Great Customer Svc at Walmart

mbelec · 08-04-2010, 06:25 AM

This may not be the right area to post this but I wanted to share a GOOD experience with a store. I bought my daughter a Sony PRS 600 in February at Walmart that has been problematic in the past 2 months. It needed hard resets almost every time you turn it on, and had the fade in the sun problem. Sometimes she'd open a book and the whole thing would be there, other times only the first page would open. She wasn't using the reader much but hadn't let on as to why until I asked. I knew this wasn't normal as this is the third PRS600 we have purchased and the other 2 have had no problems.

I emailed Walmart about any warranty, etc. I had assumed they'd tell me to contact Sony, which most places would have done. Instead, they're mailing us a new reader today (I emailed them Saturday) and have sent a return postage slip for us to use to return the old one. No questions asked.

I just thought this was extraordinary customer service and that I needed to share with my fellow mobilereaders.

ski_power · 08-04-2010, 11:04 AM

I recently read "Made in America" by Sam Walton, and it really convinced me that he believes in putting the customer ahead all the time. It's a good read imo.
Just remembered that as I was reading your post.

banjobama · 08-04-2010, 11:10 AM

Nice to hear about a good experience.

My friend used to work at Wal-Mart, about five years ago. She said they HAVE to take back anything anyone comes in to return. She said ladies would return old, worn bras, the brand of which Wal-Mart does not even sell. Gross!

mbelec · 08-05-2010, 07:56 PM

Ewww! Yes, I was pleasantly surprised. They shipped me a new one yesterday, and I have 60 days to return the old one. I thought LL Bean was the only one with customer service like that.

Lady Fitzgerald · 08-05-2010, 08:17 PM

Quote:

Originally Posted by mbelec

Ewww! Yes, I was pleasantly surprised. They shipped me a new one yesterday, and I have 60 days to return the old one. I thought LL Bean was the only one with customer service like that.

Amazon did that with a defective DVD except I had 30 days to return the defective one.

wodin · 08-05-2010, 09:27 PM

Quote:

Originally Posted by ski_power

I recently read "Made in America" by Sam Walton, and it really convinced me that he believes in putting the customer ahead all the time. It's a good read imo.
Just remembered that as I was reading your post.

Sam would be rolling over in his grave if he knew what the MBAs have turned WalMart into.

When Sam was running the company, you would never find a "Made in China" lable in any WalMart, only "Made in USA". Now it's the only thing you find.

Barnone · 08-05-2010, 10:35 PM

I remember the signs at Walmart about "Made in America" but now days they wouldn't have any stock in the stores if they stuck to "Made in America".

I don't think that you can blame the MBAs. Like Pogo said,"We have found the enemy and they is us."

Ervserver · 08-05-2010, 11:14 PM

gotta love good service when ya can get it

dlmartin6 · 08-06-2010, 07:57 AM

Glad you had a good experience at Walmart. My own experience with them have been positive as well. They have taken back defective merchandise without any hassle whatsoever.

08-04-2010, 06:25 AM	#1
mbelec Addict Posts: 209 Karma: 1165996 Join Date: Dec 2009 Location: Maine Device: sony prs-350, Ipad 3	Great Customer Svc at Walmart This may not be the right area to post this but I wanted to share a GOOD experience with a store. I bought my daughter a Sony PRS 600 in February at Walmart that has been problematic in the past 2 months. It needed hard resets almost every time you turn it on, and had the fade in the sun problem. Sometimes she'd open a book and the whole thing would be there, other times only the first page would open. She wasn't using the reader much but hadn't let on as to why until I asked. I knew this wasn't normal as this is the third PRS600 we have purchased and the other 2 have had no problems. I emailed Walmart about any warranty, etc. I had assumed they'd tell me to contact Sony, which most places would have done. Instead, they're mailing us a new reader today (I emailed them Saturday) and have sent a return postage slip for us to use to return the old one. No questions asked. I just thought this was extraordinary customer service and that I needed to share with my fellow mobilereaders.

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08-04-2010, 11:04 AM	#2
ski_power Book eater Posts: 181 Karma: 2068 Join Date: Jul 2010 Device: Kindle 3 G 3G (<-lol)	I recently read "Made in America" by Sam Walton, and it really convinced me that he believes in putting the customer ahead all the time. It's a good read imo. Just remembered that as I was reading your post.

08-04-2010, 11:10 AM	#3
banjobama Busy Read'n Posts: 980 Karma: 5039283 Join Date: Feb 2010 Location: Auburn, WA Device: Pocketbook Touch Lux 5	Nice to hear about a good experience. My friend used to work at Wal-Mart, about five years ago. She said they HAVE to take back anything anyone comes in to return. She said ladies would return old, worn bras, the brand of which Wal-Mart does not even sell. Gross!

08-05-2010, 07:56 PM	#4
mbelec Addict Posts: 209 Karma: 1165996 Join Date: Dec 2009 Location: Maine Device: sony prs-350, Ipad 3	Ewww! Yes, I was pleasantly surprised. They shipped me a new one yesterday, and I have 60 days to return the old one. I thought LL Bean was the only one with customer service like that.

08-05-2010, 10:35 PM	#7
Barnone Member Posts: 18 Karma: 10 Join Date: May 2010 Location: WNC SWFL Device: none	I remember the signs at Walmart about "Made in America" but now days they wouldn't have any stock in the stores if they stuck to "Made in America". I don't think that you can blame the MBAs. Like Pogo said,"We have found the enemy and they is us."

08-05-2010, 11:14 PM	#8
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	gotta love good service when ya can get it

08-06-2010, 07:57 AM	#9
dlmartin6 Debra L Martin Posts: 79 Karma: 114 Join Date: May 2010 Location: Greater Boston area Device: Kindle	Glad you had a good experience at Walmart. My own experience with them have been positive as well. They have taken back defective merchandise without any hassle whatsoever.

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