrome.

Manichean · 03-06-2011, 04:15 PM

Is there a more detailed error message in the system logs or anywhere?

doiron · 03-06-2011, 05:07 PM

Quote:

Originally Posted by Manichean

Is there a more detailed error message in the system logs or anywhere?

nope. it deletes everything when it rolls itself back.

theducks · 03-06-2011, 05:37 PM

Quote:

Originally Posted by doiron

nope. it deletes everything when it rolls itself back.

Look in Program files folder for a Calibre and or Calibre2 folder.

If either: Use the control panel to Remove Calibre (as clean as possible)
Reboot, then delete those folders

Perkin · 03-06-2011, 05:37 PM

I had a similar problem when installing a version quite a while ago, on Win7, it was opening a requester, asking for permission to install on the C drive, but the requester was getting covered up immediately (for some reason) so I couldn't 'allow' it, and after a certain amount of time, the install then cancelled and rolled back.

In the end, I think I restarted machine, then waited for startup programs, then ran the installer before anything else was ran, making sure the install window was dragged to one side so it wouldn't cover up the requester, and was then able to O.K. it

doiron · 03-06-2011, 06:01 PM

Quote:

Originally Posted by theducks

Look in Program files folder for a Calibre and or Calibre2 folder.

If either: Use the control panel to Remove Calibre (as clean as possible)
Reboot, then delete those folders

nothing there; like I said it deletes everything it installed.

also tried again with the install window moved to the side, no popup window appeared.

Perkin · 03-06-2011, 06:10 PM

Have you tried booting into safe-mode, then installing?

emmad · 03-06-2011, 10:18 PM

Hmm I used Chrome to download too. Might try in IE.

kovidgoyal · 03-06-2011, 11:12 PM

If the installer is running to near completion then I doubt the problem is a corrupted download. You have something on your computers that is preventing the installation from completing. I'd suggest the simplest fix is to get the portable version of calibre portable-apps.com and use that, doesn't need installation.

emmad · 03-07-2011, 06:10 PM

I'm a bit different in that it doesn't run at all. I just get the message as soon as I go to run the install

doiron · 03-07-2011, 06:25 PM

I finally got it to install correctly. I had to turn off the add shortcuts to start menu option and then it worked fine. I have administrator rights, so there's no logical reason why that should have been a problem that I can think of; I've never had that problem with any other install.

Manichean · 03-08-2011, 03:03 AM

Quote:

Originally Posted by doiron

I finally got it to install correctly. I had to turn off the add shortcuts to start menu option and then it worked fine. I have administrator rights, so there's no logical reason why that should have been a problem that I can think of; I've never had that problem with any other install.

That's weird. Could you check the permissions for the start menu shortcut folder to make sure you actually are allowed to write in there?

Manichean · 03-08-2011, 03:03 AM

Quote:

Originally Posted by emmad

I'm a bit different in that it doesn't run at all. I just get the message as soon as I go to run the install

What message?

doiron · 03-08-2011, 01:29 PM

Quote:

Originally Posted by Manichean

That's weird. Could you check the permissions for the start menu shortcut folder to make sure you actually are allowed to write in there?

yep. everything's kosher with the permissions. no clue why it had a problem.

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03-06-2011, 04:15 PM	#18
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	Is there a more detailed error message in the system logs or anywhere?

03-06-2011, 05:37 PM	#21
Perkin Guru Posts: 655 Karma: 64171 Join Date: Sep 2010 Location: Kent, England, Sol 3, ZZ9 plural Z Alpha Device: Sony PRS-300, Kobo Aura HD, iPad (Marvin)	I had a similar problem when installing a version quite a while ago, on Win7, it was opening a requester, asking for permission to install on the C drive, but the requester was getting covered up immediately (for some reason) so I couldn't 'allow' it, and after a certain amount of time, the install then cancelled and rolled back. In the end, I think I restarted machine, then waited for startup programs, then ran the installer before anything else was ran, making sure the install window was dragged to one side so it wouldn't cover up the requester, and was then able to O.K. it

03-06-2011, 06:10 PM	#23
Perkin Guru Posts: 655 Karma: 64171 Join Date: Sep 2010 Location: Kent, England, Sol 3, ZZ9 plural Z Alpha Device: Sony PRS-300, Kobo Aura HD, iPad (Marvin)	Have you tried booting into safe-mode, then installing?

03-06-2011, 10:18 PM	#24
emmad Enthusiast Posts: 32 Karma: 529910 Join Date: Mar 2010 Device: Kindle WiFi	Hmm I used Chrome to download too. Might try in IE.

03-06-2011, 11:12 PM	#25
kovidgoyal creator of calibre Posts: 43,860 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	If the installer is running to near completion then I doubt the problem is a corrupted download. You have something on your computers that is preventing the installation from completing. I'd suggest the simplest fix is to get the portable version of calibre portable-apps.com and use that, doesn't need installation.

03-07-2011, 06:10 PM	#26
emmad Enthusiast Posts: 32 Karma: 529910 Join Date: Mar 2010 Device: Kindle WiFi	I'm a bit different in that it doesn't run at all. I just get the message as soon as I go to run the install

03-07-2011, 06:25 PM	#27
doiron Member Posts: 12 Karma: 10 Join Date: Mar 2011 Device: none	I finally got it to install correctly. I had to turn off the add shortcuts to start menu option and then it worked fine. I have administrator rights, so there's no logical reason why that should have been a problem that I can think of; I've never had that problem with any other install.

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