How to Authorize PRS-505?

drmathprog · 11-13-2008, 05:18 PM

I just received my new PRS-505. I've installed the software, registered the product at the Sony WEB site, and successfully established communications between my computer and the eReader. However, when I try to authorize the eReader by connecting with the Sony store, the Library software cannot connect with the Sony site. It just tries to connect and then times out. I have the latest software. Is it possible that Sony has updated the WEB site and thereby broken the eReader Library linking process?

pilotbob · 11-13-2008, 05:42 PM

It is not supposed to go down until midnight Eastern. So... it should be up. Can you connect with the PC software and log in? Can you browse the bookstore? If so, it must be up and running. If you can't do those things I have seen a few reports from people that have this problem and Sony hasn't been able to help them. But, when they installed an ran Fiddler2 everything worked.

As you sure the software isn't blocked by a firewall?

BOb

drmathprog · 11-13-2008, 06:04 PM

I can browse the book store from my computer using Firefox, but I don't have an account yet, and I don't see any way to create one except via the Library software, which will not connect to the site. Am I missing something?

pilotbob · 11-13-2008, 06:09 PM

Quote:

Originally Posted by drmathprog

I can browse the book store from my computer using Firefox, but I don't have an account yet, and I don't see any way to create one except via the Library software, which will not connect to the site. Am I missing something?

No others have reported this issue too... and no solution is known. But, as I said, installing and running Fiddler2 did resolve it for some of these people. http://fiddler2.com/fiddler2/

BOb

drmathprog · 11-13-2008, 06:26 PM

Well, installing Fiddler2 allowed the eReader Library to find the Sony site. After filling out the registration screen and hitting "Create Account", the spinning arrows just spin forever; nothing happens after that. If I quit the Library and run it again, trying to simply log in, the arrows also spin forever. This process seems thoroughly broken.

pilotbob · 11-13-2008, 06:28 PM

Quote:

Originally Posted by drmathprog

Well, installing Fiddler2 allowed the eReader Library to find the Sony site. After filling out the registration screen and hitting "Create Account", the spinning arrows just spin forever; nothing happens after that. If I quit the Library and run it again, trying to simply log in, the arrows also spin forever. This process seems thoroughly broken.

It could be a web site issue. As you say... the are going to put up the new store tomorrow. Maybe something went down early. I would wait till tomorrow.

What does fiddler show is happening when you hit the login button?

BOb

drmathprog · 11-13-2008, 06:31 PM

drmathprog · 11-13-2008, 06:34 PM

I tried to post a dump, but it didn't work. I do know that as long as Fiddler2 is running, the Library remains connected to the Sony site with te arrows spinning, but as soon as I terminate Fiddler2, the Library loses connection to the Sony site.

CanadianContent · 11-13-2008, 06:37 PM

Quote:

Originally Posted by drmathprog

Well, installing Fiddler2 allowed the eReader Library to find the Sony site. After filling out the registration screen and hitting "Create Account", the spinning arrows just spin forever; nothing happens after that. If I quit the Library and run it again, trying to simply log in, the arrows also spin forever. This process seems thoroughly broken.

I would try calling them - I spent a long time trying to figure out a software problem, which I could never have solved myself.

drmathprog · 11-14-2008, 09:57 AM

I contacted Sony by phone, and they said that "they are having major difficulties with the WEB site at the moment, but that the new site would be going live later today and it would fix everything". I guess we'll see.

pilotbob · 11-14-2008, 02:16 PM

Quote:

Originally Posted by drmathprog

I contacted Sony by phone, and they said that "they are having major difficulties with the WEB site at the moment, but that the new site would be going live later today and it would fix everything". I guess we'll see.

The new site is live. Are you able to Auth now?

BOb

drmathprog · 11-14-2008, 03:43 PM

I was able to authorize, I think. However, I haven't been able to log in. When I enter my password and hit the enter button, I get the circling arrows. Perhaps I'm authorized, perhaps not. As I said somewhere, the Sony telephone customer assistance agent said that he couldn't help me this morning, but that te new WEB site would fix everything. So far, it hasn't fixed anything.

gwynevans · 11-17-2008, 08:23 AM

I wonder what effect it would have if you run up Internet Explorer, then did Tools/Internet Options/General/"Delete Temporary Files" before re-trying...

drmathprog · 11-17-2008, 08:33 AM

Quote:

I wonder what effect it would have if you run up Internet Explorer, then did Tools/Internet Options/General/"Delete Temporary Files" before re-trying...

