Would Amazon replace a First Gen Fire with bad battery?

hn333 · 04-17-2013, 12:53 PM

I've been having a ton of problems with my first gen Fire. Lately it doesn't charge when I plug it in. When it does charge it stops half way and never finishes. More and more it shuts down by itself without warning and won't turn on unless I plug it in. Sometimes it won't even shut off. Just really weird problems, warranty is gone also. Anyone else having these problems? I think it might be the battery.

booklover6 · 04-17-2013, 01:07 PM

There is only one way to find out....let us know what Amazon says.

Doc109 · 04-18-2013, 08:33 AM

I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!

hn333 · 04-18-2013, 03:47 PM

Quote:

Originally Posted by Doc109

I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!

I think the problem I'm having is because of the case is overheating the Kindle when it charges. The battery gets too hot and stops charging. Since taking the case off the problem has disappeared.

GlenBarrington · 04-18-2013, 06:35 PM

Quote:

Originally Posted by hn333

I think the problem I'm having is because of the case is overheating the Kindle when it charges. The battery gets too hot and stops charging. Since taking the case off the problem has disappeared.

What case are you using? I've been thinking of getting one and that sounds like a case to avoid!

hn333 · 04-19-2013, 03:34 AM

Quote:

Originally Posted by GlenBarrington

What case are you using? I've been thinking of getting one and that sounds like a case to avoid!

This one

http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

I live in Florida and it's been really hot this week. So I think those are the two factors.

GlenBarrington · 04-19-2013, 08:10 AM

Quote:

Originally Posted by hn333

This one

http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

I live in Florida and it's been really hot this week. So I think those are the two factors.

Figures! That's the one I was thinking about! Thanks!

ilovegadgets · 04-19-2013, 11:38 AM

I have that case and have had it on my Original Fire for over a year with no issues. I love that case.

hn333 · 04-19-2013, 12:09 PM

Quote:

Originally Posted by ilovegadgets

I have that case and have had it on my Original Fire for over a year with no issues. I love that case.

It may not be the case. I'm just guessing. It seems to work better without it.

GlenBarrington · 04-21-2013, 09:02 AM

Quote:

Originally Posted by hn333

It may not be the case. I'm just guessing. It seems to work better without it.

Totally off topic, but what is the difference between the colors Graphite and Black in this case? They look the same to me.

daffy4u · 04-21-2013, 09:14 AM

Graphite is a very dark gray like a pencil lead.

GlenBarrington · 04-21-2013, 12:53 PM

Quote:

Originally Posted by daffy4u

Graphite is a very dark gray like a pencil lead.

thanks, I can't tell from Amazon's color rendition.

Mic_ · 04-30-2013, 06:09 PM

Quote:

Originally Posted by daffy4u

Graphite is a very dark gray like a pencil lead.

I think the 'pink' will be too hot...

.

discopig · 04-30-2013, 07:20 PM

Quote:

Originally Posted by Doc109

I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!

You definitely aren't the first I've heard this from - Amazon seems to have amazing support in general

I've complained about issues with things I ordered there a few times and they've always issued me full refunds or re-sent me items without even asking me to send anything back.

hn333 · 05-01-2013, 10:01 PM

Quote:

Originally Posted by discopig

You definitely aren't the first I've heard this from - Amazon seems to have amazing support in general

I've complained about issues with things I ordered there a few times and they've always issued me full refunds or re-sent me items without even asking me to send anything back.

I was able to fix it by reseating the battery cable. I got the idea after reading this thread

http://www.amazon.com/forum/kindle/?...x2BVL57QL5OC5Q

Now all my problems are gone. It seem like the battery cable can be easily knocked loose if it's been dropped a few times.

04-17-2013, 12:53 PM	#1
hn333 Addict Posts: 255 Karma: 316188 Join Date: Jul 2011 Device: Kindle, Kindle Fire	Would Amazon replace a First Gen Fire with bad battery? I've been having a ton of problems with my first gen Fire. Lately it doesn't charge when I plug it in. When it does charge it stops half way and never finishes. More and more it shuts down by itself without warning and won't turn on unless I plug it in. Sometimes it won't even shut off. Just really weird problems, warranty is gone also. Anyone else having these problems? I think it might be the battery.

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04-17-2013, 01:07 PM	#2
booklover6 Grand Sorcerer Posts: 6,533 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre, PW4, PW5, 2022 Kindle	There is only one way to find out....let us know what Amazon says.

04-18-2013, 08:33 AM	#3
Doc109 Enthusiast Posts: 25 Karma: 487210 Join Date: Nov 2011 Device: Kindle 3, Kindle Fire, Kindle Fire 2 (non-HD), Kindle Paperwhite	I had a first-gen KF for 14 months. The connection with the charger with tenuous and getting worse by the day. I informed Amazon of the problem and they shipped me a Kindle Fire 2nd generation for free - which is definitely a superior experience to the 1st-gen device. I was out of warranty, politely issued a complaint, and received an updated product for free. I hope you have the same luck!

04-19-2013, 11:38 AM	#8
ilovegadgets Connoisseur Posts: 72 Karma: 18798 Join Date: Nov 2010 Device: Kindles, iPad,Note 8, Note 3, iPhone 5,Sony 350& T1, Entourage PE & EE	I have that case and have had it on my Original Fire for over a year with no issues. I love that case.

04-21-2013, 09:14 AM	#11
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	Graphite is a very dark gray like a pencil lead.

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