I just gave that a try, and it seems to have no effect; still no login response from Sony, and apparently no login request sent from the Library application.

BobVA · 11-17-2008, 06:14 PM

You can check the "about" page on the Reader (from the "Settings" menu) to see if it thinks it's authorized. Look underneath the "Device" line and you should see something like "Authorized for the eBook Store."

11-13-2008, 05:18 PM	#1
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	How to Authorize PRS-505? I just received my new PRS-505. I've installed the software, registered the product at the Sony WEB site, and successfully established communications between my computer and the eReader. However, when I try to authorize the eReader by connecting with the Sony store, the Library software cannot connect with the Sony site. It just tries to connect and then times out. I have the latest software. Is it possible that Sony has updated the WEB site and thereby broken the eReader Library linking process?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Purchased Used 505 and cannot deauthorize/authorize	Stitch	Sony Reader	5	12-25-2009 08:19 AM
Authorize used prs 505?	stealthbob	Sony Reader	5	12-24-2009 03:04 PM
de-authorize and re-authorize sony software	willanaya	Sony Reader	6	12-10-2009 08:52 PM
Digital Editions does not recognize and authorize sony PRS-505	sergiodongala	Sony Reader	3	12-01-2009 05:07 AM
purchased used 505 and can't authorize	gurban	Sony Reader	2	11-30-2008 11:17 AM

11-13-2008, 05:42 PM	#2
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	It is not supposed to go down until midnight Eastern. So... it should be up. Can you connect with the PC software and log in? Can you browse the bookstore? If so, it must be up and running. If you can't do those things I have seen a few reports from people that have this problem and Sony hasn't been able to help them. But, when they installed an ran Fiddler2 everything worked. As you sure the software isn't blocked by a firewall? BOb

11-13-2008, 06:04 PM	#3
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	I can browse the book store from my computer using Firefox, but I don't have an account yet, and I don't see any way to create one except via the Library software, which will not connect to the site. Am I missing something?

11-13-2008, 06:26 PM	#5
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	Well, installing Fiddler2 allowed the eReader Library to find the Sony site. After filling out the registration screen and hitting "Create Account", the spinning arrows just spin forever; nothing happens after that. If I quit the Library and run it again, trying to simply log in, the arrows also spin forever. This process seems thoroughly broken.

11-13-2008, 06:31 PM	#7
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	All sorts of stuff. I don't really know what it means. I do know that if I terminate Fiddler2 while the Library is stalled with its arrows spinning waiting to log in, the Library imiediately loses connection with the Sony WEB site. GET http://www.fiddler2.com/fiddler2/upd...p?isBeta=False 200 OK GET http://ebookstore.sony.com/store/sony 302 Found to http://ebooks.connect.com/store/sony GET http://ebooks.connect.com/store/sony 302 Found to http://ebooks.connect.com/index.xml GET http://ebooks.connect.com/index.xml 304 Not Modified GET http://ebooks.connect.com/webassets/ebooksAssets.xml 304 Not Modified GET http://ebooks.connect.com/webassets/gbl.hdr.logo.png 304 Not Modified GET http://ebooks.connect.com/webassets/...go.borders.png 304 Not Modified GET http://ebooks.connect.com/webassets/gbl.hdr.vdiv.png 304 Not Modified GET http://ebooks.connect.com/mb_us/UserSessionState.flow 200 OK GET http://ebooks.connect.com/webassets/...Background.jpg 304 Not Modified GET http://ebooks.connect.com/webassets/ebooksAssets.png 304 Not Modified GET http://ebooks.connect.com/webassets/module.g.top.bg.png 304 Not Modified GET http://ebooks.connect.com/webassets/lightGrey.png 304 Not Modified GET http://ebooks.connect.com/webassets/...r.sony.bug.png 304 Not Modified GET http://ebooks.connect.com/promos/pro...s/specials.xml 304 Not Modified GET http://ebooks.connect.com/promos/pro...efront_358.xml 304 Not Modified GET http://ebooks.connect.com/promos/pro...efront_357.xml 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks.connect.com/promos/pro...xtrasPromo.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks.connect.com/promos/pro..._mercy_med.jpg 304 Not Modified GET http://ebooks.connect.com/promos/pro...narnia_med.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.gif 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.gif 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.gif 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.gif 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.gif 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.gif 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks.connect.com/webassets/btn_unavailable.png 304 Not Modified GET http://ebooks.connect.com/webassets/button_add.png 304 Not Modified GET http://ebooks.connect.com/webassets/button_buynow.png 304 Not Modified GET http://ebooks-imgs.connect.com/produ..._thumbnail.jpg 304 Not Modified GET http://ebooks.connect.com/promos/pro...efront_315.xml 304 Not Modified GET http://ebooks.connect.com/promos/pro...efront_314.xml 304 Not Modified GET http://ebooks.connect.com/promos/pro...efront_313.xml 304 Not Modified GET http://ebooks.connect.com/webassets/...ble.nav.bg.png 304 Not Modified GET http://ebooks.connect.com/webassets/...le.nav.rgt.png 304 Not Modified GET http://ebooks.connect.com/promos/pro...odies_main.jpg 304 Not Modified GET http://ebooks.connect.com/promos/pro..._hour_main.jpg 304 Not Modified GET http://ebooks.connect.com/webassets/...le.nav.lft.png 304 Not Modified GET http://ebooks.connect.com/promos/pro...tiful_main.jpg 304 Not Modified GET http://ebooks.connect.com/promos/pro...efront_312.xml 304 Not Modified GET http://ebookstore.sony.com/webassets/can_only_btn.png 302 Moved Temporarily to http://ebooks.connect.com/webassets/can_only_btn.png GET http://ebookstore.sony.com/webassets/us_only_btn.png 302 Moved Temporarily to http://ebooks.connect.com/webassets/us_only_btn.png GET http://ebooks.connect.com/webassets/button_added.png 304 Not Modified GET http://ebooks.connect.com/webassets/can_only_btn.png 304 Not Modified GET http://ebooks.connect.com/webassets/us_only_btn.png 304 Not Modified GET http://ebooks.connect.com/mb_us/User...e.flow?nemoId= 200 OK GET http://ebooks.connect.com/promos/pro...boutus_off.png 304 Not Modified GET http://ebooks.connect.com/promos/pro...reader_off.png 304 Not Modified GET http://ebooks.connect.com/promos/pro...ecials_off.png 304 Not Modified GET http://ebooks.connect.com/promos/pro...eleases_on.png 304 Not Modified GET http://sonyebooks.112.2o7.net/b/ss/s...me=eBooks:Home 200 OK GET http://ebooks.connect.com/promos/pro...unset_main.jpg 304 Not Modified GET http://ebooks.connect.com/promos/pro...otions_off.png 304 Not Modified GET http://ebooks.connect.com/mb_us/Login.flow 200 OK GET http://ebooks.connect.com/mb_us/UserSessionState.flow 200 OK GET http://ebooks.connect.com/webassets/gbl.hr.png 304 Not Modified GET http://ebooks.connect.com/webassets/icon_ssl.gif 304 Not Modified GET http://sonyebooks.112.2o7.net/b/ss/s...e=eBooks:Login 200 OK

11-13-2008, 06:34 PM	#8
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	I tried to post a dump, but it didn't work. I do know that as long as Fiddler2 is running, the Library remains connected to the Sony site with te arrows spinning, but as soon as I terminate Fiddler2, the Library loses connection to the Sony site.

11-14-2008, 09:57 AM	#10
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	I contacted Sony by phone, and they said that "they are having major difficulties with the WEB site at the moment, but that the new site would be going live later today and it would fix everything". I guess we'll see.

11-14-2008, 03:43 PM	#12
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	I was able to authorize, I think. However, I haven't been able to log in. When I enter my password and hit the enter button, I get the circling arrows. Perhaps I'm authorized, perhaps not. As I said somewhere, the Sony telephone customer assistance agent said that he couldn't help me this morning, but that te new WEB site would fix everything. So far, it hasn't fixed anything.

11-17-2008, 08:23 AM	#13
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	I wonder what effect it would have if you run up Internet Explorer, then did Tools/Internet Options/General/"Delete Temporary Files" before re-trying...

11-17-2008, 06:14 PM	#15
BobVA Addict Posts: 230 Karma: 1500 Join Date: Oct 2006 Device: Kobo Clara, Sony PRS950, T1, T2, T3	You can check the "about" page on the Reader (from the "Settings" menu) to see if it thinks it's authorized. Look underneath the "Device" line and you should see something like "Authorized for the eBook Store."

Advert

Advert